FAS Research Computing - Historique des incidents

Tous les systèmes sont opérationnels

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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Opérationnel

SLURM Scheduler - Cannon - Opérationnel

Cannon Compute Cluster (Holyoke) - Opérationnel

Boston Compute Nodes - Opérationnel

GPU nodes (Holyoke) - Opérationnel

seas_compute - Opérationnel

Opérationnel

SLURM Scheduler - FASSE - Opérationnel

FASSE Compute Cluster (Holyoke) - Opérationnel

Opérationnel

Kempner Cluster CPU - Opérationnel

Kempner Cluster GPU - Opérationnel

Opérationnel

FASSE login nodes - Opérationnel

Opérationnel

Cannon Open OnDemand - Opérationnel

FASSE Open OnDemand - Opérationnel

Opérationnel

Netscratch (Global Scratch) - Opérationnel

Home Directory Storage - Boston - Opérationnel

Tape - (Tier 3) - Opérationnel

Holylabs - Opérationnel

Isilon Storage Holyoke (Tier 1) - Opérationnel

Holystore01 (Tier 0) - Opérationnel

HolyLFS04 (Tier 0) - Opérationnel

HolyLFS05 (Tier 0) - Opérationnel

HolyLFS06 (Tier 0) - Opérationnel

Holyoke Tier 2 NFS (new) - Opérationnel

Holyoke Specialty Storage - Opérationnel

holECS - Opérationnel

Isilon Storage Boston (Tier 1) - Opérationnel

BosLFS02 (Tier 0) - Opérationnel

Boston Tier 2 NFS (new) - Opérationnel

CEPH Storage Boston (Tier 2) - Opérationnel

Boston Specialty Storage - Opérationnel

bosECS - Opérationnel

Samba Cluster - Opérationnel

Globus Data Transfer - Opérationnel

Historique des incidents

avr. 2026

OpenOnDemand maintenance
  • Terminé
    avril 30, 2026 à 14:00UTC
    Terminé
    avril 30, 2026 à 14:00UTC
    Maintenance has completed successfully
  • En cours
    avril 30, 2026 à 12:00UTC
    En cours
    avril 30, 2026 à 12:00UTC
    Maintenance is now in progress
  • Pas encore commencé
    avril 30, 2026 à 12:00UTC
    Pas encore commencé
    avril 30, 2026 à 12:00UTC

    At 8am on Thursday April 30th we will be upgrading from Open OnDemand version 4.0.7 to 4.1.4 on both the Cannon and FASSE clusters.

    This is not expected to impact running jobs.

    This upgrade adds the Jobs->Project Manager menu item and fixes an issue that affected access to the Clusters->Shell Access menu item when using Firefox.

login.rc.fas.harvard.edu is responding normally
  • Résolu
    UTC
    Résolu
    \[login.rc.fas.harvard.edu\](http://login.rc.fas.harvard.edu) is responding normally. This incident was automatically resolved.
  • Détecté
    UTC
    Détecté
    login.rc.fas.harvard.edu is not responding normally. This incident was automatically created.
Login and OOD node access restricted due to serious security issue - No ETA
  • Résolu
    UTC
    Résolu

    The cluster has been rebooted and all nodes, including login and OOD, have been patched.

    The scheduler is re-opened and jobs which were preempted/requeued have priority for re-scheduling.

    Some non-standard, lab-owned nodes may still require patching. The owners of these machines may be contacted about this.

    Thank you for your patience. This is a global issue and is being addressed at centers everywhere.

  • Mettre à jour
    UTC
    Mettre à jour

    To mitigate this exploit we will need to restart -all nodes- on the cluster.

    This will begin at 1PM and run until all nodes have restarted (no ETA).

    This will mean any un-finished jobs will be terminated. There is no way to avoid this.

    We will then be validating the fix before re-opening the login. OOD nodes, and scheduler.

    Next steps and updates will be posted here.

  • Mettre à jour
    UTC
    Mettre à jour

    We are developing a plan of attack to mitigate this exploit. Please know that this is a very serious issue and so we are treating it as such. Thank you for your understanding.

    We are currently awaiting further information from the Redhat/Fedora/Rocky community but building a plan in the meantime with the information we have. More details to follow as we can share them.

    If you need to access storage (except scratch and home directories), Globus is still online and available. But again, login nodes and OOD are not available.

  • Identifié
    UTC
    Identifié

    Due to a serious in-the-wild exploit which can compromise Fedora-based Linux distributions including Rocky, which is used on the cluster, we need to restrict access. All login and OOD nodes are shut down until a fix can be put in place. Jobs running on the cluster will continue running.

    No ETA, There is not fix at this time. We will update our status page in the morning once we have more information or a fix to roll out.

    This is a serious exploit and we do not take this measure lightly. Please follow this status page for updates and eventual resolution.

holylfs06 down
  • Résolu
    UTC
    Résolu

    Holylfs06 is accessible again.

    This incident has been resolved.

  • Identifié
    UTC
    Identifié
    Holylfs06 storage is down. We are investigating. More details as they are known.
Website security maintenance (www.rc and docs.rc) 4-28-26 1pm
  • Terminé
    avril 28, 2026 à 17:16UTC
    Terminé
    avril 28, 2026 à 17:16UTC

    Website maintenance has completed successfully.

  • En cours
    avril 28, 2026 à 17:00UTC
    En cours
    avril 28, 2026 à 17:00UTC
    Maintenance is now in progress
  • Pas encore commencé
    avril 28, 2026 à 17:00UTC
    Pas encore commencé
    avril 28, 2026 à 17:00UTC

    Security updates are required for www.rc.fas.harvard.edu and docs.rc.fas.harvard.edu
    This work will take place today between 1pm and 2pm
    Both sites will be down for very short periods during the updates.

mars 2026

Scheduler is degraded
  • Résolu
    UTC
    Résolu

    This incident has been resolved. The scheduler is running normally.

  • Détecté
    UTC
    Détecté

    The scheduler is in a degraded state due to thrashing
    We are actively working to resolve this problem.

two-factor.rc.fas.harvard.edu (openauth) error
  • Résolu
    UTC
    Résolu

    This incident has been resolved. two-factor.rc.fas.harvard.edu is working normally again.

  • Détecté
    UTC
    Détecté

    We are currently investigating this incident. Requesting a new token or re-requesting your token from two-factor is not currently working.

The web front end to two-factor.rc.fas.harvard.edu is currently not allowing logins, generating new tokens is currently unavailable
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Détecté
    UTC
    Détecté
    We are currently investigating this incident.
Network issues - Cluster degraded
  • Résolu
    UTC
    Résolu

    This incident has been resolved by draining and rebooting any nodes with stuck mounts.

  • Surveillé
    UTC
    Surveillé

    Mounts to Holyoke Isilon (specifically /n/sw) are broken on numerous nodes across the cluster. We have a check rolling out to find these nodes so we can remediate them individually. Until remediated the cluster will be in a degraded state. Running jobs may randomly die or fail as they hit nodes that have stale mounts.

    It will be risky to run jobs for the next hour and then, after that point, the cluster will have a large number of nodes closed waiting for them to drain so we can reboot them and fix the mounts.

    At this time we are unaware of any holy-isilon problems other than the effect this had on cluster nodes/running jobs. We will update should we identify any data storage concerns.

  • Identifié
    UTC
    Identifié

    Mounts to Holyoke Isilon (specifically /n/sw) are broken on numerous nodes across the cluster. We have a check rolling out to find these nodes so we can remediate them individually. Until remediated the cluster will be in a degraded state. Running jobs may randomly die or fail as they hit nodes that have stale mounts.

    It will be risky to run jobs for the next hour and then, after that point, the cluster will have a large number of nodes closed waiting for them to drain so we can reboot them and fix the mounts.

  • Détecté
    UTC
    Détecté

    A network issue affecting storage critical to the cluster is It's causing instability. The cluster is currently in a degraded state as a result. We are looking into the problem. Updates to follow..

ColdFront is down.
  • Résolu
    UTC
    Résolu

    Cold front is back up. Thank you for your patience.

  • Identifié
    UTC
    Identifié

    ColdFront is down. We are working to bring it back up. The instance got replaced last night, but it had trouble configuring itself on the way up again.

févr. 2026

Tape outage
  • Résolu
    UTC
    Résolu

    This incident has been resolved. Normal tape operations are restored.

  • Surveillé
    UTC
    Surveillé

    The tape library outage is further extended to Wednesday March 4th at 9am awaiting a hardware replacement part due today. Data can still be uploaded to lab collections via Globus, but be mindful of the 10 TB buffer file limit. The outage affects storage and recall from tape.

  • Identifié
    UTC
    Identifié

    NESE Tape Service is still working with IBM technical support at restoring the inventory. The expected downtime is extended until Tuesday March 3rd, 9am.
    Apologies for the inconvenvenience.

  • Détecté
    UTC
    Détecté

    NESE Tape service will be down or operating with degraded service (no store and recall) Friday from 12 Noon EST until as late as Monday, 2 March at 9 AM.

    SUMMARY OF ISSUE:

    NESE Tape service is currently not able to store or recall files to and from tape due to vendor firmware issues in the IBM TS4500 tape library. The issue is related to the library robotics and cartridge database and we do NOT expect any data loss from this issue.

    The issue is apparently due to an issue with the inventory database related to a recent firmware update. This database can be scrubbed and reconstructed by the library, which will scan the bar code labels on all the cartridges to rebuild the inventory. Association of files in Globus to tapes is handled separately from the tape library and is not affected by the firmware update.

Starfish dashboard is unavailable
  • Résolu
    UTC
    Résolu

    This incident has been resolved. The Starfish dashboard is available.

  • Détecté
    UTC
    Détecté

    The starfish dashboard is unavailable. We are currently investigating this issue with Starfish..

Starfish maintenance Feb 25, 2026 all day
  • Terminé
    février 26, 2026 à 14:00UTC
    Terminé
    février 26, 2026 à 14:00UTC
    Maintenance has completed successfully
  • En cours
    février 25, 2026 à 14:00UTC
    En cours
    février 25, 2026 à 14:00UTC
    Maintenance is now in progress
  • Pas encore commencé
    février 25, 2026 à 14:00UTC
    Pas encore commencé
    février 25, 2026 à 14:00UTC

    Starfish will be unavailable starting Wednesday, February 25th at 9AM until Thursday, February 26th at 9AM, for routine maintenance. The online dashboard will be inaccessible during this time.

Authentication outage
  • Résolu
    UTC
    Résolu

    Openauth/radius is now operational. This update was created by an automated monitoring service.

  • Détecté
    UTC
    Détecté

    Authentication issues with openauth/radius. This incident was created by an automated monitoring service.

NESE tape maintenance Feb 19th 2026
  • Terminé
    février 19, 2026 à 22:00UTC
    Terminé
    février 19, 2026 à 22:00UTC
    Maintenance has completed successfully
  • En cours
    février 19, 2026 à 13:00UTC
    En cours
    février 19, 2026 à 13:00UTC
    Maintenance is now in progress
  • Pas encore commencé
    février 19, 2026 à 13:00UTC
    Pas encore commencé
    février 19, 2026 à 13:00UTC

    From our partners at NESE. Details follow:

    We are installing four new tape frames, which will bring the tape system raw storage capacity to 253 petabytes.

    Service Affected: NESE Tape Service

    Maintenance Window: 8:00 AM - 5:00 PM (EST)

    • The tape service will be unavailable.

    • All upgrade activities are expected to be completed on the same day.

    NOTES:

    • Monitor the MGHPCC Slack #nese channel for status updates and announcements

    • Monitor https://nese.instatus.com/ for real-time updates on progress

    Subscribe to https://nese.instatus.com/subscribe/email for updates and announcements

févr. 2026 à avr. 2026

Suivant

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu