FAS Research Computing - Historique des incidents

Expérimenter des performances partiellement dégradées

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

The colors shown in the bars below were chosen to increase visibility for color-blind visitors.
For higher contrast, switch to light mode at the bottom of this page if the background is dark and colors are muted.
Performances dégradées

SLURM Scheduler - Cannon - Performances dégradées

Cannon Compute Cluster (Holyoke) - Performances dégradées

Boston Compute Nodes - Performances dégradées

GPU nodes (Holyoke) - Performances dégradées

seas_compute - Performances dégradées

Opérationnel

SLURM Scheduler - FASSE - Opérationnel

FASSE Compute Cluster (Holyoke) - Opérationnel

Opérationnel

Kempner Cluster CPU - Opérationnel

Kempner Cluster GPU - Opérationnel

Opérationnel

FASSE login nodes - Opérationnel

Opérationnel

Cannon Open OnDemand/VDI - Opérationnel

FASSE Open OnDemand/VDI - Opérationnel

Opérationnel

Netscratch (Global Scratch) - Opérationnel

Home Directory Storage - Boston - Opérationnel

Tape - (Tier 3) - Opérationnel

Holylabs - Opérationnel

Isilon Storage Holyoke (Tier 1) - Opérationnel

Holystore01 (Tier 0) - Opérationnel

HolyLFS04 (Tier 0) - Opérationnel

HolyLFS05 (Tier 0) - Opérationnel

HolyLFS06 (Tier 0) - Opérationnel

Holyoke Tier 2 NFS (new) - Opérationnel

Holyoke Specialty Storage - Opérationnel

holECS - Opérationnel

Isilon Storage Boston (Tier 1) - Opérationnel

BosLFS02 (Tier 0) - Opérationnel

Boston Tier 2 NFS (new) - Opérationnel

CEPH Storage Boston (Tier 2) - Opérationnel

Boston Specialty Storage - Opérationnel

bosECS - Opérationnel

Samba Cluster - Opérationnel

Globus Data Transfer - Opérationnel

Historique des incidents

déc. 2025

Scheduling down on Cannon
  • Résolu
    Résolu

    We have found the malformed job which caused the scheduler to wedge and have cancelled it. We will continue to work with SchedMD to prevent future stalls. The scheduler is back in operation. Happy Holidays!

  • Mettre à jour
    Mettre à jour

    We have filed a ticket with SchedMD to diagnose the issue (https://support.schedmd.com/show_bug.cgi?id=24376). All partitions are set to DOWN as we assess the situation

  • Détecté
    Détecté

    The slurm scheduler ground to halt at 3pm EST. We are investigating the cause.

Bauer MiniLIMS is down
  • Résolu
    Résolu
    Bauer MiniLIMS is back up. This incident was automatically resolved.
  • Détecté
    Détecté
    Bauer MiniLIMS is down at the moment. This incident was automatically created.
Login node reboots
  • Résolu
    Résolu

    Login nodes have been rebooted, and tier 1 shares are accessible from there.

    This incident has been resolved.

  • Détecté
    Détecté

    Due to Tier 1 Isilon shares not mounting properly, login nodes will need to be rebooted.

    We are currently investigating this incident.

Isilon shares not accessible
  • Résolu
    Résolu

    This incident has been resolved. All Tier 1 shares are accessible.

  • Détecté
    Détecté

    Storage shares on Tier 1 Isilon may not be accessible at this time. We are currently investigating this incident.

Authentication outage
  • Résolu
    Résolu

    Openauth/radius is now operational. This update was created by an automated monitoring service.

  • Détecté
    Détecté

    Authentication issues with openauth/radius. This incident was created by an automated monitoring service.

nov. 2025

Coldfront outage
  • Résolu
    Résolu

    This alert was a false alarm. Coldfront is operating normally.

  • Détecté
    Détecté
    Coldfront cannot be accessed at the moment. This incident was created by an automated monitoring service.
Authentication outage
  • Résolu
    Résolu

    This test incident has been resolved.

  • Détecté
    Détecté

    Authentication issues with openauth/radius. This incident was created by an automated monitoring service.

Slurm scheduler unplanned maintenance
  • Résolu
    Résolu
    The Slurm scheduler is back online.
  • Identifié
    Identifié
    The Slurm scheduler is experiencing a problem and we need to take it down briefly to clear this up. Should be short duration, but no ETA yet. This will not affect running jobs but will mean you cannot talk to the scheduler or submit new jobs.
Starfish dashboard maintenance Nov. 14th 5-6PM
  • Terminé
    novembre 14, 2025 à 23:00
    Terminé
    novembre 14, 2025 à 23:00
    Maintenance has completed successfully
  • En cours
    novembre 14, 2025 à 22:00
    En cours
    novembre 14, 2025 à 22:00
    Maintenance is now in progress
  • Pas encore commencé
    novembre 14, 2025 à 22:00
    Pas encore commencé
    novembre 14, 2025 à 22:00

    There is a planned upgrade of the Starfish dashboard scheduled for Friday November 14th starting at 5PM.
    The dashboard will be down for an hour while the upgrade is performed.

Slurm scheduler issues - WIP
  • Résolu
    Résolu

    The Slurm scheduler is back up and new jobs can be scheduled at this time.

    This incident has been resolved.

  • Identifié
    Identifié
    The Slurm job scheduler will be offline temporarily while we resolve some minor issues. Jobs will continue to run but you will be unable to access the scheduler or submit new jobs until we return it to service.

oct. 2025

Holystore01 is degraded.
  • Résolu
    Résolu
    This incident has been resolved.
  • Détecté
    Détecté

    We are currently investigating an issue with holystore01. Service may be degraded. Updates will be posted here as we identify the root cause.

License servers down
  • Résolu
    Résolu

    The license server is responding normally again.

  • Mettre à jour
    Mettre à jour
    We are currently investigating this incident.
  • Détecté
    Détecté

    rclic is currently down. Software licenses may not be accessible, particularly for the following:

    • Matlab

    • Gurobi

    • Mathematica

    We are currently investigating this incident.

FASRC monthly maintenance Monday October 6th, 2025 9am-1pm
  • Terminé
    octobre 06, 2025 à 17:00
    Terminé
    octobre 06, 2025 à 17:00
    Maintenance is now in progress
  • En cours
    octobre 06, 2025 à 13:00
    En cours
    octobre 06, 2025 à 13:00
    Maintenance is now in progress
  • Pas encore commencé
    octobre 06, 2025 à 13:00
    Pas encore commencé
    octobre 06, 2025 à 13:00

    FASRC monthly maintenance will take place Monday October 6th, 2025 from 9am-1pm

    NOTICES

    MAINTENANCE TASKS
    Cannon cluster will be paused during this maintenance?: NO
    FASSE cluster will be paused during this maintenance?: NO

    • DNS server reboots

      • Audience: All FASRC services

      • Impact: Rolling reboot should have no impact

    • Login node reboots

      • Audience: Anyone logged into a FASRC Cannon or FASSE login node

      • Impact: All login nodes will rebooted during this maintenance window

    • Netscratch cleanup ( https://docs.rc.fas.harvard.edu/kb/policy-scratch/ )

      • Audience: Cluster users

      • Impact: Files older than 90 days will be removed. Please note that retention cleanup can and does run at any time, not just during the maintenance window.

    Thank you,
    FAS Research Computing
    https://docs.rc.fas.harvard.edu/
    https://www.rc.fas.harvard.edu/

OOD, FASRC authentication down
  • Résolu
    Résolu

    This incident has been resolved and login to FASRC sites and services, including OOD and Spinal, is restored.

  • Identifié
    Identifié

    Some FASRC webpages and services (such as OOD) that require authentication may not load.

    We have identified the cause and are working on a solution

oct. 2025 à déc. 2025

Suivant

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu