FAS Research Computing - Historique des incidents

Tous les systèmes sont opérationnels

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

The colors shown in the bars below were chosen to increase visibility for color-blind visitors.
For higher contrast, switch to light mode at the bottom of this page if the background is dark and colors are muted.
Opérationnel

SLURM Scheduler - Cannon - Opérationnel

Cannon Compute Cluster (Holyoke) - Opérationnel

Boston Compute Nodes - Opérationnel

GPU nodes (Holyoke) - Opérationnel

seas_compute - Opérationnel

Opérationnel

SLURM Scheduler - FASSE - Opérationnel

FASSE Compute Cluster (Holyoke) - Opérationnel

Opérationnel

Kempner Cluster CPU - Opérationnel

Kempner Cluster GPU - Opérationnel

Opérationnel

FASSE login nodes - Opérationnel

Opérationnel

Cannon Open OnDemand - Opérationnel

FASSE Open OnDemand - Opérationnel

Opérationnel

Netscratch (Global Scratch) - Opérationnel

Home Directory Storage - Boston - Opérationnel

Tape - (Tier 3) - Opérationnel

Holylabs - Opérationnel

Isilon Storage Holyoke (Tier 1) - Opérationnel

Holystore01 (Tier 0) - Opérationnel

HolyLFS04 (Tier 0) - Opérationnel

HolyLFS05 (Tier 0) - Opérationnel

HolyLFS06 (Tier 0) - Opérationnel

Holyoke Tier 2 NFS (new) - Opérationnel

Holyoke Specialty Storage - Opérationnel

holECS - Opérationnel

Isilon Storage Boston (Tier 1) - Opérationnel

BosLFS02 (Tier 0) - Opérationnel

Boston Tier 2 NFS (new) - Opérationnel

CEPH Storage Boston (Tier 2) - Opérationnel

Boston Specialty Storage - Opérationnel

bosECS - Opérationnel

Samba Cluster - Opérationnel

Globus Data Transfer - Opérationnel

Historique des incidents

nov. 2025

Coldfront outage
  • Résolu
    UTC
    Résolu

    This alert was a false alarm. Coldfront is operating normally.

  • Détecté
    UTC
    Détecté
    Coldfront cannot be accessed at the moment. This incident was created by an automated monitoring service.
Authentication outage
  • Résolu
    UTC
    Résolu

    This test incident has been resolved.

  • Détecté
    UTC
    Détecté

    Authentication issues with openauth/radius. This incident was created by an automated monitoring service.

Slurm scheduler unplanned maintenance
  • Résolu
    UTC
    Résolu
    The Slurm scheduler is back online.
  • Identifié
    UTC
    Identifié
    The Slurm scheduler is experiencing a problem and we need to take it down briefly to clear this up. Should be short duration, but no ETA yet. This will not affect running jobs but will mean you cannot talk to the scheduler or submit new jobs.
Starfish dashboard maintenance Nov. 14th 5-6PM
  • Terminé
    novembre 14, 2025 à 23:00UTC
    Terminé
    novembre 14, 2025 à 23:00UTC
    Maintenance has completed successfully
  • En cours
    novembre 14, 2025 à 22:00UTC
    En cours
    novembre 14, 2025 à 22:00UTC
    Maintenance is now in progress
  • Pas encore commencé
    novembre 14, 2025 à 22:00UTC
    Pas encore commencé
    novembre 14, 2025 à 22:00UTC

    There is a planned upgrade of the Starfish dashboard scheduled for Friday November 14th starting at 5PM.
    The dashboard will be down for an hour while the upgrade is performed.

Slurm scheduler issues - WIP
  • Résolu
    UTC
    Résolu

    The Slurm scheduler is back up and new jobs can be scheduled at this time.

    This incident has been resolved.

  • Identifié
    UTC
    Identifié
    The Slurm job scheduler will be offline temporarily while we resolve some minor issues. Jobs will continue to run but you will be unable to access the scheduler or submit new jobs until we return it to service.

oct. 2025

Holystore01 is degraded.
  • Résolu
    UTC
    Résolu
    This incident has been resolved.
  • Détecté
    UTC
    Détecté

    We are currently investigating an issue with holystore01. Service may be degraded. Updates will be posted here as we identify the root cause.

License servers down
  • Résolu
    UTC
    Résolu

    The license server is responding normally again.

  • Mettre à jour
    UTC
    Mettre à jour
    We are currently investigating this incident.
  • Détecté
    UTC
    Détecté

    rclic is currently down. Software licenses may not be accessible, particularly for the following:

    • Matlab

    • Gurobi

    • Mathematica

    We are currently investigating this incident.

FASRC monthly maintenance Monday October 6th, 2025 9am-1pm
  • Terminé
    octobre 06, 2025 à 17:00UTC
    Terminé
    octobre 06, 2025 à 17:00UTC
    Maintenance is now in progress
  • En cours
    octobre 06, 2025 à 13:00UTC
    En cours
    octobre 06, 2025 à 13:00UTC
    Maintenance is now in progress
  • Pas encore commencé
    octobre 06, 2025 à 13:00UTC
    Pas encore commencé
    octobre 06, 2025 à 13:00UTC

    FASRC monthly maintenance will take place Monday October 6th, 2025 from 9am-1pm

    NOTICES

    MAINTENANCE TASKS
    Cannon cluster will be paused during this maintenance?: NO
    FASSE cluster will be paused during this maintenance?: NO

    • DNS server reboots

      • Audience: All FASRC services

      • Impact: Rolling reboot should have no impact

    • Login node reboots

      • Audience: Anyone logged into a FASRC Cannon or FASSE login node

      • Impact: All login nodes will rebooted during this maintenance window

    • Netscratch cleanup ( https://docs.rc.fas.harvard.edu/kb/policy-scratch/ )

      • Audience: Cluster users

      • Impact: Files older than 90 days will be removed. Please note that retention cleanup can and does run at any time, not just during the maintenance window.

    Thank you,
    FAS Research Computing
    https://docs.rc.fas.harvard.edu/
    https://www.rc.fas.harvard.edu/

OOD, FASRC authentication down
  • Résolu
    UTC
    Résolu

    This incident has been resolved and login to FASRC sites and services, including OOD and Spinal, is restored.

  • Identifié
    UTC
    Identifié

    Some FASRC webpages and services (such as OOD) that require authentication may not load.

    We have identified the cause and are working on a solution

sept. 2025

holylfs05 changelog errors
  • Résolu
    UTC
    Résolu

    The root cause was found and a fix has been implemented.

  • Détecté
    UTC
    Détecté

    The changelog (which tracks changes on the filesystem) on holylfs05 is throwing errors creating instability on the filesystem. We are investigating.

gpu_test partition down
  • Résolu
    UTC
    Résolu

    The gpu_test partition is back to normal service.

    This incident has been resolved.

  • Détecté
    UTC
    Détecté

    The gpu_test partition is currently down. Please use our other public gpu partitions in the meanwhile.

    We are currently investigating this incident. incident.

gpu_test down
  • Résolu
    UTC
    Résolu

    The gpu_test partition is back in normal service.

  • Détecté
    UTC
    Détecté

    The gpu_test partition is currently down due to a networking issue in that row. Please use our other public gpu partitions in the meanwhile.

    We are currently investigating this incident.

holylfs05 issues
  • Résolu
    UTC
    Résolu

    holylfs05 is back online. Thank you for your patience.

  • Mettre à jour
    UTC
    Mettre à jour

    holylfs05 is undergoing filesystem checks. Due to the size of the system, this process will take the rest of the weekend at a minimum.

    No ETA at this time.

    We are continuing to work on a fix for this incident. Our sincere apologies for the unexpected disruption.

  • Identifié
    UTC
    Identifié

    holylfs05 will be inaccessible for an extended period of time while our staff continues to troubleshoot the underlying cause.

    We are continuing to work on a fix for this incident.

  • Détecté
    UTC
    Détecté

    Writing to holylfs05 may result in errors.

    We are currently investigating this incident.

Coldfront down
  • Résolu
    UTC
    Résolu

    This incident has been resolved. Coldfront is back online.

  • Détecté
    UTC
    Détecté
    Coldfront is not operating normally. We are investigating.

sept. 2025 à nov. 2025

Suivant

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu