FAS Research Computing - Historique des incidents

Expérimenter des performances partiellement dégradées

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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Performances dégradées

SLURM Scheduler - Cannon - Performances dégradées

Cannon Compute Cluster (Holyoke) - Performances dégradées

Boston Compute Nodes - Performances dégradées

GPU nodes (Holyoke) - Performances dégradées

seas_compute - Performances dégradées

Opérationnel

SLURM Scheduler - FASSE - Opérationnel

FASSE Compute Cluster (Holyoke) - Opérationnel

Opérationnel

Kempner Cluster CPU - Opérationnel

Kempner Cluster GPU - Opérationnel

Opérationnel

FASSE login nodes - Opérationnel

Opérationnel

Cannon Open OnDemand/VDI - Opérationnel

FASSE Open OnDemand/VDI - Opérationnel

Opérationnel

Netscratch (Global Scratch) - Opérationnel

Home Directory Storage - Boston - Opérationnel

Tape - (Tier 3) - Opérationnel

Holylabs - Opérationnel

Isilon Storage Holyoke (Tier 1) - Opérationnel

Holystore01 (Tier 0) - Opérationnel

HolyLFS04 (Tier 0) - Opérationnel

HolyLFS05 (Tier 0) - Opérationnel

HolyLFS06 (Tier 0) - Opérationnel

Holyoke Tier 2 NFS (new) - Opérationnel

Holyoke Specialty Storage - Opérationnel

holECS - Opérationnel

Isilon Storage Boston (Tier 1) - Opérationnel

BosLFS02 (Tier 0) - Opérationnel

Boston Tier 2 NFS (new) - Opérationnel

CEPH Storage Boston (Tier 2) - Opérationnel

Boston Specialty Storage - Opérationnel

bosECS - Opérationnel

Samba Cluster - Opérationnel

Globus Data Transfer - Opérationnel

Historique des incidents

sept. 2025

holylfs05 changelog errors
  • Résolu
    Résolu

    The root cause was found and a fix has been implemented.

  • Détecté
    Détecté

    The changelog (which tracks changes on the filesystem) on holylfs05 is throwing errors creating instability on the filesystem. We are investigating.

gpu_test partition down
  • Résolu
    Résolu

    The gpu_test partition is back to normal service.

    This incident has been resolved.

  • Détecté
    Détecté

    The gpu_test partition is currently down. Please use our other public gpu partitions in the meanwhile.

    We are currently investigating this incident. incident.

gpu_test down
  • Résolu
    Résolu

    The gpu_test partition is back in normal service.

  • Détecté
    Détecté

    The gpu_test partition is currently down due to a networking issue in that row. Please use our other public gpu partitions in the meanwhile.

    We are currently investigating this incident.

holylfs05 issues
  • Résolu
    Résolu

    holylfs05 is back online. Thank you for your patience.

  • Mettre à jour
    Mettre à jour

    holylfs05 is undergoing filesystem checks. Due to the size of the system, this process will take the rest of the weekend at a minimum.

    No ETA at this time.

    We are continuing to work on a fix for this incident. Our sincere apologies for the unexpected disruption.

  • Identifié
    Identifié

    holylfs05 will be inaccessible for an extended period of time while our staff continues to troubleshoot the underlying cause.

    We are continuing to work on a fix for this incident.

  • Détecté
    Détecté

    Writing to holylfs05 may result in errors.

    We are currently investigating this incident.

Coldfront down
  • Résolu
    Résolu

    This incident has been resolved. Coldfront is back online.

  • Détecté
    Détecté
    Coldfront is not operating normally. We are investigating.

août 2025

Shutdown nodes in 8A14, 8A16 and 8A18 - Cooling Leak
  • Résolu
    Résolu

    Thanks to staff that made multiple datacenter visits, the leak has been addressed and all systems are back up and running.

    This incident has been resolved.

  • Surveillé
    Surveillé

    8a14 and 8a18 are back online, 8a16 is still down

    That includes mweber_gpu and mweber_compute being back up and seas_gpu still partially down

  • Mettre à jour
    Mettre à jour

    Power and water is shutdown to these racks and the vendor is working to send someone in next working day to investigate. Partition totally down are mweber_compute, mweber_gpu, seas_gpu and seas_compute.

  • Identifié
    Identifié

    Row 8A18 (row 8A rack18) will also be shut down.

  • Détecté
    Détecté

    MGHPCC found a leak in 8A14 or 8A16 racks and asked us to shutdown those nodes. We are working with the vendor to fix the issue ASAP.

SMB access to shares on the FASRC samba cluster)
  • Résolu
    Résolu

    SMB access has been restored. Please disconnect and retry if you have a failed mapped drive. If you still cannot connect to a share, please contact rchelp@rc.fas.harvard.edu and let us know your username and exactly which share you are attempting to map.

  • Identifié
    Identifié

    We are continuing to work on a fix for this incident. No ETA.

  • Détecté
    Détecté

    Drive mapping to some shares may fail if those shares use the Samba Cluster. This includes but is not limited to share paths that begin with \\smbip.

    Known affected shares:

    anderson_lab

    arlotta_lab

    bellono_lab

    bertoldi_lab c

    apellini_lab

    dasch14

    dasch15

    dasch16

    denic_lab

    dobbie_lab

    engert_lab

    ferreira_lab

    fortune_lab

    friedman_lab

    girguis_lab

    grad_lab

    hausmann_lab

    hays_lab

    hbs_liran

    hbs_rcs huh

    illumina

    jessicacohen_lab

    lichtman_boslfs02

    mallet_lab

    mason_lab

    mckinley_lab

    mcz

    mitrano_lab

    moorcroftfs5

    murraylab

    nmr_large

    nmr_small

    novitsky_lab

    pooling

    qbrc_center

    ramachandran_lab

    schnapp_lab

    schrag_lab

    srivastava_lab

    whited_lab

    yau2_lab

The 'Harvard FAS RC Holyoke' Globus endpoint is timing out.
  • Résolu
    Résolu

    The endpoints are working properly again. This incident has been resolved.

  • Identifié
    Identifié
    We are continuing to work on a fix for this incident.
Starfish upgrade Wednesday, August 20th 5PM-7PM
  • Terminé
    août 20, 2025 à 23:00
    Terminé
    août 20, 2025 à 23:00
    Maintenance has completed successfully
  • En cours
    août 20, 2025 à 21:00
    En cours
    août 20, 2025 à 21:00
    Maintenance is now in progress
  • Pas encore commencé
    août 20, 2025 à 21:00
    Pas encore commencé
    août 20, 2025 à 21:00

    Starfish will be performing an upgrade on Wednesday, August 20th from 5PM-7PM. The web interface will be unavailable during that timeframe.

The 'Harvard FAS RC Boston' Globus endpoint is not working. The Holyoke endpoint is working.
  • Résolu
    Résolu
    This incident has been resolved.
  • Identifié
    Identifié
    We are continuing to work on a fix for this incident.

juil. 2025

FASRC away for all-hands meeting 7/17
  • Terminé
    juillet 17, 2025 à 21:00
    Terminé
    juillet 17, 2025 à 21:00
    Maintenance has completed successfully
  • En cours
    juillet 17, 2025 à 13:00
    En cours
    juillet 17, 2025 à 13:00
    Maintenance is now in progress
  • Pas encore commencé
    juillet 17, 2025 à 13:00
    Pas encore commencé
    juillet 17, 2025 à 13:00

    FASRC staff will be attending an all-hands meeting all day Thursday 7/17/25.

    Ticket response will be delayed.

boslfs02 degraded - WIP
  • Résolu
    Résolu

    boslfs02 is rebalanced and back to normal operation.

  • Identifié
    Identifié

    We have noticed some instability with boslfs02 and are working to rebalance it. Performance degradation may be noticeable until this is complete.

FASRC Monthly maintenance July 7, 2025 9AM-1PM
  • Terminé
    juillet 07, 2025 à 17:00
    Terminé
    juillet 07, 2025 à 17:00
    Maintenance has completed successfully
  • En cours
    juillet 07, 2025 à 13:00
    En cours
    juillet 07, 2025 à 13:00
    Maintenance is now in progress
  • Pas encore commencé
    juillet 07, 2025 à 13:00
    Pas encore commencé
    juillet 07, 2025 à 13:00

    FASRC monthly maintenance will take place Monday July 7th, 2025 from 9am-1pm

    NOTICES

    • ​New Quota tool available (/usr/local/sbin/quota) - Works on all filesystem types (home directory, lustre, isilon, netscratch, etc.)
      Type quota -h to see the full instructions for usage o visit the usage doc.

    • Training: Upcoming training from FASRC and other sources can be found on our Training Calendar. at https://www.rc.fas.harvard.edu/upcoming-training/

    • Status Page: You can subscribe to our status to receive notifications of maintenance, incidents, and their resolution at https://status.rc.fas.harvard.edu/ (click Get Updates for options).

    • Upcoming holidays:​ Juneteenth - ​T​hur. June 19​ / Independence Day - Fri​. July 4

    MAINTENANCE TASKS
    Cannon cluster will be paused during this maintenance?: YES
    FASSE cluster will be paused during this maintenance?: YES

    • Slurm Upgrade to 24.11.5

      • Audience: All cluster users

      • Impact: Jobs and the scheduler will be paused during this upgrade

    • Login node ​OS ​upgrades

      • Audience: Anyone logged into a FASRC Cannon or FASSE login node

      • Impact: All login nodes will ​upgraded ​and unavailable during this maintenance window

    • ​Start of cluster OS upgrades - July 7 -10

      • Audience: All cluster users

      • Impact: Over 4 days, July 7 through 10, we will upgrade the OS on 25% of the cluster each day. During that time, total capacity will be reduced across the cluster by 1/4 each day. This will require draining each sub-set of nodes ahead of time. 

    • Netscratch cleanup ( https://docs.rc.fas.harvard.edu/kb/policy-scratch/ )

      • Audience: Cluster users

      • Impact: Files older than 90 days will be removed. Please note that retention cleanup can and does run at any time, not just during the maintenance window.

    Thank you,
    FAS Research Computing
    https://docs.rc.fas.harvard.edu/
    https://www.rc.fas.harvard.edu/

Rolling cluster OS upgrades July 7 - 10
  • Terminé
    juillet 11, 2025 à 16:02
    Terminé
    juillet 11, 2025 à 16:02

    All upgrades are complete. A small number of nodes need clean-up, but the cluster is back to normal operation with all nodes running Rocky 8.10. Thanks for your patience.

  • Mettre à jour
    juillet 07, 2025 à 13:00
    Mettre à jour
    juillet 07, 2025 à 13:00

    Cannon rolling upgrades are in progress. Not all nodes are available.

    https://www.rc.fas.harvard.edu/blog/2025-compute-os-upgrade/

  • En cours
    juillet 07, 2025 à 13:00
    En cours
    juillet 07, 2025 à 13:00

    UPDATE: 7/7/25 6M FASSE is operational.

    Please be aware that FASSE jobs cannot be launched at this time due to the upgrades.
    We will return all FASSE nodes to normal services as soon as possible.

    https://www.rc.fas.harvard.edu/blog/2025-compute-os-upgrade/

  • Pas encore commencé
    juillet 07, 2025 à 13:00
    Pas encore commencé
    juillet 07, 2025 à 13:00

    Cluster OS upgrades - July 7 -10

    • Audience: All cluster users

    • Impact: Over 4 days, July 7 through 10, we will upgrade the OS on 25% of the cluster each day.
      During that time, total capacity will be reduced across the cluster by 1/4 each day.
      This will require draining each sub-set of nodes ahead of time. 

    Work begins during the July 7th maintenance (login nogdes will be upgraded during the 7/7 maintenance window) and will continue through July 10th.

    Additional details and a breakdown of each phase: 2025 Compute OS Upgrade

juil. 2025 à sept. 2025

Suivant

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu