FAS Research Computing - Historique des incidents

Expérimenter des performances partiellement dégradées

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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Performances dégradées

SLURM Scheduler - Cannon - Performances dégradées

Cannon Compute Cluster (Holyoke) - Performances dégradées

Boston Compute Nodes - Performances dégradées

GPU nodes (Holyoke) - Performances dégradées

seas_compute - Performances dégradées

Opérationnel

SLURM Scheduler - FASSE - Opérationnel

FASSE Compute Cluster (Holyoke) - Opérationnel

Opérationnel

Kempner Cluster CPU - Opérationnel

Kempner Cluster GPU - Opérationnel

Opérationnel

FASSE login nodes - Opérationnel

Opérationnel

Cannon Open OnDemand/VDI - Opérationnel

FASSE Open OnDemand/VDI - Opérationnel

Opérationnel

Netscratch (Global Scratch) - Opérationnel

Home Directory Storage - Boston - Opérationnel

Tape - (Tier 3) - Opérationnel

Holylabs - Opérationnel

Isilon Storage Holyoke (Tier 1) - Opérationnel

Holystore01 (Tier 0) - Opérationnel

HolyLFS04 (Tier 0) - Opérationnel

HolyLFS05 (Tier 0) - Opérationnel

HolyLFS06 (Tier 0) - Opérationnel

Holyoke Tier 2 NFS (new) - Opérationnel

Holyoke Specialty Storage - Opérationnel

holECS - Opérationnel

Isilon Storage Boston (Tier 1) - Opérationnel

BosLFS02 (Tier 0) - Opérationnel

Boston Tier 2 NFS (new) - Opérationnel

CEPH Storage Boston (Tier 2) - Opérationnel

Boston Specialty Storage - Opérationnel

bosECS - Opérationnel

Samba Cluster - Opérationnel

Globus Data Transfer - Opérationnel

Historique des incidents

juin 2026

Cluster CVMFS issue causing node closure
  • Surveillé
    Surveillé

    We have rolled out a fix and are currently monitoring the result.

    Any nodes still in Kill Task Fail will need to fully drain of running jobs first before being reopened to ensure there are no orphaned processes.

    PLEASE NOTE: This will take quite some time to fully resolve as jobs are still running on these nodes. But the nodes cannot accept new jobs until cleared.

    Currently # of potentially impacted nodes: 523 (number will update periodically)

  • Détecté
    Détecté

    We are currently investigating this incident. Due to a CVMFS mount issue, some nodes are being closed and labelled as "Kill task fail"
    WIP

holylfs06 degraded
  • Résolu
    Résolu
    This incident has been resolved.
  • Détecté
    Détecté
    holylfs06 storage may be slow or unresponsive. We are investigating this issue.
2026 MGHPCC power downtime June 15-18, 2026
  • Terminé
    juin 18, 2026 à 21:15
    Terminé
    juin 18, 2026 à 21:15

    The yearly power downtime at our Holyoke data center, MGHPCC, has completed.

    The clusters and storage are back online and login nodes and OOD nodes are now available.

    If you have an issue/need help, please send a ticket to rchelp@rc.fas.harvard.edu with details.

    IMPORTANT NOTE: Tomorrow, June 19th is a university holiday. FASRC staff will return Monday to address any lingering issues and any new tickets.

  • Mettre à jour
    juin 18, 2026 à 20:45
    Mettre à jour
    juin 18, 2026 à 20:45

    Power-up is nearly complete, but a delay earlier in the day has us slightly behind.

    New ETA is 6PM.

  • Mettre à jour
    juin 18, 2026 à 12:16
    Mettre à jour
    juin 18, 2026 à 12:16

    MGHPCC has completed their maintenance and restored power to the facility.

    FASRC will now begin the power-up process. Please be aware that this takes several hours.

    We will update this status once complete.

    NOTE: A reminder that tomorrow (Friday) is a university holiday.

  • En cours
    juin 15, 2026 à 13:00
    En cours
    juin 15, 2026 à 13:00
    Maintenance is now in progress
  • Pas encore commencé
    juin 15, 2026 à 13:00
    Pas encore commencé
    juin 15, 2026 à 13:00

    The yearly power downtime at our Holyoke data center, MGHPCC, has been scheduled by the facility. This year's power downtime will take place on Tuesday June  15th - 18th, 2025.  There will be no June monthly maintenance as a result.

    Since the facility will be powered down for two days this year, we will not be performing the usual maintenance tasks. 
    That said, networking and other key infrastructure will be doing maintenance.

    IMPORTANT NOTE: FASRC storage at both Holyoke and Boston will be affected and should not be expected to be available throughout the downtime. Please plan ahead accordingly.

    • Monday June 15th -  Power-down begins at 9AM

    • Tuesday June 16th - Power out at MGHPCC

    • Wednesday June 17th - Power out at MGHPCC

    • Thursday June 18th - Expected return to full service by 5PM

    • Friday June 19th - Please note that June 19th is a university holiday

     

    Monday June 15th -  Power-down begins at 9AM Tuesday June 16th - Power out at MGHPCC Wednesday June 17th - Power out at MGHPCC Thursday June 18th - Expected return to full service by 5PM

    For more detailed information and follow-up, please see:
    https://www.rc.fas.harvard.edu/mghpcc-yearly-shutdown or this Status Page

holylfs06 degraded
  • Résolu
    Résolu
    This incident has been resolved.
  • Détecté
    Détecté

    Holylfs06 storage may be slow or unresponsive

    We are currently investigating this incident.

Portal unavailable
  • Résolu
    Résolu

    The Portal website should be accessible for all now.

    This incident has been resolved.

  • Détecté
    Détecté

    There is an SSL issue with the Portal which will cause an error for anyone attempting to connect.

    Investigating.

mai 2026

Cannon cluster down
  • Résolu
    Résolu

    Slurm crashed on 4:30p on Friday due to a user running a large sacct query against the Slurm database. This caused the database host to run out of memory and crash the scheduler. To prevent this from reoccurring we are reducing the time range that users are permitted to query at one time to 7 days. Thus if you need to cover a month you would need to query in four 7 day increments.

    We do ask users to be judicious in their querying of the Slurm. Only ask for those fields that you require. Please also ensure any AI agents you have running limit their queries appropriately.

  • Identifié
    Identifié

    To temporarily stabilize the situation, we have reduced the maximum query time for sacct and other Slurm commands to be 1 day. We have filed a ticket with SchedMD to further analyze the issue.

    The cluster is back up and the scheduler is accepting new jobs.

    We will continue to monitor for emergencies over the weekend, and resume in-depth troubleshooting on Monday.

  • Détecté
    Détecté

    The Slurm scheduler is experiencing an error which is impacting jobs. The Cannon cluster will be inaccessible while we troubleshoot.

    We are currently investigating this incident.

Account approvals down
  • Résolu
    Résolu

    This incident has been resolved. Login is again available for approvals/onboarding.

  • Détecté
    Détecté

    Account approvals through Portal are not available at this time.

    We are currently investigating this incident.

FASRC VPN (Cambridge) is back up
  • Résolu
    Résolu
    FASRC VPN (Cambridge) is back up. This incident was automatically resolved by Instatus monitoring.
  • Détecté
    Détecté
    FASRC VPN (Cambridge) is down at the moment. This incident was automatically created by Instatus monitoring.
FASRC VPN (Cambridge) is back up
  • Résolu
    Résolu
    FASRC VPN (Cambridge) is back up. This incident was automatically resolved by Instatus monitoring.
  • Détecté
    Détecté
    FASRC VPN (Cambridge) is down at the moment. This incident was automatically created by Instatus monitoring.
FASRC VPN (Cambridge) is back up
  • Résolu
    Résolu
    FASRC VPN (Cambridge) is back up. This incident was automatically resolved by Instatus monitoring.
  • Détecté
    Détecté
    FASRC VPN (Cambridge) is down at the moment. This incident was automatically created by Instatus monitoring.

avr. 2026

OpenOnDemand maintenance
  • Terminé
    avril 30, 2026 à 14:00
    Terminé
    avril 30, 2026 à 14:00
    Maintenance has completed successfully
  • En cours
    avril 30, 2026 à 12:00
    En cours
    avril 30, 2026 à 12:00
    Maintenance is now in progress
  • Pas encore commencé
    avril 30, 2026 à 12:00
    Pas encore commencé
    avril 30, 2026 à 12:00

    At 8am on Thursday April 30th we will be upgrading from Open OnDemand version 4.0.7 to 4.1.4 on both the Cannon and FASSE clusters.

    This is not expected to impact running jobs.

    This upgrade adds the Jobs->Project Manager menu item and fixes an issue that affected access to the Clusters->Shell Access menu item when using Firefox.

login.rc.fas.harvard.edu is responding normally
  • Résolu
    Résolu
    \[login.rc.fas.harvard.edu\](http://login.rc.fas.harvard.edu) is responding normally. This incident was automatically resolved.
  • Détecté
    Détecté
    login.rc.fas.harvard.edu is not responding normally. This incident was automatically created.
Login and OOD node access restricted due to serious security issue - No ETA
  • Résolu
    Résolu

    The cluster has been rebooted and all nodes, including login and OOD, have been patched.

    The scheduler is re-opened and jobs which were preempted/requeued have priority for re-scheduling.

    Some non-standard, lab-owned nodes may still require patching. The owners of these machines may be contacted about this.

    Thank you for your patience. This is a global issue and is being addressed at centers everywhere.

  • Mettre à jour
    Mettre à jour

    To mitigate this exploit we will need to restart -all nodes- on the cluster.

    This will begin at 1PM and run until all nodes have restarted (no ETA).

    This will mean any un-finished jobs will be terminated. There is no way to avoid this.

    We will then be validating the fix before re-opening the login. OOD nodes, and scheduler.

    Next steps and updates will be posted here.

  • Mettre à jour
    Mettre à jour

    We are developing a plan of attack to mitigate this exploit. Please know that this is a very serious issue and so we are treating it as such. Thank you for your understanding.

    We are currently awaiting further information from the Redhat/Fedora/Rocky community but building a plan in the meantime with the information we have. More details to follow as we can share them.

    If you need to access storage (except scratch and home directories), Globus is still online and available. But again, login nodes and OOD are not available.

  • Identifié
    Identifié

    Due to a serious in-the-wild exploit which can compromise Fedora-based Linux distributions including Rocky, which is used on the cluster, we need to restrict access. All login and OOD nodes are shut down until a fix can be put in place. Jobs running on the cluster will continue running.

    No ETA, There is not fix at this time. We will update our status page in the morning once we have more information or a fix to roll out.

    This is a serious exploit and we do not take this measure lightly. Please follow this status page for updates and eventual resolution.

holylfs06 down
  • Résolu
    Résolu

    Holylfs06 is accessible again.

    This incident has been resolved.

  • Identifié
    Identifié
    Holylfs06 storage is down. We are investigating. More details as they are known.
Website security maintenance (www.rc and docs.rc) 4-28-26 1pm
  • Terminé
    avril 28, 2026 à 17:16
    Terminé
    avril 28, 2026 à 17:16

    Website maintenance has completed successfully.

  • En cours
    avril 28, 2026 à 17:00
    En cours
    avril 28, 2026 à 17:00
    Maintenance is now in progress
  • Pas encore commencé
    avril 28, 2026 à 17:00
    Pas encore commencé
    avril 28, 2026 à 17:00

    Security updates are required for www.rc.fas.harvard.edu and docs.rc.fas.harvard.edu
    This work will take place today between 1pm and 2pm
    Both sites will be down for very short periods during the updates.

avr. 2026 à juin 2026

Suivant

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu