FAS Research Computing - h-nfs11-p down – Détails de l'incident

Panne mineure

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h-nfs11-p down

Résolu
Panne partielle
A commencé il y a 23 joursA duré 144 heures 33 minutes

Concernés

Storage

Panne partielle depuis 7:33 PM à 8:07 PM

Holyoke Tier 2 NFS

Panne partielle depuis 7:33 PM à 8:07 PM

Mises à jour
  • Résolu
    UTC
    Résolu

    The vendor has replaced the necessary hardware components, and FASRC engineers have installed updates and confirmed working status. No data was affected.

    All h-nfs11-p shares should be accessible again once more.

    If you notice any irregularities, please reach out at rchelp@rc.fas.harvard.edu

  • Mettre à jour
    UTC
    Mettre à jour

    The vendor has dispatched parts. The vendor has indicated that this may not get fixed until Monday, but the storage team is pressing them to accelerate that timeline. We will update here when we know more.

    Thanks for your understanding.

  • Mettre à jour
    UTC
    Mettre à jour

    After lengthy troubleshooting, h-nfs11-p is still down. The vendor is scheduling a datacenter visit for on-site repairs. We will update as we know more.

  • Identifié
    UTC
    Identifié

    Our engineers are diagnosing the root cause of the failure and are working with the vendor to troubleshoot further

    We are continuing to work on a fix for this incident.

  • En cours d'investigation
    UTC
    En cours d'investigation

    h-nfs11-p is currently down. The following shares are inaccessible on FASSE

    • ncf_cnl01

    • ncf_cnl02

    • ncf_cnl03

    • ncf_cnl04

    • ncf_gspdata

    • ncf_mri_l3

    • cnl05

    • cnl06

    • eldaief

    • ncf_apps

    • jcamprodon_lab_l3

    We are investigating this incident.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu