FAS Research Computing - Notice history

System Under Maintenance

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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Under maintenance

SLURM Scheduler - Cannon - Under maintenance

Cannon Compute Cluster (Holyoke) - Under maintenance

Boston Compute Nodes - Under maintenance

GPU nodes (Holyoke) - Under maintenance

seas_compute - Under maintenance

Under maintenance

SLURM Scheduler - FASSE - Under maintenance

FASSE Compute Cluster (Holyoke) - Under maintenance

Under maintenance

Kempner Cluster CPU - Under maintenance

Kempner Cluster GPU - Under maintenance

Under maintenance

FASSE login nodes - Under maintenance

Under maintenance

Cannon Open OnDemand/VDI - Under maintenance

FASSE Open OnDemand/VDI - Under maintenance

Under maintenance

Netscratch (Global Scratch) - Under maintenance

Home Directory Storage - Boston - Under maintenance

Tape - (Tier 3) - Under maintenance

Holylabs - Under maintenance

Isilon Storage Holyoke (Tier 1) - Under maintenance

Holystore01 (Tier 0) - Under maintenance

HolyLFS04 (Tier 0) - Under maintenance

HolyLFS05 (Tier 0) - Under maintenance

HolyLFS06 (Tier 0) - Under maintenance

Holyoke Tier 2 NFS (new) - Under maintenance

Holyoke Specialty Storage - Under maintenance

holECS - Under maintenance

Isilon Storage Boston (Tier 1) - Under maintenance

BosLFS02 (Tier 0) - Under maintenance

Boston Tier 2 NFS (new) - Under maintenance

CEPH Storage Boston (Tier 2) - Under maintenance

Boston Specialty Storage - Under maintenance

bosECS - Under maintenance

Samba Cluster - Under maintenance

Globus Data Transfer - Under maintenance

Notice history

Jun 2024

Holylabs down
  • Resolved
    Resolved

    Holylabs has finished rebooting and should be accessible. This incident has been resolved.

  • Investigating
    Investigating

    Due to mounting and access issues, holylabs needs to be rebooted. It will be unavailable during this time. We will update once it is back up.

FASRC websites unavailable
  • Resolved
    Resolved

    This incident has been resolved. Both sites are working normally.

  • Investigating
    Investigating

    https://www.rc.fas.harvard.edu/ and https://docs.rc.fas.harvard.edu/ are offline.

    We are currently investigating this issue.

Scratch instability
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Global scratch (/n/holyscratch01) is currently experiencing instability.

    We are currently investigating this incident.

MGHPCC Pod 8A Power Upgrade June 24 will idle some Cannon nodes
  • Completed
    June 25, 2024 at 4:00 AM
    Completed
    June 25, 2024 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    June 24, 2024 at 4:01 PM
    In progress
    June 24, 2024 at 4:01 PM
    Maintenance is now in progress
  • Planned
    June 24, 2024 at 4:01 AM
    Planned
    June 24, 2024 at 4:01 AM

    MGHPCC will be performing power upgrades on Pod 8A in order to increase density and allow more nodes to be added in that Pod's rows.  Similar to the May 13th work, this means that we will be idling half the nodes in 8A on two dates: June 17 and June 24th.

    These are all day events, meaning that the nodes in question will not be available for the 24 hours of that day.  This is being accomplished via reservations. So no jobs will be canceled but nodes will be drained and users may notice that their jobs may pend longer than normal as the scheduler idles these nodes.

    Where possible, please use or include other partitions in your job scripts and plan accordingly for any new or long-running jobs during that period: https://docs.rc.fas.harvard.edu/kb/running-jobs/#Slurm_partitions

    This affects the Cannon cluster. FASSE is not affected.

    Impacted partitions are:

    arguelles_delgado_gpu

    bigmem_intermediate

    bigmem

    blackhole_gpu

    eddy

    enos

    gershman gpu

    hejazi hernquist_ice

    hoekstra hsph

    huce_ice

    iaifi_gpu

    iaifi_gpu_priority

    iaifi_gpu_requeue

    intermediate

    itc_gpu

    itc_gpu_requeue

    joonholee

    jshapiro

    jshapiro_priority

    jshapiro_sapphire

    kempner

    kempner_dev

    kempner_h100

    kempner_requeue

    kempner_reservation

    kovac

    kozinsky

    kozinsky_gpu

    kozinsky_priority

    kozinsky_requeue

    murphy_ice

    ortegahernandez_ice

    sapphire

    seas_compute

    seas_gpu siag

    siag_combo

    siag_gpu

    sur test

    yao

    yao_priority

    zhuang

Coldfront down
  • Resolved
    Resolved

    Coldfront is operating normally and to root cause has been determined and confirmed to be resolved.

  • Investigating
    Investigating

    Coldfront is currently inaccessible to users. We are investigating this incident.

May 2024

NESE Tape unavailable due to maintenance, ETA now Monday
  • Resolved
    Resolved

    NESE maintenance has resolved and is now back in service

  • Monitoring
    Monitoring

    A note from NESE. Their maintenance has been delayed by hardware issues. ETA now Monday 6/3

    Dear All,

    NESE Tape system upgrade is currently in progress. While IBM hardware
    team works on TS4500 library tape frame expansion and IBM software team
    works on ESS and Archive software and firmware upgrades, the work
    progress has been slowed down due to unforeseen hardware issues.We now expect to bring the tape service back into production this Monday
    morning. We apologize for any inconvenience caused by the delay.

  • Identified
    Identified

    Due to maintenance at our tape partner, NESE (Northeast Storage Exchange), access to tape allocations will be unavailable until at least late Thursday (5/30). Normal operations will resume by Friday (5/31).

    If you continue to have issues with a Globus tape endpoint on Friday, please contact FASRC or NESE

Annual MGHPCC/Holyoke data center power downtime - May 21-24 2024
  • Completed
    May 24, 2024 at 9:50 PM
    Completed
    May 24, 2024 at 9:50 PM

    2024 MGHPCC downtime complete

    DOWNTIME COMPLETE

    The annual multi-day power downtime at MGHPCC (https://www.rc.fas.harvard.edu/blog/2024-mghpcc-power-downtime/) is complete (with any exceptions noted below). Normal service resumes today (Friday May 24th) at 5pm.

    The cluster has been updated to Rocky Linux 8.9. Several network, InfiniBand, computer, and storage firmware updates were installed. Available security updates were also installed.

    CANNON NODES

    More than 90% of nodes are up and all partitions are enabled. If your specialty partition has a downed node, we will attend to this on Tuesday.

    FASSE OOD

    Some updates are still propagating. If your FASSE Open OnDemand/VDI session does not work initially, please wait or retry your job/session.

    POST-DOWNTIME SUPPORT

    If you have any further concerns or unanswered questions please submit a help ticket (https://portal.rc.fas.harvard.edu/rcrt/submit_ticket) and we will do our best to respond quickly. Please bear in mind it is a long weekend, so lingering issues may not be dealt with until Tuesday.

    Also, have a good long Memorial Day weekend!

    Thanks,

    FAS Research Computing

    https://www.rc.fas.harvard.edu/

    https://docs.rc.fas.harvard.edu/

    https://status.rc.fas.harvard.edu/

    rchelp@rc.fas.harvard.edu  

  • Update
    May 24, 2024 at 9:08 PM
    Update
    May 24, 2024 at 9:08 PM

    We are currently delayed opening the cluster due to some lingering issues.

    We will re-open as soon as possible or update again at 6pm.

  • Update
    May 24, 2024 at 1:47 PM
    Update
    May 24, 2024 at 1:47 PM

    Power work completed by facility. Currently on schedule for powerup and return to service. ETA 5pm.

  • In progress
    May 21, 2024 at 1:00 PM
    In progress
    May 21, 2024 at 1:00 PM
    Maintenance is now in progress
  • Planned
    May 21, 2024 at 1:00 PM
    Planned
    May 21, 2024 at 1:00 PM

    The 2024 MGHPCC data center annual power downtime will take place May 21-24, 2024.

    We will begin our shutdown on Tuesday May 21st and expect a return to service by 5PM Friday May 24th.

    - Jobs: Please plan ahead as all still running jobs on the morning of May 21st will be stopped and canceled and will need to be resubmitted after the downtime. Pending jobs will remain in the queue until the cluster returns to regular service on May 24th.

    - Access: The cluster, scheduler, login, and OoD nodes will be unavailable for the duration of the downtime. New lab and account requests should wait until after the downtime.

    - Storage: All Holyoke storage will be powered down and unavailable for the duration of the downtime. Boston storage will remain online, but your ability to access it may be impacted and network changes may briefly affect its availability.

    Further details, an explanation for this year's change in scheduling, a visual timeline, and a list of maintenance tasks overview can be found at:

    https://www.rc.fas.harvard.edu/blog/2024-mghpcc-power-downtime/

    Progress of the downtime will be posted here on our status page during the event. Note that you can subscribe to receive updates as they happen. Click Get Updates in the upper right.

    MAJOR TASK OVERVIEW

    • OS upgrade to Rocky 8.9 - Point upgrade, no code rebuilds will be required. Switch from system OFED to Mellanox OFED on nodes for improved performance

    • Infiniband (network) upgrades

    • BIOS updates (various)

    • Storage firmware updates

    • Network Maintenance

    • Decommission old nodes (targets contacted)

    • Additional minor one-off updates and maintenance (cable swap, reboots, etc.)

    Thanks,

    FAS Research Computing

    https://www.rc.fas.harvard.edu/

    https://docs.rc.fas.harvard.edu/

    https://status.rc.fas.harvard.edu/

Ticket system slow
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Delayed email is the root of this issue. We are working to resolve or work around this issue.

  • Investigating
    Investigating

    The ticketing system (which uses HUIT services) is experiencing lag. New ticket autoreplies and ticket responses may be delayed. We are currently investigating this incident.

Many nodes in 8A down - affects sapphire, test, bigmem, and other partitions
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are still unable to resolve the issue with these nodes and are working with the facility, networking, and our staff to find a solution. The affected partitions (noted in previous update below) will be resource-constrained and continue to be slow or unable to queue new jobs.


    If you are using a partition that cannot queue new jobs, please consider adding additional partitions to your job: https://docs.rc.fas.harvard.edu/kb/running-jobs/#Slurm_partitions

    Also, a reminder that the data center power downtime will begin Tuesday morning. So any new jobs scheduled for more than 3 days will not complete: https://www.rc.fas.harvard.edu/blog/2024-mghpcc-power-downtime/

  • Identified
    Identified

    We are still working on the root cause and resolution for these downed nodes.

    Partitions with one or more affected nodes [involves multiple nodes unless denoted as (1) ]:

    arguelles_delgado_gpu (1)

    hsph

    joonholee

    jshapiro_sapphire

    lichtmandce01

    bigmem

    gpu_requeue (1)

    intermediate

    sapphire

    serial_requeue (1)

    shared (1)

    test

    yao / yao_priority

    use 'sinfo -p [partition name]' if you wish to see the down nodes in particular queue

  • Investigating
    Investigating

    We are currently investigating this incident. An unknown outage has downed many nodes in row 8A of our data center. More information to follow.

    Includes nodes from the sapphire, test, gpu, and other partitions.

Problem with holystore01
  • Resolved
    Resolved

    holystore01 is back to normal operation. Please report any continued issues with holystore01 to FASRC.

  • Investigating
    Investigating

    We are currently investigating a hardware problem on holystore01. This may affect file access, conda/mamba environments, and some logins.

Apr 2024

Scratch under high load
  • Resolved
    Resolved

    The high I/O job has been identified. Scratch is back to normal operaiton.

  • Investigating
    Investigating

    Scratch performance is degraded.

    holyscratch01 is under abnormally high I/O load.

    We are working to determine which job is the cause.

holynfs01 read-only mode - only affects certain NCF shares
  • Resolved
    Resolved

    All holynfs01 shares have been migrated or evacuated. Closing this incident. Holynfs01 remains online in read-only mode, but no shares rely on it now.

  • Investigating
    Investigating

    holynfs01 has experienced a hardware failure. We have set all shares to read-only mode while we retrieve data from this server.

    If your group requires a writable space in the interim, please reach out and we will set one up for you or use scratch space for now.

    This only affects a handful of NCF shares, most inactive. But we are notifying all to cast a wide net.

holylogin[01-04] reboot
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Due to stale file mounts for multiple groups, holylogin[01-04] will need to be rebooted at noon. Please save all work prior to the reboot.

gpu_test partition down
  • Resolved
    Resolved

    gpu_test and FASSE GPU partitions are back. We are looking into replacement power supply units to mitigate this issue.

  • Investigating
    Investigating

    gpu_test is down again due to an IB switch failing

    the gpu partition in FASSE is also down

gpu_test partition down
  • Resolved
    Resolved

    gpu_test is now operational and can be used.

    This incident has been resolved.

  • Investigating
    Investigating

    An InfiniBand switch has failed in the cabinet housing the gpu_test nodes.

    Please use gpu_requeue or gpu in the meantime.

    We will update this incident when we have an ETA.

Apr 2024 to Jun 2024

Next

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu