FAS Research Computing - Notice history

All systems operational

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
https://docs.rc.fas.harvard.edu | https://portal.rc.fas.harvard.edu | Email: rchelp@rc.fas.harvard.edu

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Operational

SLURM Scheduler - Cannon - Operational

Cannon Compute Cluster (Holyoke) - Operational

Boston Compute Nodes - Operational

GPU nodes (Holyoke) - Operational

seas_compute - Operational

Operational

SLURM Scheduler - FASSE - Operational

FASSE Compute Cluster (Holyoke) - Operational

Operational

Kempner Cluster CPU - Operational

Kempner Cluster GPU - Operational

Operational

Login Nodes - Boston - Operational

Login Nodes - Holyoke - Operational

FASSE login nodes - Operational

Operational

Cannon Open OnDemand/VDI - Operational

FASSE Open OnDemand/VDI - Operational

Operational

Netscratch (Global Scratch) - Operational

Home Directory Storage - Boston - Operational

Tape - (Tier 3) - Operational

Holylabs - Operational

Isilon Storage Holyoke (Tier 1) - Operational

Holystore01 (Tier 0) - Operational

HolyLFS04 (Tier 0) - Operational

HolyLFS05 (Tier 0) - Operational

HolyLFS06 (Tier 0) - Operational

Holyoke Tier 2 NFS (new) - Operational

Holyoke Specialty Storage - Operational

holECS - Operational

Isilon Storage Boston (Tier 1) - Operational

BosLFS02 (Tier 0) - Operational

Boston Tier 2 NFS (new) - Operational

CEPH Storage Boston (Tier 2) - Operational

Boston Specialty Storage - Operational

bosECS - Operational

Samba Cluster - Operational

Globus Data Transfer - Operational

Notice history

Apr 2022

boslogin04 down
  • Resolved
    Resolved

    boslogin04 is back up

  • Identified
    Identified

    boslogin04 needs to be rebooted in order to address an underlying issue.

Compute nodes not running jobs properly
  • Resolved
    Resolved

    Please contact us if you see any lingering node issues.

  • Identified
    Identified

    From the MGHPCC datacenter outage on 4/12/22, there are some lingering filesystem mount issues for some labs on some nodes. We are actively working on draining and rebooting these nodes to bring them back into service.

A cooling incident at the MGHPCC Datacenter has effected a number of systems
  • Resolved
    Resolved

    All cooling, including the water cooling for water-cooled compute nodes, is back online. All partitions are open for jobs. Some compute nodes in various partitions may still require individual attention, so not every compute node is back online, but we will work to bring them all online in the coming hours.

  • Monitoring
    Monitoring

    Most storage in Holyoke is back up.

    The Slurm scheduler is back up and accepting jobs. However, most public partitions are down as the water cooling systems for those compute racks require in-person attention. RC staff are already en route to the datacenter to address this.

    The Academic Cluster is back up.

  • Investigating
    Investigating

    A cooling failure caused temperatures in the MGHPCC datacenter to exceed the safe range of operation for many systems, causing them to power down to prevent permanent damage.

    The cooling issue has been resolved and we are beginning to power systems back on. Expect outage on various systems until the issue is resolved.

  • Monitoring
    Monitoring

    A cooling failure caused temperatures in the MGHPCC datacenter to exceed the safe range of operation for many systems, causing them to power down to prevent permanent damage.

    The cooling issue has been resolved and we are beginning to power systems back on. Expect outage on various systems until the issue is resolved.

Websites & Tools - MiniLIMs (FAS Informatics) isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Websites & Tools - MiniLIMs (FAS Informatics) is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Websites & Tools - MiniLIMs (FAS Informatics) cannot be accessed at the moment. This incident was created by an automated monitoring service.

Websites & Tools - SPINAL (FAS Informatics) isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Websites & Tools - SPINAL (FAS Informatics) is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Websites & Tools - SPINAL (FAS Informatics) cannot be accessed at the moment. This incident was created by an automated monitoring service.

Mar 2022

Websites & Tools - MiniLIMs (FAS Informatics) isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Websites & Tools - MiniLIMs (FAS Informatics) is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Websites & Tools - MiniLIMs (FAS Informatics) cannot be accessed at the moment. This incident was created by an automated monitoring service.

Long path fibre to MGHPCC Holyoke is also down
  • Resolved
    Resolved

    The long path has returned to operation and initial checks indicate no substantial job or cluster issues as a result.

    The short path remains down, so latency between Boston and Holyoke will still be higher than normal. See short path incident for updates as that progresses (no ETA at this time)

  • Identified
    Identified

    The short path fibre connection to Holyoke/MGHPCC suffered a failure late yesterday (3/15/22). The short path is still down as of this morning.

    However, we have just seen the long path also drop connection and are awaiting more information on this incident. It is our hope this is a minor disconnect related to their repair work.

The short path fibre to MGHPCC Holyoke is down - long path remains up
  • Resolved
    Resolved

    The short path repair is complete. Normal network operation and speed/latency between Boston and Holyoke have been restored.

  • Identified
    Identified

    Additional note: The long path was briefly down, but was quickly restored. No knock-on effects observed and long path is fully operational.

    No ETA on short path repair.

  • Investigating
    Investigating

    We've been informed that the 'short path' fibre connection to Holyoke is down. No ETA.

    The 'long path' remains in operation, but this means slightly more latency when performing operations between Boston and Holyoke.

    We will relay updates when we receive them.

Websites & Tools - MiniLIMs (FAS Informatics) isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Websites & Tools - MiniLIMs (FAS Informatics) is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Websites & Tools - MiniLIMs (FAS Informatics) cannot be accessed at the moment. This incident was created by an automated monitoring service.

FASRC ticket system - tickets and replies delayed
  • Resolved
    Resolved

    A fix was implemented earlier and after monitoring this is deemed resolved.

  • Investigating
    Investigating

    We are currently working on this issue and expect the ticket system back in operation shortly.

    New tickets and replies should be queued and will get processed as soon as the system is back to normal.

Feb 2022

Websites & Tools - MiniLIMs (FAS Informatics) isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Websites & Tools - MiniLIMs (FAS Informatics) is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Websites & Tools - MiniLIMs (FAS Informatics) cannot be accessed at the moment. This incident was created by an automated monitoring service.

Websites & Tools - MiniLIMs (FAS Informatics) isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Websites & Tools - MiniLIMs (FAS Informatics) is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Websites & Tools - MiniLIMs (FAS Informatics) cannot be accessed at the moment. This incident was created by an automated monitoring service.

Academic Cluster home directory storage full
  • Resolved
    Resolved

    This issue has been resolved.

  • Identified
    Identified

    The home directory storage for the academic cluster has quickly filled to capacity. We are working to mitigate this issue.

Websites & Tools - Portal (portal.rc) isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Websites & Tools - Portal (portal.rc) is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Websites & Tools - Portal (portal.rc) cannot be accessed at the moment. This incident was created by an automated monitoring service.

holystore01 mounts on boslogin nodes
  • Resolved
    Resolved

    This issue has been resolved and holystore01 is back to normal.

  • Monitoring
    Monitoring

    boslogin nodes are up but are unable to mount holystore01 at this time. Replacement parts for holystore01 will be installed at the earliest possible time to rectify this issue.

  • Identified
    Identified

    holystore01 may be inaccessible on some cluster nodes.

  • Investigating
    Investigating

    holystore01 is not currently accessible from boslogin nodes. These nodes will be rebooted again at 2:30pm to fix.

    Please login to holylogin nodes if you need to access holystore01.

Feb 2022 to Apr 2022

Next

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu