FAS Research Computing - FASRC ticket system - tickets and replies delayed – Incident details

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FASRC ticket system - tickets and replies delayed

Resolved
Degraded performance
Started about 3 years agoLasted about 2 hours

Affected

Websites & Tools

Degraded performance from 2:12 PM to 4:29 PM

FASRC Ticket System

Degraded performance from 2:12 PM to 4:29 PM

Updates
  • Resolved
    Resolved

    A fix was implemented earlier and after monitoring this is deemed resolved.

  • Investigating
    Investigating

    We are currently working on this issue and expect the ticket system back in operation shortly.

    New tickets and replies should be queued and will get processed as soon as the system is back to normal.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu