FAS Research Computing - FASRC ticket system - tickets and replies delayed – Incident details

All systems operational

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

The colors shown in the bars below were chosen to increase visibility for color-blind visitors.
For higher contrast, switch to light mode at the bottom of this page if the background is dark and colors are muted.

FASRC ticket system - tickets and replies delayed

Resolved
Degraded performance
Started almost 4 years agoLasted about 2 hours

Affected

Websites & Tools

Degraded performance from 2:12 PM to 4:29 PM

FASRC Ticket System (ServiceNow)

Degraded performance from 2:12 PM to 4:29 PM

Updates
  • Resolved
    Resolved

    A fix was implemented earlier and after monitoring this is deemed resolved.

  • Investigating
    Investigating

    We are currently working on this issue and expect the ticket system back in operation shortly.

    New tickets and replies should be queued and will get processed as soon as the system is back to normal.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu