FAS Research Computing - История уведомлений

Система на обслуживании

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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На обслуживании

SLURM Scheduler - Cannon - На обслуживании

Cannon Compute Cluster (Holyoke) - На обслуживании

Boston Compute Nodes - На обслуживании

GPU nodes (Holyoke) - На обслуживании

seas_compute - На обслуживании

На обслуживании

SLURM Scheduler - FASSE - На обслуживании

FASSE Compute Cluster (Holyoke) - На обслуживании

На обслуживании

Kempner Cluster CPU - На обслуживании

Kempner Cluster GPU - На обслуживании

На обслуживании

FASSE login nodes - На обслуживании

На обслуживании

Cannon Open OnDemand - На обслуживании

FASSE Open OnDemand - На обслуживании

Работает

Netscratch (Global Scratch) - Работает

Home Directory Storage - Boston - Работает

Tape - (Tier 3) - Работает

Holylabs - Работает

Isilon Storage Holyoke (Tier 1) - Работает

Holystore01 (Tier 0) - Работает

HolyLFS04 (Tier 0) - Работает

HolyLFS05 (Tier 0) - Работает

HolyLFS06 (Tier 0) - Работает

Holyoke Tier 2 NFS (new) - Работает

Holyoke Specialty Storage - Работает

holECS - Работает

Isilon Storage Boston (Tier 1) - Работает

BosLFS02 (Tier 0) - Работает

Boston Tier 2 NFS (new) - Работает

CEPH Storage Boston (Tier 2) - Работает

Boston Specialty Storage - Работает

bosECS - Работает

Samba Cluster - Работает

Globus Data Transfer - Работает

История уведомлений

мая 2026

Cannon cluster down
  • Решено
    UTC
    Решено

    Slurm crashed on 4:30p on Friday due to a user running a large sacct query against the Slurm database. This caused the database host to run out of memory and crash the scheduler. To prevent this from reoccurring we are reducing the time range that users are permitted to query at one time to 7 days. Thus if you need to cover a month you would need to query in four 7 day increments.

    We do ask users to be judicious in their querying of the Slurm. Only ask for those fields that you require. Please also ensure any AI agents you have running limit their queries appropriately.

  • Определено
    UTC
    Определено

    To temporarily stabilize the situation, we have reduced the maximum query time for sacct and other Slurm commands to be 1 day. We have filed a ticket with SchedMD to further analyze the issue.

    The cluster is back up and the scheduler is accepting new jobs.

    We will continue to monitor for emergencies over the weekend, and resume in-depth troubleshooting on Monday.

  • Изучается
    UTC
    Изучается

    The Slurm scheduler is experiencing an error which is impacting jobs. The Cannon cluster will be inaccessible while we troubleshoot.

    We are currently investigating this incident.

Account approvals down
  • Решено
    UTC
    Решено

    This incident has been resolved. Login is again available for approvals/onboarding.

  • Изучается
    UTC
    Изучается

    Account approvals through Portal are not available at this time.

    We are currently investigating this incident.

FASRC VPN (Cambridge) is back up
  • Решено
    UTC
    Решено
    FASRC VPN (Cambridge) is back up. This incident was automatically resolved by Instatus monitoring.
  • Изучается
    UTC
    Изучается
    FASRC VPN (Cambridge) is down at the moment. This incident was automatically created by Instatus monitoring.
FASRC VPN (Cambridge) is back up
  • Решено
    UTC
    Решено
    FASRC VPN (Cambridge) is back up. This incident was automatically resolved by Instatus monitoring.
  • Изучается
    UTC
    Изучается
    FASRC VPN (Cambridge) is down at the moment. This incident was automatically created by Instatus monitoring.
FASRC VPN (Cambridge) is back up
  • Решено
    UTC
    Решено
    FASRC VPN (Cambridge) is back up. This incident was automatically resolved by Instatus monitoring.
  • Изучается
    UTC
    Изучается
    FASRC VPN (Cambridge) is down at the moment. This incident was automatically created by Instatus monitoring.

апр. 2026

OpenOnDemand maintenance
  • Завершено
    апреля 30, 2026 в 14:00UTC
    Завершено
    апреля 30, 2026 в 14:00UTC
    Maintenance has completed successfully
  • В ходе выполнения
    апреля 30, 2026 в 12:00UTC
    В ходе выполнения
    апреля 30, 2026 в 12:00UTC
    Maintenance is now in progress
  • Еще не началось
    апреля 30, 2026 в 12:00UTC
    Еще не началось
    апреля 30, 2026 в 12:00UTC

    At 8am on Thursday April 30th we will be upgrading from Open OnDemand version 4.0.7 to 4.1.4 on both the Cannon and FASSE clusters.

    This is not expected to impact running jobs.

    This upgrade adds the Jobs->Project Manager menu item and fixes an issue that affected access to the Clusters->Shell Access menu item when using Firefox.

login.rc.fas.harvard.edu is responding normally
  • Решено
    UTC
    Решено
    \[login.rc.fas.harvard.edu\](http://login.rc.fas.harvard.edu) is responding normally. This incident was automatically resolved.
  • Изучается
    UTC
    Изучается
    login.rc.fas.harvard.edu is not responding normally. This incident was automatically created.
Login and OOD node access restricted due to serious security issue - No ETA
  • Решено
    UTC
    Решено

    The cluster has been rebooted and all nodes, including login and OOD, have been patched.

    The scheduler is re-opened and jobs which were preempted/requeued have priority for re-scheduling.

    Some non-standard, lab-owned nodes may still require patching. The owners of these machines may be contacted about this.

    Thank you for your patience. This is a global issue and is being addressed at centers everywhere.

  • Обновление
    UTC
    Обновление

    To mitigate this exploit we will need to restart -all nodes- on the cluster.

    This will begin at 1PM and run until all nodes have restarted (no ETA).

    This will mean any un-finished jobs will be terminated. There is no way to avoid this.

    We will then be validating the fix before re-opening the login. OOD nodes, and scheduler.

    Next steps and updates will be posted here.

  • Обновление
    UTC
    Обновление

    We are developing a plan of attack to mitigate this exploit. Please know that this is a very serious issue and so we are treating it as such. Thank you for your understanding.

    We are currently awaiting further information from the Redhat/Fedora/Rocky community but building a plan in the meantime with the information we have. More details to follow as we can share them.

    If you need to access storage (except scratch and home directories), Globus is still online and available. But again, login nodes and OOD are not available.

  • Определено
    UTC
    Определено

    Due to a serious in-the-wild exploit which can compromise Fedora-based Linux distributions including Rocky, which is used on the cluster, we need to restrict access. All login and OOD nodes are shut down until a fix can be put in place. Jobs running on the cluster will continue running.

    No ETA, There is not fix at this time. We will update our status page in the morning once we have more information or a fix to roll out.

    This is a serious exploit and we do not take this measure lightly. Please follow this status page for updates and eventual resolution.

holylfs06 down
  • Решено
    UTC
    Решено

    Holylfs06 is accessible again.

    This incident has been resolved.

  • Определено
    UTC
    Определено
    Holylfs06 storage is down. We are investigating. More details as they are known.
Website security maintenance (www.rc and docs.rc) 4-28-26 1pm
  • Завершено
    апреля 28, 2026 в 17:16UTC
    Завершено
    апреля 28, 2026 в 17:16UTC

    Website maintenance has completed successfully.

  • В ходе выполнения
    апреля 28, 2026 в 17:00UTC
    В ходе выполнения
    апреля 28, 2026 в 17:00UTC
    Maintenance is now in progress
  • Еще не началось
    апреля 28, 2026 в 17:00UTC
    Еще не началось
    апреля 28, 2026 в 17:00UTC

    Security updates are required for www.rc.fas.harvard.edu and docs.rc.fas.harvard.edu
    This work will take place today between 1pm and 2pm
    Both sites will be down for very short periods during the updates.

мар. 2026

Scheduler is degraded
  • Решено
    UTC
    Решено

    This incident has been resolved. The scheduler is running normally.

  • Изучается
    UTC
    Изучается

    The scheduler is in a degraded state due to thrashing
    We are actively working to resolve this problem.

two-factor.rc.fas.harvard.edu (openauth) error
  • Решено
    UTC
    Решено

    This incident has been resolved. two-factor.rc.fas.harvard.edu is working normally again.

  • Изучается
    UTC
    Изучается

    We are currently investigating this incident. Requesting a new token or re-requesting your token from two-factor is not currently working.

The web front end to two-factor.rc.fas.harvard.edu is currently not allowing logins, generating new tokens is currently unavailable
  • Решено
    UTC
    Решено
    This incident has been resolved.
  • Изучается
    UTC
    Изучается
    We are currently investigating this incident.
Network issues - Cluster degraded
  • Решено
    UTC
    Решено

    This incident has been resolved by draining and rebooting any nodes with stuck mounts.

  • Мониторинг
    UTC
    Мониторинг

    Mounts to Holyoke Isilon (specifically /n/sw) are broken on numerous nodes across the cluster. We have a check rolling out to find these nodes so we can remediate them individually. Until remediated the cluster will be in a degraded state. Running jobs may randomly die or fail as they hit nodes that have stale mounts.

    It will be risky to run jobs for the next hour and then, after that point, the cluster will have a large number of nodes closed waiting for them to drain so we can reboot them and fix the mounts.

    At this time we are unaware of any holy-isilon problems other than the effect this had on cluster nodes/running jobs. We will update should we identify any data storage concerns.

  • Определено
    UTC
    Определено

    Mounts to Holyoke Isilon (specifically /n/sw) are broken on numerous nodes across the cluster. We have a check rolling out to find these nodes so we can remediate them individually. Until remediated the cluster will be in a degraded state. Running jobs may randomly die or fail as they hit nodes that have stale mounts.

    It will be risky to run jobs for the next hour and then, after that point, the cluster will have a large number of nodes closed waiting for them to drain so we can reboot them and fix the mounts.

  • Изучается
    UTC
    Изучается

    A network issue affecting storage critical to the cluster is It's causing instability. The cluster is currently in a degraded state as a result. We are looking into the problem. Updates to follow..

ColdFront is down.
  • Решено
    UTC
    Решено

    Cold front is back up. Thank you for your patience.

  • Определено
    UTC
    Определено

    ColdFront is down. We are working to bring it back up. The instance got replaced last night, but it had trouble configuring itself on the way up again.

мар. 2026 до мая 2026

Следующая

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu