FAS Research Computing - Istoricul notificărilor

Sistem în mentenanță

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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For higher contrast, switch to light mode at the bottom of this page if the background is dark and colors are muted.
În mentenanță

SLURM Scheduler - Cannon - În mentenanță

Cannon Compute Cluster (Holyoke) - În mentenanță

Boston Compute Nodes - În mentenanță

GPU nodes (Holyoke) - În mentenanță

seas_compute - În mentenanță

În mentenanță

SLURM Scheduler - FASSE - În mentenanță

FASSE Compute Cluster (Holyoke) - În mentenanță

În mentenanță

Kempner Cluster CPU - În mentenanță

Kempner Cluster GPU - În mentenanță

Operațional

FASSE login nodes - Operațional

Operațional

Cannon Open OnDemand - Operațional

FASSE Open OnDemand - Operațional

Întrerupere parțială

Netscratch (Global Scratch) - Operațional

Home Directory Storage - Boston - Operațional

Tape - (Tier 3) - Operațional

Holylabs - Operațional

Isilon Storage Holyoke (Tier 1) - Operațional

Holystore01 (Tier 0) - Operațional

HolyLFS04 (Tier 0) - Operațional

HolyLFS05 (Tier 0) - Operațional

HolyLFS06 (Tier 0) - Operațional

Holyoke Tier 2 NFS - Întrerupere parțială

Holyoke Specialty Storage - Operațional

holECS - Operațional

Isilon Storage Boston (Tier 1) - Operațional

BosLFS02 (Tier 0) - Operațional

Boston Tier 2 NFS - Operațional

CEPH Storage Boston (Tier 2) - Operațional

Boston Specialty Storage - Operațional

bosECS - Operațional

Samba Cluster - Operațional

Globus Data Transfer - Operațional

Istoricul notificărilor

Vezi starea actuală

ian 2025

Connection issues
Rezolvat71 ore 16 minute
  • Rezolvat
    UTC
    Rezolvat
    This incident has been resolved.
  • În curs de investigare
    UTC
    În curs de investigare

    We continue to experience a number of outages and connection issues in various systems. We are currently investigating this incident.

OOD down; VMs may disconnect
Rezolvat44 minute
  • Rezolvat
    UTC
    Rezolvat

    OpenOnDemand/OOD is now operational.

  • În curs de monitorizare
    UTC
    În curs de monitorizare

    OpenOnDemand/OOD (rcood/fasseood) is still experiencing issues. Not ETA.

    These other components should be functional again.

    Services

    • Citrix (rcapps, TMS)

    • Spinal

    • FIINE

    • IFX (portal, approvals, billing)

    • Software licenses

    VMS

    • MCZ

    • SSBC Central

    • Giza

    • Asgard

    • Peromyscus

    • Seismology

    • gbimaculatusgenome

    • harvard-neutrinos

    • Spasa

  • În curs de investigare
    UTC
    În curs de investigare

    Several VMs and some services are currently degraded or down. This includes:

    • Cannon OOD

    • Citrix

    • Spinal

    • FIINE

    • IFX

    • Some software license

    Group specific:

    • MCZ

    • SSBC Central

    • Giza

    • Asgard

    • Peromyscus

    • Seismology

    • gbimaculatusgenome

    • harvard-neutrinos

    • Spasa


    Continued network maintenance may result in VPN connections being dropped. We are working to rectify this and will continue to update.

Network issues affecting VPN, portal, ond potentially other services
RezolvatÎntrerupere majoră2 ore 1 minut
  • Rezolvat
    UTC
    Rezolvat
    The network issues have been resolved.
  • Identificat
    UTC
    Identificat

    Most services restored. Some VPN connectivity or lag may still exist for some user.

    Networking expects to have this fully resolved very soon.

  • În curs de investigare
    UTC
    În curs de investigare

    We are currently investigating this issue.

    We've identified some are unable to connect to VPN.

    OOD/OpenOnDemand access is affected.

    Other symptoms are the FASRC websites, portal.rc.fas.harvard.edu and other internet-facing sites (coldfront, spinal, minilims, etc.) are not accessible


    SSH to/from nodes or login may be affected or laggy.

    Networking is investigating.

IAN23
Portal is partially unavailable
RezolvatMentenanță94 ore 8 minute
  • Rezolvat
    UTC
    Rezolvat
    Portal is operating normally.
  • În curs de monitorizare
    UTC
    În curs de monitorizare

    Portal is online, but requires brief maintenance before approvers can use.

  • În curs de investigare
    UTC
    În curs de investigare

    portal.rc.fas.harvard.edu is unavailable. We are currently investigating this issue.

bosecs performance issues
RezolvatPerformanță scăzută96 ore 33 minute
  • Rezolvat
    UTC
    Rezolvat
    Performance has remained stable over the weekend. Closing this issue.
  • În curs de investigare
    UTC
    În curs de investigare

    Bosecs is currently in a degraded state while Dell technicians are doing maintenance.

dec 2024

Cluster Partially Degraded
RezolvatPerformanță scăzută22 ore 18 minute
  • Rezolvat
    UTC
    Rezolvat
    Jobs have cleared overnight and a fix for the high load appears to be working. We will monitor for any recurrence, but all appears well at this time.
  • În curs de investigare
    UTC
    În curs de investigare

    Low priority jobs are not getting scheduled despite being at the top of the queue. We are currently investigating this incident and have reached out to SchedMD regarding this.

    See https://support.schedmd.com/show_bug.cgi?id=21627 

DEC11
NESE tape maintenance Dec. 11, 2024
FinalizatMentenanță9 ore
  • Finalizat
    decembrie 11, 2024 la 22:00UTC
    Finalizat
    decembrie 11, 2024 la 22:00UTC
    Maintenance has completed successfully
  • În curs
    decembrie 11, 2024 la 13:00UTC
    În curs
    decembrie 11, 2024 la 13:00UTC
    Maintenance is now in progress
  • Planificată
    decembrie 11, 2024 la 13:00UTC
    Planificată
    decembrie 11, 2024 la 13:00UTC

    From Harvard University RC:

    NESE is scheduling a hardware repair for 12/11 to one of disk cache management servers for NESE Tape.

    The scheduled repair will not interrupt the Tape service, but you will likely experience performance degradation in interacting with the archive on 12/11 during the maintenance.

    This maintenance will not affect the NESE Disk service.

Slurm Scheduler high load
RezolvatPerformanță scăzută1 oră 59 minute
  • Rezolvat
    UTC
    Rezolvat
    The scheduler load has returned to normal. A root cause was identified and remediated.
  • Identificat
    UTC
    Identificat
    The scheduler is experiencing a high load at the moment which may manifest as slowness, timeout or general instability for job scheduling. We are actively working to mitigate this.
DEC2
FASRC monthly maintenance - Monday December 2nd, 2024 7am-11am
FinalizatMentenanță4 ore
  • Finalizat
    decembrie 02, 2024 la 16:00UTC
    Finalizat
    decembrie 02, 2024 la 16:00UTC
    Maintenance has completed successfully
  • Actualizare
    decembrie 02, 2024 la 12:52UTC
    Actualizare
    decembrie 02, 2024 la 12:52UTC

    Due to an urgent network issue which requires a restart of some network hardware, all jobs will need to be paused.

    Interactive jobs and the ability to write to some storage may be interrupted.

  • În curs
    decembrie 02, 2024 la 12:00UTC
    În curs
    decembrie 02, 2024 la 12:00UTC
    Maintenance is now in progress
  • Planificată
    decembrie 02, 2024 la 12:00UTC
    Planificată
    decembrie 02, 2024 la 12:00UTC

    FASRC monthly maintenance will occur Monday December 2nd, 2024 from 7am-11am

    IMPORTANT NOTICES

    • holyscratch01 will be set to read-only during this maintenance and will be decommissioned February 1, 2025. Please move any needed scratch data to netscratch and begin using it instead if you have not done so already. The global $SCRATCH variable will be changed to /n/netscratch

    • FASRC will be switching to the Harvard ServiceNow ticket system on Dec. 2nd. Our email addresses remain the same and no action is required on your part.
      Please do not re-open old/closed tickets after Dec. 2nd and instead create a new ticket.

    • Cannon cluster: serial_requeue and gpu_requeue will be set to allow MPI/multinode jobs. Such jobs need to be able to handle preemption/being requeued. 

    Training: Upcoming training from FASRC and other sources can be found on our Training Calendar. at https://www.rc.fas.harvard.edu/upcoming-training/

    Status Page: You can subscribe to our status to receive notifications of maintenance, incidents, and their resolution at https://status.rc.fas.harvard.edu/ (click Get Updates for options).

    Upcoming holidays: Thanksgiving Nov. 28th and 29th. Winter break Dec. 23rd through January 1st 

    MAINTENANCE TASKS
    Cannon cluster will be paused during this maintenance?: NO
    FASSE cluster will be paused during this maintenance?: NO

    • Set /n/holyscratch01 scratch filesystem to read-only

      • Audience: All cluster users

      • Impact: Please adoptthe new scratch filesystem /n/netscratch prior to Dec. 2nd. The $SCRATCH variable will move to /n/netscratch during this maintenance
        Data on holyscratch01 will still be readable, but not writable, and will be fully decommissioned on Feb. 1, 2025.

    • Switch ticketing system to ServiceNow. Our email addresses remain the same.

      • Audience: All FASRC users

      • Impact: All new tickets will go to Harvard'sServiceNow,our email remains the same. Existing tickets will get moved any time someone replies.

      • NOTE: From Dec. 2nd on, please do not re-open any old tickets. Create a new one instead by emailing rchelp@rc.fas.harvard.edu

    • Login node reboots

      • Audience: Anyone logged into a FASRC Cannon or FASSE login node

      • Impact: Login nodes will rebooted during this maintenance window

    • Scratch cleanup ( https://docs.rc.fas.harvard.edu/kb/policy-scratch/ )

      • Audience: Cluster users

      • Impact: Files older than 90 days will be removed. Please note that retention cleanup can and does run at any time, not just during the maintenance window.

    Thank you,
    FAS Research Computing
    https://docs.rc.fas.harvard.edu/
    https://www.rc.fas.harvard.edu/upcoming-training/

noi 2024

holyscratch01 degraded
RezolvatPerformanță scăzută1 oră 11 minute
  • Rezolvat
    UTC
    Rezolvat
    holyscratch01 is operational. These failing object stores will continue to cause issues. Please move your scratch data to /n/netscratch if you have not already. Holyscratch01 will be set READ-ONLY on Dec. 2nd. https://www.rc.fas.harvard.edu/blog/announcing-netscratch/
  • În curs de investigare
    UTC
    În curs de investigare

    OST2b has wedged again. We are in the process of troubleshooting this incident.

holylfs06 stability issues
RezolvatÎntrerupere parțială1 oră 6 minute
  • Rezolvat
    UTC
    Rezolvat
    holylfs06 issues resolved.
  • Identificat
    UTC
    Identificat
    We are working on an issue with holylfs06 Expect some instability or slowness.
Citrix (TMS/RCapps) down
RezolvatÎntrerupere majoră1 oră 58 minute
  • Rezolvat
    UTC
    Rezolvat
    Citrix/RCapps is up and working again.
  • Identificat
    UTC
    Identificat
    rcapps.rc.fas.harvard.edu Citrix is down. We are investigating.
Globus - Boston collection unavailable
Rezolvat391 ore 9 minute
  • Rezolvat
    UTC
    Rezolvat

    The transfer nodes for Boston globus are working again. We will follow up with the vendor for any additional information on root cause.

    Thanks you for your patience.

  • Identificat
    UTC
    Identificat
    This issue has not yet been resolved. We have a ticket in with Globus and will update once we know more.
  • În curs de investigare
    UTC
    În curs de investigare
    The Boston collection appears unavailable in Globus. We are investigating.
Netscratch - some directories stalled/unavailable
RezolvatÎntrerupere parțială25 ore 18 minute
  • Rezolvat
    UTC
    Rezolvat
    Netscratch is working normally. The vendor has collected logs and is determining next steps for prevention.
  • Identificat
    UTC
    Identificat

    We are seeing a recurrence of this issue. We are working to determine the cause and resolution.

  • Rezolvat
    UTC
    Rezolvat
    The instability has been identified and resolved. Netscratch has returned to normal, full operaiton.
  • În curs de investigare
    UTC
    În curs de investigare
    We have reports that some directories in netscratch are unavailable or intermittent. We are working with Vast to determine the cause. This is a new filesystem which is under heavy load for cluster use as well as migration from holyscratch01. We appreciate your understanding of these teething pains and will update you as soon as we have more details or resolution.

Anterior

noi 2024 către ian 2025

Următorul

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu