FAS Research Computing - Histórico de avisos

Todos os sistemas operacionais

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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Operacional

SLURM Scheduler - Cannon - Operacional

Cannon Compute Cluster (Holyoke) - Operacional

Boston Compute Nodes - Operacional

GPU nodes (Holyoke) - Operacional

seas_compute - Operacional

Operacional

SLURM Scheduler - FASSE - Operacional

FASSE Compute Cluster (Holyoke) - Operacional

Operacional

Kempner Cluster CPU - Operacional

Kempner Cluster GPU - Operacional

Operacional

FASSE login nodes - Operacional

Operacional

Cannon Open OnDemand - Operacional

FASSE Open OnDemand - Operacional

Operacional

Netscratch (Global Scratch) - Operacional

Home Directory Storage - Boston - Operacional

Tape - (Tier 3) - Operacional

Holylabs - Operacional

Isilon Storage Holyoke (Tier 1) - Operacional

Holystore01 (Tier 0) - Operacional

HolyLFS04 (Tier 0) - Operacional

HolyLFS05 (Tier 0) - Operacional

HolyLFS06 (Tier 0) - Operacional

Holyoke Tier 2 NFS (new) - Operacional

Holyoke Specialty Storage - Operacional

holECS - Operacional

Isilon Storage Boston (Tier 1) - Operacional

BosLFS02 (Tier 0) - Operacional

Boston Tier 2 NFS (new) - Operacional

CEPH Storage Boston (Tier 2) - Operacional

Boston Specialty Storage - Operacional

bosECS - Operacional

Samba Cluster - Operacional

Globus Data Transfer - Operacional

Histórico de avisos

jan 2025

Connection issues
  • Resolvido
    UTC
    Resolvido
    This incident has been resolved.
  • Investigando
    UTC
    Investigando

    We continue to experience a number of outages and connection issues in various systems. We are currently investigating this incident.

OOD down; VMs may disconnect
  • Resolvido
    UTC
    Resolvido

    OpenOnDemand/OOD is now operational.

  • Monitoramento
    UTC
    Monitoramento

    OpenOnDemand/OOD (rcood/fasseood) is still experiencing issues. Not ETA.

    These other components should be functional again.

    Services

    • Citrix (rcapps, TMS)

    • Spinal

    • FIINE

    • IFX (portal, approvals, billing)

    • Software licenses

    VMS

    • MCZ

    • SSBC Central

    • Giza

    • Asgard

    • Peromyscus

    • Seismology

    • gbimaculatusgenome

    • harvard-neutrinos

    • Spasa

  • Investigando
    UTC
    Investigando

    Several VMs and some services are currently degraded or down. This includes:

    • Cannon OOD

    • Citrix

    • Spinal

    • FIINE

    • IFX

    • Some software license

    Group specific:

    • MCZ

    • SSBC Central

    • Giza

    • Asgard

    • Peromyscus

    • Seismology

    • gbimaculatusgenome

    • harvard-neutrinos

    • Spasa


    Continued network maintenance may result in VPN connections being dropped. We are working to rectify this and will continue to update.

Network issues affecting VPN, portal, ond potentially other services
  • Resolvido
    UTC
    Resolvido
    The network issues have been resolved.
  • Identificado
    UTC
    Identificado

    Most services restored. Some VPN connectivity or lag may still exist for some user.

    Networking expects to have this fully resolved very soon.

  • Investigando
    UTC
    Investigando

    We are currently investigating this issue.

    We've identified some are unable to connect to VPN.

    OOD/OpenOnDemand access is affected.

    Other symptoms are the FASRC websites, portal.rc.fas.harvard.edu and other internet-facing sites (coldfront, spinal, minilims, etc.) are not accessible


    SSH to/from nodes or login may be affected or laggy.

    Networking is investigating.

Portal is partially unavailable
  • Resolvido
    UTC
    Resolvido
    Portal is operating normally.
  • Monitoramento
    UTC
    Monitoramento

    Portal is online, but requires brief maintenance before approvers can use.

  • Investigando
    UTC
    Investigando

    portal.rc.fas.harvard.edu is unavailable. We are currently investigating this issue.

bosecs performance issues
  • Resolvido
    UTC
    Resolvido
    Performance has remained stable over the weekend. Closing this issue.
  • Investigando
    UTC
    Investigando

    Bosecs is currently in a degraded state while Dell technicians are doing maintenance.

dez 2024

Cluster Partially Degraded
  • Resolvido
    UTC
    Resolvido
    Jobs have cleared overnight and a fix for the high load appears to be working. We will monitor for any recurrence, but all appears well at this time.
  • Investigando
    UTC
    Investigando

    Low priority jobs are not getting scheduled despite being at the top of the queue. We are currently investigating this incident and have reached out to SchedMD regarding this.

    See https://support.schedmd.com/show_bug.cgi?id=21627 

NESE tape maintenance Dec. 11, 2024
  • Concluído
    dezembro 11, 2024 em 22:00UTC
    Concluído
    dezembro 11, 2024 em 22:00UTC
    Maintenance has completed successfully
  • Em curso
    dezembro 11, 2024 em 13:00UTC
    Em curso
    dezembro 11, 2024 em 13:00UTC
    Maintenance is now in progress
  • Ainda não iniciou
    dezembro 11, 2024 em 13:00UTC
    Ainda não iniciou
    dezembro 11, 2024 em 13:00UTC

    From Harvard University RC:

    NESE is scheduling a hardware repair for 12/11 to one of disk cache management servers for NESE Tape.

    The scheduled repair will not interrupt the Tape service, but you will likely experience performance degradation in interacting with the archive on 12/11 during the maintenance.

    This maintenance will not affect the NESE Disk service.

Slurm Scheduler high load
  • Resolvido
    UTC
    Resolvido
    The scheduler load has returned to normal. A root cause was identified and remediated.
  • Identificado
    UTC
    Identificado
    The scheduler is experiencing a high load at the moment which may manifest as slowness, timeout or general instability for job scheduling. We are actively working to mitigate this.
FASRC monthly maintenance - Monday December 2nd, 2024 7am-11am
  • Concluído
    dezembro 02, 2024 em 16:00UTC
    Concluído
    dezembro 02, 2024 em 16:00UTC
    Maintenance has completed successfully
  • Atualizar
    dezembro 02, 2024 em 12:52UTC
    Atualizar
    dezembro 02, 2024 em 12:52UTC

    Due to an urgent network issue which requires a restart of some network hardware, all jobs will need to be paused.

    Interactive jobs and the ability to write to some storage may be interrupted.

  • Em curso
    dezembro 02, 2024 em 12:00UTC
    Em curso
    dezembro 02, 2024 em 12:00UTC
    Maintenance is now in progress
  • Ainda não iniciou
    dezembro 02, 2024 em 12:00UTC
    Ainda não iniciou
    dezembro 02, 2024 em 12:00UTC

    FASRC monthly maintenance will occur Monday December 2nd, 2024 from 7am-11am

    IMPORTANT NOTICES

    • holyscratch01 will be set to read-only during this maintenance and will be decommissioned February 1, 2025. Please move any needed scratch data to netscratch and begin using it instead if you have not done so already. The global $SCRATCH variable will be changed to /n/netscratch

    • FASRC will be switching to the Harvard ServiceNow ticket system on Dec. 2nd. Our email addresses remain the same and no action is required on your part.
      Please do not re-open old/closed tickets after Dec. 2nd and instead create a new ticket.

    • Cannon cluster: serial_requeue and gpu_requeue will be set to allow MPI/multinode jobs. Such jobs need to be able to handle preemption/being requeued. 

    Training: Upcoming training from FASRC and other sources can be found on our Training Calendar. at https://www.rc.fas.harvard.edu/upcoming-training/

    Status Page: You can subscribe to our status to receive notifications of maintenance, incidents, and their resolution at https://status.rc.fas.harvard.edu/ (click Get Updates for options).

    Upcoming holidays: Thanksgiving Nov. 28th and 29th. Winter break Dec. 23rd through January 1st 

    MAINTENANCE TASKS
    Cannon cluster will be paused during this maintenance?: NO
    FASSE cluster will be paused during this maintenance?: NO

    • Set /n/holyscratch01 scratch filesystem to read-only

      • Audience: All cluster users

      • Impact: Please adoptthe new scratch filesystem /n/netscratch prior to Dec. 2nd. The $SCRATCH variable will move to /n/netscratch during this maintenance
        Data on holyscratch01 will still be readable, but not writable, and will be fully decommissioned on Feb. 1, 2025.

    • Switch ticketing system to ServiceNow. Our email addresses remain the same.

      • Audience: All FASRC users

      • Impact: All new tickets will go to Harvard'sServiceNow,our email remains the same. Existing tickets will get moved any time someone replies.

      • NOTE: From Dec. 2nd on, please do not re-open any old tickets. Create a new one instead by emailing rchelp@rc.fas.harvard.edu

    • Login node reboots

      • Audience: Anyone logged into a FASRC Cannon or FASSE login node

      • Impact: Login nodes will rebooted during this maintenance window

    • Scratch cleanup ( https://docs.rc.fas.harvard.edu/kb/policy-scratch/ )

      • Audience: Cluster users

      • Impact: Files older than 90 days will be removed. Please note that retention cleanup can and does run at any time, not just during the maintenance window.

    Thank you,
    FAS Research Computing
    https://docs.rc.fas.harvard.edu/
    https://www.rc.fas.harvard.edu/upcoming-training/

nov 2024

holyscratch01 degraded
  • Resolvido
    UTC
    Resolvido
    holyscratch01 is operational. These failing object stores will continue to cause issues. Please move your scratch data to /n/netscratch if you have not already. Holyscratch01 will be set READ-ONLY on Dec. 2nd. https://www.rc.fas.harvard.edu/blog/announcing-netscratch/
  • Investigando
    UTC
    Investigando

    OST2b has wedged again. We are in the process of troubleshooting this incident.

holylfs06 stability issues
  • Resolvido
    UTC
    Resolvido
    holylfs06 issues resolved.
  • Identificado
    UTC
    Identificado
    We are working on an issue with holylfs06 Expect some instability or slowness.
Citrix (TMS/RCapps) down
  • Resolvido
    UTC
    Resolvido
    Citrix/RCapps is up and working again.
  • Identificado
    UTC
    Identificado
    rcapps.rc.fas.harvard.edu Citrix is down. We are investigating.
Globus - Boston collection unavailable
  • Resolvido
    UTC
    Resolvido

    The transfer nodes for Boston globus are working again. We will follow up with the vendor for any additional information on root cause.

    Thanks you for your patience.

  • Identificado
    UTC
    Identificado
    This issue has not yet been resolved. We have a ticket in with Globus and will update once we know more.
  • Investigando
    UTC
    Investigando
    The Boston collection appears unavailable in Globus. We are investigating.
Netscratch - some directories stalled/unavailable
  • Resolvido
    UTC
    Resolvido
    Netscratch is working normally. The vendor has collected logs and is determining next steps for prevention.
  • Identificado
    UTC
    Identificado

    We are seeing a recurrence of this issue. We are working to determine the cause and resolution.

  • Resolvido
    UTC
    Resolvido
    The instability has been identified and resolved. Netscratch has returned to normal, full operaiton.
  • Investigando
    UTC
    Investigando
    We have reports that some directories in netscratch are unavailable or intermittent. We are working with Vast to determine the cause. This is a new filesystem which is under heavy load for cluster use as well as migration from holyscratch01. We appreciate your understanding of these teething pains and will update you as soon as we have more details or resolution.

nov 2024 para jan 2025

Próximo

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu