Experiencing partially degraded performance

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE | Academic


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
https://docs.rc.fas.harvard.edu | https://portal.rc.fas.harvard.edu | Email: rchelp@rc.fas.harvard.edu

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Cannon Cluster

Degraded performance

SLURM Scheduler - Cannon

Operational

Cannon Compute Cluster (Holyoke)

Degraded performance

Boston Compute Nodes

Operational

GPU nodes (Holyoke)

Degraded performance

SEAS compute partition

Degraded performance

FASSE Cluster

Degraded performance

SLURM Scheduler - FASSE

Operational

FASSE Compute Cluster (Holyoke)

Degraded performance

Kempner Cluster

Degraded performance

Kempner Cluster CPU

Degraded performance

Kempner Cluster GPU

Degraded performance

Login Nodes

Operational

Login Nodes - Boston

Operational

Login Nodes - Holyoke

Operational

FASSE login nodes

Operational

VDI/OpenOnDemand

Operational

Cannon VDI (Open OnDemand)

Operational

FASSE VDI (Open OnDemand)

Operational

Storage

Operational

Holyscratch01 (Global Scratch)

Operational

Home Directory Storage - Boston

Operational

HolyLFS03 (Tier 0)

Operational

HolyLFS04 (Tier 0)

Operational

HolyLFS05 (Tier 0)

Operational

Holystore01 (Tier 0)

Operational

Holylabs

Operational

BosLFS02 (Tier 0)

Operational

Isilon Storage Boston (Tier 1)

Operational

Isilon Storage Holyoke (Tier 1)

Operational

CEPH Storage Boston (Tier 2)

Operational

Tape - (Tier 3)

Operational

Boston Specialty Storage

Operational

Holyoke Specialty Storage

Operational

Samba Cluster

Operational

Globus Data Transfer

Operational

bosECS

Operational

holECS

Operational

Notice history

Aug 2022

Websites & Tools - MiniLIMs (FAS Informatics) isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Websites & Tools - MiniLIMs (FAS Informatics) is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Websites & Tools - MiniLIMs (FAS Informatics) cannot be accessed at the moment. This incident was created by an automated monitoring service.

Websites & Tools - Portal (portal.rc) isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Websites & Tools - Portal (portal.rc) is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Websites & Tools - Portal (portal.rc) cannot be accessed at the moment. This incident was created by an automated monitoring service.

NESE tape (Tier 3) upgrades
  • Completed
    August 26, 2022 at 8:43 PM
    Completed
    August 26, 2022 at 8:43 PM

    Maintenance has completed successfully.

  • In progress
    August 22, 2022 at 10:00 AM
    In progress
    August 22, 2022 at 10:00 AM

    Maintenance is now in progress

  • Planned
    August 22, 2022 at 10:00 AM
    Planned
    August 22, 2022 at 10:00 AM

    Our tier 3 tape system is part of and run by NESE (the NorthEast Storage Exchange).

    We have been informed that they will be performing a significant upgrade of their Spectrum Scale archive system starting August 15th. This is a multi-day upgrade and will take approximately 3 days (potential for longer). Tier 3 tape allocations will be unavailable during this upgrade.

    NESE has informed us that this maintenance will be deferred to next week (9/22/22).

Websites & Tools - MiniLIMs (FAS Informatics) isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Websites & Tools - MiniLIMs (FAS Informatics) is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Websites & Tools - MiniLIMs (FAS Informatics) cannot be accessed at the moment. This incident was created by an automated monitoring service.

holyscratch01 issues
  • Resolved
    Resolved

    The offending jobs have been cancelled. Holyscratch01 should be usable again now.

  • Investigating
    Investigating

    holyscratch01 is in a degraded state currently. A group of improperly architected jobs are hammering the filesystem which is impeding access for other users. We are in the process of identifying and stopping these jobs.

    Until then, we recommend starting an interactive session and working from there as those will have the lowest impact. However, performance will still be slow until we are able to stop the problematic jobs.

Jul 2022

Websites & Tools - SPINAL (FAS Informatics) isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Websites & Tools - SPINAL (FAS Informatics) is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Websites & Tools - SPINAL (FAS Informatics) cannot be accessed at the moment. This incident was created by an automated monitoring service.

Websites & Tools - MiniLIMs (FAS Informatics) isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Websites & Tools - MiniLIMs (FAS Informatics) is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Websites & Tools - MiniLIMs (FAS Informatics) cannot be accessed at the moment. This incident was created by an automated monitoring service.

NESE tape (Tier 3) hardware maintenance/install
  • Completed
    July 21, 2022 at 10:00 PM
    Completed
    July 21, 2022 at 10:00 PM

    Maintenance has completed successfully

  • In progress
    July 21, 2022 at 10:00 AM
    In progress
    July 21, 2022 at 10:00 AM

    Maintenance is now in progress

  • Planned
    July 21, 2022 at 10:00 AM
    Planned
    July 21, 2022 at 10:00 AM

    Our tier 3 tape system is part of and run by NESE (the NorthEast Storage Exchange).

    We have been informed that they will be installing additional tape drives to the system on July 21st and this will require a whole day downtime to accomplish. Tier 3 tape archives will not be available to our users on that date.

Websites & Tools - MiniLIMs (FAS Informatics) isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Websites & Tools - MiniLIMs (FAS Informatics) is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Websites & Tools - MiniLIMs (FAS Informatics) cannot be accessed at the moment. This incident was created by an automated monitoring service.

holylfs02 performance issues
  • Resolved
    Resolved

    The unrepairable volume on holylfs02 is isolated to two labs and they have been informed of next steps. This issue does not affect other areas on holylfs02, so we are closing this incident.

  • Identified
    Update

    Recently we noticed an uptick in bad blocks on a RAID6 disk volume that is part of the entire filesystem. Generally speaking, the operating system will vector these out so no data is written there. During this period, we had to replace a number of drives due to failures; they are part of RAID 6 multi-disk set with dual parity and will rebuild with minimal impact on performance.

    What we believe happened is that, during the rebuild process, bad data was copied to the replacement disks and the filesystem got corrupted. One of the staff ran a read-only, non-destructive repair on the volume in question and noted quite a few errors.

    So far, we have 1) contacted the vendor (who gave us a command to clear additional bad blocks)
    2) NOT run the actual repair command to "fix" the filesystem (which would delete data) 3) contacted the vendor to see if they had any partners that might be able to assist. We are planning to meet with one of those partners early next week, but are not confident they will have a solution. At this point (and depending on how that meeting goes), the next step would be to run the repair, note the extent of loss, and attempt to get the volume remounted.

    Updates to follow when we have more information.

    Note that these shelves are covered under warranty support for another year. We see no need at present to replace the 3PB allocation with new hardware (this is planned to take place Q3-4 FY23)

  • Identified
    Identified

    Users may experience issues connecting to holylfs02, or slow samba performance.

    This is due to a hardware issue with holylfs02, and we have opened a ticket with the vendor. Updates to follow.

    No ETA.

Jun 2022

Globus.org maintenance Saturday June 18, 9am-10am
  • Completed
    June 18, 2022 at 2:00 PM
    Completed
    June 18, 2022 at 2:00 PM

    Maintenance has completed successfully

  • Update
    June 18, 2022 at 1:00 PM
    In progress
    June 18, 2022 at 1:00 PM

    Maintenance is now in progress

  • In progress
    June 18, 2022 at 1:00 PM
    In progress
    June 18, 2022 at 1:00 PM

    Maintenance is now in progress

  • Planned
    June 18, 2022 at 1:00 PM
    Planned
    June 18, 2022 at 1:00 PM

    Globus has informed us that they will be performing maintenance Saturday June 18th 9am-10am

    ``` During the downtime, the following will be impacted:

    • All services in the Globus ecosystem that use Auth, including Flows, Search, and Timer, will be unavailable.
    • Users will be unable to initiate new transfers. Transfers that are inflight when the downtime begins will resume at the last checkpoint when the services are restored at the end of the maintenance period.
    • Users will not be able to log into applications that rely on Globus Auth, including Globus webapp and command line interface.
    • All third party applications and services that rely on Globus Auth will be impacted, and users will not be able to login/authenticate.
    • Users will be unable to initiate new flow runs. Flow runs that attempt to start a new step during the downtime will fail. We recommend that users check the state of their flow runs after services have resumed. ```
CVMFS not available from login nodes
  • Resolved
    Resolved

    This issue is currently not fixable on the login nodes. CVMFS can still be used on compute, but not login nodes. We are in contact with OSG and if there is a workaround later we will implement it. As a result, this incident is now closed.

  • Investigating
    Investigating

    CVMFS is available from compute nodes, but not from login nodes. This will only impact users who need this filesystem (OpenScienceGrid).

    We will investigate this incident further next week.

Websites & Tools - SPINAL (FAS Informatics) isn't accessible at the moment (automated)
  • Resolved
    Resolved

    Websites & Tools - SPINAL (FAS Informatics) is now operational! This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Websites & Tools - SPINAL (FAS Informatics) cannot be accessed at the moment. This incident was created by an automated monitoring service.

Portal approval emails
  • Resolved
    Resolved

    A problem with the outgoing mail system the Portal uses to send approval and account emails has been found and fixed.

    You may be receiving late notices now. If you receive approval emails and find nothing to approve when following the link, this is why. Apologies for the inconvenience. Additional monitoring is being put into place.

ECS certificate issues
  • Resolved
    Resolved

    This issue with the ECS has been resolved.

  • Identified
    Identified

    We are looking at a certificate issue with bosecs and holyecs. Replacement certs should be available to us shortly.

Jun 2022 to Aug 2022

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu