FAS Research Computing - Notice history

All systems operational

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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Operational

SLURM Scheduler - Cannon - Operational

Cannon Compute Cluster (Holyoke) - Operational

Boston Compute Nodes - Operational

GPU nodes (Holyoke) - Operational

seas_compute - Operational

Operational

SLURM Scheduler - FASSE - Operational

FASSE Compute Cluster (Holyoke) - Operational

Operational

Kempner Cluster CPU - Operational

Kempner Cluster GPU - Operational

Operational

Login Nodes - Boston - Operational

Login Nodes - Holyoke - Operational

FASSE login nodes - Operational

Operational

Cannon Open OnDemand/VDI - Operational

FASSE Open OnDemand/VDI - Operational

Operational

Netscratch (Global Scratch) - Operational

Home Directory Storage - Boston - Operational

Tape - (Tier 3) - Operational

Holylabs - Operational

Isilon Storage Holyoke (Tier 1) - Operational

Holystore01 (Tier 0) - Operational

HolyLFS04 (Tier 0) - Operational

HolyLFS05 (Tier 0) - Operational

HolyLFS06 (Tier 0) - Operational

Holyoke Tier 2 NFS (new) - Operational

Holyoke Specialty Storage - Operational

holECS - Operational

Isilon Storage Boston (Tier 1) - Operational

BosLFS02 (Tier 0) - Operational

Boston Tier 2 NFS (new) - Operational

CEPH Storage Boston (Tier 2) - Operational

Boston Specialty Storage - Operational

bosECS - Operational

Samba Cluster - Operational

Globus Data Transfer - Operational

Notice history

Oct 2025

License servers down
  • Resolved
    Resolved

    The license server is responding normally again.

  • Update
    Update
    We are currently investigating this incident.
  • Investigating
    Investigating

    rclic is currently down. Software licenses may not be accessible, particularly for the following:

    • Matlab

    • Gurobi

    • Mathematica

    We are currently investigating this incident.

FASRC monthly maintenance Monday October 6th, 2025 9am-1pm
  • Completed
    October 06, 2025 at 5:00 PM
    Completed
    October 06, 2025 at 5:00 PM
    Maintenance is now in progress
  • In progress
    October 06, 2025 at 1:00 PM
    In progress
    October 06, 2025 at 1:00 PM
    Maintenance is now in progress
  • Planned
    October 06, 2025 at 1:00 PM
    Planned
    October 06, 2025 at 1:00 PM

    FASRC monthly maintenance will take place Monday October 6th, 2025 from 9am-1pm

    NOTICES

    MAINTENANCE TASKS
    Cannon cluster will be paused during this maintenance?: NO
    FASSE cluster will be paused during this maintenance?: NO

    • DNS server reboots

      • Audience: All FASRC services

      • Impact: Rolling reboot should have no impact

    • Login node reboots

      • Audience: Anyone logged into a FASRC Cannon or FASSE login node

      • Impact: All login nodes will rebooted during this maintenance window

    • Netscratch cleanup ( https://docs.rc.fas.harvard.edu/kb/policy-scratch/ )

      • Audience: Cluster users

      • Impact: Files older than 90 days will be removed. Please note that retention cleanup can and does run at any time, not just during the maintenance window.

    Thank you,
    FAS Research Computing
    https://docs.rc.fas.harvard.edu/
    https://www.rc.fas.harvard.edu/

OOD, FASRC authentication down
  • Resolved
    Resolved

    This incident has been resolved and login to FASRC sites and services, including OOD and Spinal, is restored.

  • Identified
    Identified

    Some FASRC webpages and services (such as OOD) that require authentication may not load.

    We have identified the cause and are working on a solution

Sep 2025

VPN concentrator rolling updates overnight
  • Update
    September 30, 2025 at 7:00 AM
    Completed
    September 30, 2025 at 7:00 AM
    Maintenance has completed successfully
  • Completed
    September 30, 2025 at 6:00 AM
    Completed
    September 30, 2025 at 6:00 AM

    Networking will be patching the VPN concentrators overnight. This will be done in a rolling order so that one ore more are always online.

    This may cause active VPN connections to drop, but they can be re-connected shortly after. ETA is one hour total.

  • Planned
    September 30, 2025 at 6:00 AM
    Planned
    September 30, 2025 at 6:00 AM

    Networking will be patching the VPN concentrators overnight. This will be done in a rolling order so that one ore more are always online.

    This may cause active VPN connections to drop, but they can be re-connected shortly after. ETA is one hour total.

holylfs05 changelog errors
  • Resolved
    Resolved
    The root cause was found and a fish has been implemented.
  • Investigating
    Investigating

    The changelog (which tracks changes on the filesystem) on holylfs05 is throwing errors creating instability on the filesystem. We are investigating.

gpu_test partition down
  • Resolved
    Resolved

    The gpu_test partition is back to normal service.

    This incident has been resolved.

  • Investigating
    Investigating

    The gpu_test partition is currently down. Please use our other public gpu partitions in the meanwhile.

    We are currently investigating this incident. incident.

gpu_test down
  • Resolved
    Resolved

    The gpu_test partition is back in normal service.

  • Investigating
    Investigating

    The gpu_test partition is currently down due to a networking issue in that row. Please use our other public gpu partitions in the meanwhile.

    We are currently investigating this incident.

holylfs05 issues
  • Resolved
    Resolved

    holylfs05 is back online. Thank you for your patience.

  • Update
    Update

    holylfs05 is undergoing filesystem checks. Due to the size of the system, this process will take the rest of the weekend at a minimum.

    No ETA at this time.

    We are continuing to work on a fix for this incident. Our sincere apologies for the unexpected disruption.

  • Identified
    Identified
    holylfs05 will be inaccessible for an extended period of time while our staff continues to troubleshoot the underlying cause We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    Writing to holylfs05 may result in errors. We are currently investigating this incident.

Aug 2025

Shutdown nodes in 8A14, 8A16 and 8A18 - Cooling Leak
  • Resolved
    Resolved

    Thanks to staff that made multiple datacenter visits, the leak has been addressed and all systems are back up and running.

    This incident has been resolved.

  • Monitoring
    Monitoring
    8a14 and 8a18 are back online, 8a16 is still down
  • Update
    Update

    Power and water is shutdown to these racks and the vendor is working to send someone in next working day to investigate. Partition totally down are mweber_compute, mweber_gpu, seas_gpu and seas_compute.

  • Identified
    Identified

    Row 8A18 (row 8A rack18) will also be shut down.

  • Investigating
    Investigating

    MGHPCC found a leak in 8A14 or 8A16 racks and asked us to shutdown those nodes. We are working with the vendor to fix the issue ASAP.

SMB access to shares on the FASRC samba cluster)
  • Resolved
    Resolved

    SMB access has been restored. Please disconnect and retry if you have a failed mapped drive. If you still cannot connect to a share, please contact rchelp@rc.fas.harvard.edu and let us know your username and exactly which share you are attempting to map.

  • Identified
    Identified

    We are continuing to work on a fix for this incident. No ETA.

  • Investigating
    Investigating
    Drive mapping to some shares may fail if those shares use the Samba Cluster. This includes but is not limited to share paths that begin with \\\\smbip. Known affected shares: * `anderson_lab` * `arlotta_lab` * `bellono_lab` * `bertoldi_lab` * `capellini_lab` * `dasch14` * `dasch15` * `dasch16` * `denic_lab` * `dobbie_lab` * `engert_lab` * `ferreira_lab` * `fortune_lab` * `friedman_lab` * `girguis_lab` * `grad_lab` * `hausmann_lab` * `hays_lab` * `hbs_liran` * `hbs_rcs` * `huh` * `illumina` * `jessicacohen_lab` * `lichtman_boslfs02` * `mallet_lab` * `mason_lab` * `mckinley_lab` * `mcz` * `mitrano_lab` * `moorcroftfs5` * `murraylab` * `nmr_large` * `nmr_small` * `novitsky_lab` * `pooling` * `qbrc_center` * `ramachandran_lab` * `schnapp_lab` * `schrag_lab` * `srivastava_lab` * `test` * `whited_lab` * `yau2_lab`
The 'Harvard FAS RC Holyoke' Globus endpoint is timing out.
  • Resolved
    Resolved

    The endpoints are working properly again. This incident has been resolved.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Starfish upgrade Wednesday, August 20th 5PM-7PM
  • Completed
    August 20, 2025 at 11:00 PM
    Completed
    August 20, 2025 at 11:00 PM
    Maintenance has completed successfully
  • In progress
    August 20, 2025 at 9:00 PM
    In progress
    August 20, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    August 20, 2025 at 9:00 PM
    Planned
    August 20, 2025 at 9:00 PM

    Starfish will be performing an upgrade on Wednesday, August 20th from 5PM-7PM. The web interface will be unavailable during that timeframe.

The 'Harvard FAS RC Boston' Globus endpoint is not working. The Holyoke endpoint is working.
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.

Aug 2025 to Oct 2025

Next

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu