FAS Research Computing - Notice history

Experiencing partially degraded performance

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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Operational

SLURM Scheduler - Cannon - Operational

Cannon Compute Cluster (Holyoke) - Operational

Boston Compute Nodes - Operational

GPU nodes (Holyoke) - Operational

seas_compute - Operational

Operational

SLURM Scheduler - FASSE - Operational

FASSE Compute Cluster (Holyoke) - Operational

Operational

Kempner Cluster CPU - Operational

Kempner Cluster GPU - Operational

Operational

FASSE login nodes - Operational

Operational

Cannon Open OnDemand/VDI - Operational

FASSE Open OnDemand/VDI - Operational

Degraded performance

Netscratch (Global Scratch) - Operational

Home Directory Storage - Boston - Operational

Tape - (Tier 3) - Degraded performance

Holylabs - Operational

Isilon Storage Holyoke (Tier 1) - Operational

Holystore01 (Tier 0) - Operational

HolyLFS04 (Tier 0) - Operational

HolyLFS05 (Tier 0) - Operational

HolyLFS06 (Tier 0) - Operational

Holyoke Tier 2 NFS (new) - Operational

Holyoke Specialty Storage - Operational

holECS - Operational

Isilon Storage Boston (Tier 1) - Operational

BosLFS02 (Tier 0) - Operational

Boston Tier 2 NFS (new) - Operational

CEPH Storage Boston (Tier 2) - Operational

Boston Specialty Storage - Operational

bosECS - Operational

Samba Cluster - Operational

Globus Data Transfer - Operational

Notice history

Mar 2026

Starfish dashboard unavailable
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    The Starfish dashboard is not responding. We are currently investigating this issue with the vendor.

FASRC monthly maintenance Monday March 2nd, 2026 9am-1pm
  • Completed
    March 02, 2026 at 6:00 PM
    Completed
    March 02, 2026 at 6:00 PM
    Maintenance has completed successfully
  • In progress
    March 02, 2026 at 2:00 PM
    In progress
    March 02, 2026 at 2:00 PM
    Maintenance is now in progress
  • Planned
    March 02, 2026 at 2:00 PM
    Planned
    March 02, 2026 at 2:00 PM

    Monthly maintenance will take place on Monday March 2nd, 2026. Our maintenance tasks should be completed between 9am-1pm.

    NOTICES:

    MAINTENANCE TASKS

    Cannon cluster will be paused during this maintenance?: YES
    FASSE cluster will be paused during this maintenance?: YES

    • Slurm scheduler update

      • Audience: All cluster users

      • Impact: Jobs will be paused during maintenance

    • OOD node reboots

      • Audience; All Open OnDemand users

      • Impact: OOD nodes will reboot during the maintenance window

    • Login node reboots

      • Audience: All login node users

      • Impact: Login nodes will reboot during the maintenance window

    • Netscratch retention purge

      • Audience: All users of Netscratch

      • Impact: Files older than 90 days will be removed. Please note that retention cleanup can and does run at any time, not just during the maintenance window.

    Thank you,
    FAS Research Computing
    https://docs.rc.fas.harvard.edu/
    https://www.rc.fas.harvard.edu/

Feb 2026

Tape outage
  • Monitoring
    Monitoring

    The tape library outage is further extended to Wednesday March 4th at 9am awaiting a hardware replacement part due today. Data can still be uploaded to lab collections via Globus, but be mindful of the 10 TB buffer file limit. The outage affects storage and recall from tape.

  • Identified
    Identified

    NESE Tape Service is still working with IBM technical support at restoring the inventory. The expected downtime is extended until Tuesday March 3rd, 9am.
    Apologies for the inconvenvenience.

  • Investigating
    Investigating

    NESE Tape service will be down or operating with degraded service (no store and recall) Friday from 12 Noon EST until as late as Monday, 2 March at 9 AM.

    SUMMARY OF ISSUE:

    NESE Tape service is currently not able to store or recall files to and from tape due to vendor firmware issues in the IBM TS4500 tape library. The issue is related to the library robotics and cartridge database and we do NOT expect any data loss from this issue.

    The issue is apparently due to an issue with the inventory database related to a recent firmware update. This database can be scrubbed and reconstructed by the library, which will scan the bar code labels on all the cartridges to rebuild the inventory. Association of files in Globus to tapes is handled separately from the tape library and is not affected by the firmware update.

Starfish dashboard is unavailable
  • Resolved
    Resolved

    This incident has been resolved. The Starfish dashboard is available.

  • Investigating
    Investigating

    The starfish dashboard is unavailable. We are currently investigating this issue with Starfish..

Starfish maintenance Feb 25, 2026 all day
  • Completed
    February 26, 2026 at 2:00 PM
    Completed
    February 26, 2026 at 2:00 PM
    Maintenance has completed successfully
  • In progress
    February 25, 2026 at 2:00 PM
    In progress
    February 25, 2026 at 2:00 PM
    Maintenance is now in progress
  • Planned
    February 25, 2026 at 2:00 PM
    Planned
    February 25, 2026 at 2:00 PM

    Starfish will be unavailable starting Wednesday, February 25th at 9AM until Thursday, February 26th at 9AM, for routine maintenance. The online dashboard will be inaccessible during this time.

Authentication outage
  • Resolved
    Resolved

    Openauth/radius is now operational. This update was created by an automated monitoring service.

  • Investigating
    Investigating

    Authentication issues with openauth/radius. This incident was created by an automated monitoring service.

NESE tape maintenance Feb 19th 2026
  • Completed
    February 19, 2026 at 10:00 PM
    Completed
    February 19, 2026 at 10:00 PM
    Maintenance has completed successfully
  • In progress
    February 19, 2026 at 1:00 PM
    In progress
    February 19, 2026 at 1:00 PM
    Maintenance is now in progress
  • Planned
    February 19, 2026 at 1:00 PM
    Planned
    February 19, 2026 at 1:00 PM

    From our partners at NESE. Details follow:

    We are installing four new tape frames, which will bring the tape system raw storage capacity to 253 petabytes.

    Service Affected: NESE Tape Service

    Maintenance Window: 8:00 AM - 5:00 PM (EST)

    • The tape service will be unavailable.

    • All upgrade activities are expected to be completed on the same day.

    NOTES:

    • Monitor the MGHPCC Slack #nese channel for status updates and announcements

    • Monitor https://nese.instatus.com/ for real-time updates on progress

    Subscribe to https://nese.instatus.com/subscribe/email for updates and announcements

Jan 2026

Coldfront down
  • Resolved
    Resolved

    Coldfront is operational. Thank you for your patience.

  • Investigating
    Investigating

    We are currently investigating an issues with Coldfront. No ETA.

holystore01 down
  • Resolved
    Resolved

    holystore01 is back up and usable.

    This incident has been resolved.

  • Investigating
    Investigating

    The filesystem holystore01 is experiencing a network failure and in a bad state.

    Some files on holystore01 may not be accessible while this is ongoing. We are working to restore access, and apologize for the inconvenience.

Grafana Cloud is down
  • Resolved
    Resolved
    is back up. This incident was automatically resolved by Instatus monitoring.
  • Investigating
    Investigating
    is down at the moment. This incident was automatically created by Instatus monitoring.
holystore01 is wedging. We are rebooting.
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    holystore01 is wedging. We are rebooting.

FASRC monthly maintenance Monday January 12th, 2026 9am-1pm
  • Completed
    January 12, 2026 at 6:00 PM
    Completed
    January 12, 2026 at 6:00 PM
    Maintenance has completed successfully
  • In progress
    January 12, 2026 at 2:00 PM
    In progress
    January 12, 2026 at 2:00 PM
    Maintenance is now in progress
  • Planned
    January 12, 2026 at 2:00 PM
    Planned
    January 12, 2026 at 2:00 PM

    Monthly maintenance will take place on January 12th, 2026. Our maintenance tasks should be completed between 9am-1pm.

    NOTICES:

    • Changes to SEAS partitions, please see tasks below.

    • Changes to job age priority weighting, please see tasks below.

    • Status Page: You can subscribe to our status to receive notifications of maintenance, incidents, and their resolution at https://status.rc.fas.harvard.edu/ (click Get Updates for options).

    • We'd love to hear success stories about your or your lab's use of FASRC. Submit your story here.

    MAINTENANCE TASKS

    Cannon cluster will be paused during this maintenance?: YES
    FASSE cluster will be paused during this maintenance?:YES

    • Slurm upgrade to 25.11.1

      • Audience: All cluster users (Cannon and FASSE)

      • Impact: Jobs will be paused during maintenance

    • In conjunction with SEAS we will modify seas_gpu and seas_compute time limits 

      • Audience: SEAS users

      • Impact:
        seas_gpu: will be set to 2 days maximum
        seas_compute: will be set to 3 days maximum

        Existing pending jobs longer than these limits will be set to 2 day and 3 day run times depending on partition.

    • Job Age Priority Weight Change

      • Audience: Cluster users

      • Impact: We will be adjusting the weight applied to the priority earned by jobs by virtue of their age. Currently job priority is made up of two factors, Fairshare and Job Age. The Job Age factor is currently set such that jobs gain priority over 3 days with a maximum priority equivalent to jobs with Fairshare of 0.5. This keeps low fairshare jobs from languishing at the bottom of the queue. With the current settings though, users with low fairshare can gain significant advantage over users with higher relative fairshare. To remedy this we will be adjusting the Job Age weight to cap out at an equivalent Fairshare of 0.1. This will still allow jobs with 0 fairshare to gain priority and thus not languish while letting fairshare govern a wider range of higher priority jobs.

    • Login node reboots

      • Audience; All login node users

      • Impact: Login nodes will reboot during the maintenance window

    • Open OnDemand (OOD) node reboots

      • Audienc:; All OOD users

      • Impact: OOD nodes will reboot during the maintenance window

    • Netscratch retention will run

      • Audience: All cluster netscratch users

      • Impact: Files older than 90 days will be removed. Please note that retention cleanup can and does run at any time, not just during the maintenance window.

    Thank you,
    FAS Research Computing
    https://docs.rc.fas.harvard.edu/
    https://www.rc.fas.harvard.edu/

Jan 2026 to Mar 2026

Next

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu