FAS Research Computing - License servers down – Incident details

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License servers down

Resolved
Partial outage 30 %
Started 4 days agoLasted about 1 hour

Affected

VDI/OpenOnDemand

Operational from 6:57 PM to 7:01 PM, Degraded performance from 7:01 PM to 7:46 PM

Cannon Open OnDemand/VDI

Operational from 6:57 PM to 7:01 PM, Degraded performance from 7:01 PM to 7:46 PM

FASSE Open OnDemand/VDI

Operational from 6:57 PM to 7:01 PM, Degraded performance from 7:01 PM to 7:46 PM

Software & Licensing

Partial outage from 6:57 PM to 7:46 PM

License Servers

Partial outage from 6:57 PM to 7:46 PM

Updates
  • Resolved
    Resolved

    The license server is responding normally again.

  • Update
    Update
    We are currently investigating this incident.
  • Investigating
    Investigating

    rclic is currently down. Software licenses may not be accessible, particularly for the following:

    • Matlab

    • Gurobi

    • Mathematica

    We are currently investigating this incident.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu