FAS Research Computing - История на известията

BosLFS02 (Tier 0) има сериозно прекъсване

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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Работи

SLURM Scheduler - Cannon - Работи

Cannon Compute Cluster (Holyoke) - Работи

Boston Compute Nodes - Работи

GPU nodes (Holyoke) - Работи

seas_compute - Работи

Работи

SLURM Scheduler - FASSE - Работи

FASSE Compute Cluster (Holyoke) - Работи

Работи

Kempner Cluster CPU - Работи

Kempner Cluster GPU - Работи

Работи

FASSE login nodes - Работи

Работи

Cannon Open OnDemand - Работи

FASSE Open OnDemand - Работи

Сериозно прекъсване

Netscratch (Global Scratch) - Работи

Home Directory Storage - Boston - Работи

Tape - (Tier 3) - Работи

Holylabs - Работи

Isilon Storage Holyoke (Tier 1) - Работи

Holystore01 (Tier 0) - Работи

HolyLFS04 (Tier 0) - Работи

HolyLFS05 (Tier 0) - Работи

HolyLFS06 (Tier 0) - Работи

Holyoke Tier 2 NFS - Работи

Holyoke Specialty Storage - Работи

holECS - Работи

Isilon Storage Boston (Tier 1) - Работи

BosLFS02 (Tier 0) - Сериозно прекъсване

Boston Tier 2 NFS - Работи

CEPH Storage Boston (Tier 2) - Работи

Boston Specialty Storage - Работи

bosECS - Работи

Samba Cluster - Работи

Globus Data Transfer - Работи

История на известията

Вижте текущия статус

яну 2025

Connection issues
Решен71 часа 16 минути
  • РешенUTC
    This incident has been resolved.
  • Разследва сеUTC

    We continue to experience a number of outages and connection issues in various systems. We are currently investigating this incident.

OOD down; VMs may disconnect
Решен44 минути
  • РешенUTC

    OpenOnDemand/OOD is now operational.

  • НаблюдавамеUTC

    OpenOnDemand/OOD (rcood/fasseood) is still experiencing issues. Not ETA.

    These other components should be functional again.

    Services

    • Citrix (rcapps, TMS)

    • Spinal

    • FIINE

    • IFX (portal, approvals, billing)

    • Software licenses

    VMS

    • MCZ

    • SSBC Central

    • Giza

    • Asgard

    • Peromyscus

    • Seismology

    • gbimaculatusgenome

    • harvard-neutrinos

    • Spasa

  • Разследва сеUTC

    Several VMs and some services are currently degraded or down. This includes:

    • Cannon OOD

    • Citrix

    • Spinal

    • FIINE

    • IFX

    • Some software license

    Group specific:

    • MCZ

    • SSBC Central

    • Giza

    • Asgard

    • Peromyscus

    • Seismology

    • gbimaculatusgenome

    • harvard-neutrinos

    • Spasa


    Continued network maintenance may result in VPN connections being dropped. We are working to rectify this and will continue to update.

Network issues affecting VPN, portal, ond potentially other services
РешенСериозно прекъсване2 часа 1 минута
  • РешенUTC
    The network issues have been resolved.
  • ИдентифициранUTC

    Most services restored. Some VPN connectivity or lag may still exist for some user.

    Networking expects to have this fully resolved very soon.

  • Разследва сеUTC

    We are currently investigating this issue.

    We've identified some are unable to connect to VPN.

    OOD/OpenOnDemand access is affected.

    Other symptoms are the FASRC websites, portal.rc.fas.harvard.edu and other internet-facing sites (coldfront, spinal, minilims, etc.) are not accessible


    SSH to/from nodes or login may be affected or laggy.

    Networking is investigating.

ЯНУ23
Portal is partially unavailable
РешенПоддръжка94 часа 8 минути
  • РешенUTC
    Portal is operating normally.
  • НаблюдавамеUTC

    Portal is online, but requires brief maintenance before approvers can use.

  • Разследва сеUTC

    portal.rc.fas.harvard.edu is unavailable. We are currently investigating this issue.

bosecs performance issues
РешенНамалена производителност96 часа 33 минути
  • РешенUTC
    Performance has remained stable over the weekend. Closing this issue.
  • Разследва сеUTC

    Bosecs is currently in a degraded state while Dell technicians are doing maintenance.

дек 2024

Cluster Partially Degraded
РешенНамалена производителност22 часа 18 минути
  • РешенUTC
    Jobs have cleared overnight and a fix for the high load appears to be working. We will monitor for any recurrence, but all appears well at this time.
  • Разследва сеUTC

    Low priority jobs are not getting scheduled despite being at the top of the queue. We are currently investigating this incident and have reached out to SchedMD regarding this.

    See https://support.schedmd.com/show_bug.cgi?id=21627 

ДЕК11
NESE tape maintenance Dec. 11, 2024
ЗавършенПоддръжка9 часа
  • Завършендекември 11, 2024 в 22:00UTC
    Maintenance has completed successfully
  • В ходдекември 11, 2024 в 13:00UTC
    Maintenance is now in progress
  • Планиранадекември 11, 2024 в 13:00UTC

    From Harvard University RC:

    NESE is scheduling a hardware repair for 12/11 to one of disk cache management servers for NESE Tape.

    The scheduled repair will not interrupt the Tape service, but you will likely experience performance degradation in interacting with the archive on 12/11 during the maintenance.

    This maintenance will not affect the NESE Disk service.

Slurm Scheduler high load
РешенНамалена производителност1 час 59 минути
  • РешенUTC
    The scheduler load has returned to normal. A root cause was identified and remediated.
  • ИдентифициранUTC
    The scheduler is experiencing a high load at the moment which may manifest as slowness, timeout or general instability for job scheduling. We are actively working to mitigate this.
ДЕК2
FASRC monthly maintenance - Monday December 2nd, 2024 7am-11am
ЗавършенПоддръжка4 часа
  • Завършендекември 02, 2024 в 16:00UTC
    Maintenance has completed successfully
  • Актуализациядекември 02, 2024 в 12:52UTC

    Due to an urgent network issue which requires a restart of some network hardware, all jobs will need to be paused.

    Interactive jobs and the ability to write to some storage may be interrupted.

  • В ходдекември 02, 2024 в 12:00UTC
    Maintenance is now in progress
  • Планиранадекември 02, 2024 в 12:00UTC

    FASRC monthly maintenance will occur Monday December 2nd, 2024 from 7am-11am

    IMPORTANT NOTICES

    • holyscratch01 will be set to read-only during this maintenance and will be decommissioned February 1, 2025. Please move any needed scratch data to netscratch and begin using it instead if you have not done so already. The global $SCRATCH variable will be changed to /n/netscratch

    • FASRC will be switching to the Harvard ServiceNow ticket system on Dec. 2nd. Our email addresses remain the same and no action is required on your part.
      Please do not re-open old/closed tickets after Dec. 2nd and instead create a new ticket.

    • Cannon cluster: serial_requeue and gpu_requeue will be set to allow MPI/multinode jobs. Such jobs need to be able to handle preemption/being requeued. 

    Training: Upcoming training from FASRC and other sources can be found on our Training Calendar. at https://www.rc.fas.harvard.edu/upcoming-training/

    Status Page: You can subscribe to our status to receive notifications of maintenance, incidents, and their resolution at https://status.rc.fas.harvard.edu/ (click Get Updates for options).

    Upcoming holidays: Thanksgiving Nov. 28th and 29th. Winter break Dec. 23rd through January 1st 

    MAINTENANCE TASKS
    Cannon cluster will be paused during this maintenance?: NO
    FASSE cluster will be paused during this maintenance?: NO

    • Set /n/holyscratch01 scratch filesystem to read-only

      • Audience: All cluster users

      • Impact: Please adoptthe new scratch filesystem /n/netscratch prior to Dec. 2nd. The $SCRATCH variable will move to /n/netscratch during this maintenance
        Data on holyscratch01 will still be readable, but not writable, and will be fully decommissioned on Feb. 1, 2025.

    • Switch ticketing system to ServiceNow. Our email addresses remain the same.

      • Audience: All FASRC users

      • Impact: All new tickets will go to Harvard'sServiceNow,our email remains the same. Existing tickets will get moved any time someone replies.

      • NOTE: From Dec. 2nd on, please do not re-open any old tickets. Create a new one instead by emailing rchelp@rc.fas.harvard.edu

    • Login node reboots

      • Audience: Anyone logged into a FASRC Cannon or FASSE login node

      • Impact: Login nodes will rebooted during this maintenance window

    • Scratch cleanup ( https://docs.rc.fas.harvard.edu/kb/policy-scratch/ )

      • Audience: Cluster users

      • Impact: Files older than 90 days will be removed. Please note that retention cleanup can and does run at any time, not just during the maintenance window.

    Thank you,
    FAS Research Computing
    https://docs.rc.fas.harvard.edu/
    https://www.rc.fas.harvard.edu/upcoming-training/

ное 2024

holyscratch01 degraded
РешенНамалена производителност1 час 11 минути
  • РешенUTC
    holyscratch01 is operational. These failing object stores will continue to cause issues. Please move your scratch data to /n/netscratch if you have not already. Holyscratch01 will be set READ-ONLY on Dec. 2nd. https://www.rc.fas.harvard.edu/blog/announcing-netscratch/
  • Разследва сеUTC

    OST2b has wedged again. We are in the process of troubleshooting this incident.

holylfs06 stability issues
РешенЧастично прекъсване1 час 6 минути
  • РешенUTC
    holylfs06 issues resolved.
  • ИдентифициранUTC
    We are working on an issue with holylfs06 Expect some instability or slowness.
Citrix (TMS/RCapps) down
РешенСериозно прекъсване1 час 58 минути
  • РешенUTC
    Citrix/RCapps is up and working again.
  • ИдентифициранUTC
    rcapps.rc.fas.harvard.edu Citrix is down. We are investigating.
Globus - Boston collection unavailable
Решен391 часа 9 минути
  • РешенUTC

    The transfer nodes for Boston globus are working again. We will follow up with the vendor for any additional information on root cause.

    Thanks you for your patience.

  • ИдентифициранUTC
    This issue has not yet been resolved. We have a ticket in with Globus and will update once we know more.
  • Разследва сеUTC
    The Boston collection appears unavailable in Globus. We are investigating.
Netscratch - some directories stalled/unavailable
РешенЧастично прекъсване25 часа 18 минути
  • РешенUTC
    Netscratch is working normally. The vendor has collected logs and is determining next steps for prevention.
  • ИдентифициранUTC

    We are seeing a recurrence of this issue. We are working to determine the cause and resolution.

  • РешенUTC
    The instability has been identified and resolved. Netscratch has returned to normal, full operaiton.
  • Разследва сеUTC
    We have reports that some directories in netscratch are unavailable or intermittent. We are working with Vast to determine the cause. This is a new filesystem which is under heavy load for cluster use as well as migration from holyscratch01. We appreciate your understanding of these teething pains and will update you as soon as we have more details or resolution.

Предишна

ное 2024 до яну 2025

Следващ

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu