FAS Research Computing - История уведомлений

BosLFS02 (Tier 0) испытывает серьезный сбой

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

The colors shown in the bars below were chosen to increase visibility for color-blind visitors.
For higher contrast, switch to light mode at the bottom of this page if the background is dark and colors are muted.
Работает

SLURM Scheduler - Cannon - Работает

Cannon Compute Cluster (Holyoke) - Работает

Boston Compute Nodes - Работает

GPU nodes (Holyoke) - Работает

seas_compute - Работает

Работает

SLURM Scheduler - FASSE - Работает

FASSE Compute Cluster (Holyoke) - Работает

Работает

Kempner Cluster CPU - Работает

Kempner Cluster GPU - Работает

Работает

FASSE login nodes - Работает

Работает

Cannon Open OnDemand - Работает

FASSE Open OnDemand - Работает

Полная недоступность

Netscratch (Global Scratch) - Работает

Home Directory Storage - Boston - Работает

Tape - (Tier 3) - Работает

Holylabs - Работает

Isilon Storage Holyoke (Tier 1) - Работает

Holystore01 (Tier 0) - Работает

HolyLFS04 (Tier 0) - Работает

HolyLFS05 (Tier 0) - Работает

HolyLFS06 (Tier 0) - Работает

Holyoke Tier 2 NFS - Работает

Holyoke Specialty Storage - Работает

holECS - Работает

Isilon Storage Boston (Tier 1) - Работает

BosLFS02 (Tier 0) - Полная недоступность

Boston Tier 2 NFS - Работает

CEPH Storage Boston (Tier 2) - Работает

Boston Specialty Storage - Работает

bosECS - Работает

Samba Cluster - Работает

Globus Data Transfer - Работает

История уведомлений

Посмотреть текущий статус

янв. 2025

Connection issues
Решено71 час 16 минут
  • РешеноUTC
    This incident has been resolved.
  • ИзучаетсяUTC

    We continue to experience a number of outages and connection issues in various systems. We are currently investigating this incident.

OOD down; VMs may disconnect
Решено44 минуты
  • РешеноUTC

    OpenOnDemand/OOD is now operational.

  • МониторингUTC

    OpenOnDemand/OOD (rcood/fasseood) is still experiencing issues. Not ETA.

    These other components should be functional again.

    Services

    • Citrix (rcapps, TMS)

    • Spinal

    • FIINE

    • IFX (portal, approvals, billing)

    • Software licenses

    VMS

    • MCZ

    • SSBC Central

    • Giza

    • Asgard

    • Peromyscus

    • Seismology

    • gbimaculatusgenome

    • harvard-neutrinos

    • Spasa

  • ИзучаетсяUTC

    Several VMs and some services are currently degraded or down. This includes:

    • Cannon OOD

    • Citrix

    • Spinal

    • FIINE

    • IFX

    • Some software license

    Group specific:

    • MCZ

    • SSBC Central

    • Giza

    • Asgard

    • Peromyscus

    • Seismology

    • gbimaculatusgenome

    • harvard-neutrinos

    • Spasa


    Continued network maintenance may result in VPN connections being dropped. We are working to rectify this and will continue to update.

Network issues affecting VPN, portal, ond potentially other services
РешеноПолная недоступность2 часа 1 минута
  • РешеноUTC
    The network issues have been resolved.
  • ОпределеноUTC

    Most services restored. Some VPN connectivity or lag may still exist for some user.

    Networking expects to have this fully resolved very soon.

  • ИзучаетсяUTC

    We are currently investigating this issue.

    We've identified some are unable to connect to VPN.

    OOD/OpenOnDemand access is affected.

    Other symptoms are the FASRC websites, portal.rc.fas.harvard.edu and other internet-facing sites (coldfront, spinal, minilims, etc.) are not accessible


    SSH to/from nodes or login may be affected or laggy.

    Networking is investigating.

ЯНВ23
Portal is partially unavailable
РешеноТехническое обслуживание94 часа 8 минут
  • РешеноUTC
    Portal is operating normally.
  • МониторингUTC

    Portal is online, but requires brief maintenance before approvers can use.

  • ИзучаетсяUTC

    portal.rc.fas.harvard.edu is unavailable. We are currently investigating this issue.

bosecs performance issues
РешеноПроизводительность снижена96 часов 33 минуты
  • РешеноUTC
    Performance has remained stable over the weekend. Closing this issue.
  • ИзучаетсяUTC

    Bosecs is currently in a degraded state while Dell technicians are doing maintenance.

дек. 2024

Cluster Partially Degraded
РешеноПроизводительность снижена22 часа 18 минут
  • РешеноUTC
    Jobs have cleared overnight and a fix for the high load appears to be working. We will monitor for any recurrence, but all appears well at this time.
  • ИзучаетсяUTC

    Low priority jobs are not getting scheduled despite being at the top of the queue. We are currently investigating this incident and have reached out to SchedMD regarding this.

    See https://support.schedmd.com/show_bug.cgi?id=21627 

ДЕК11
NESE tape maintenance Dec. 11, 2024
ЗавершеноТехническое обслуживание9 часов
  • Завершенодекабря 11, 2024 в 22:00UTC
    Maintenance has completed successfully
  • В ходе выполнениядекабря 11, 2024 в 13:00UTC
    Maintenance is now in progress
  • Запланированодекабря 11, 2024 в 13:00UTC

    From Harvard University RC:

    NESE is scheduling a hardware repair for 12/11 to one of disk cache management servers for NESE Tape.

    The scheduled repair will not interrupt the Tape service, but you will likely experience performance degradation in interacting with the archive on 12/11 during the maintenance.

    This maintenance will not affect the NESE Disk service.

Slurm Scheduler high load
РешеноПроизводительность снижена1 час 59 минут
  • РешеноUTC
    The scheduler load has returned to normal. A root cause was identified and remediated.
  • ОпределеноUTC
    The scheduler is experiencing a high load at the moment which may manifest as slowness, timeout or general instability for job scheduling. We are actively working to mitigate this.
ДЕК2
FASRC monthly maintenance - Monday December 2nd, 2024 7am-11am
ЗавершеноТехническое обслуживание4 часа
  • Завершенодекабря 02, 2024 в 16:00UTC
    Maintenance has completed successfully
  • Обновлениедекабря 02, 2024 в 12:52UTC

    Due to an urgent network issue which requires a restart of some network hardware, all jobs will need to be paused.

    Interactive jobs and the ability to write to some storage may be interrupted.

  • В ходе выполнениядекабря 02, 2024 в 12:00UTC
    Maintenance is now in progress
  • Запланированодекабря 02, 2024 в 12:00UTC

    FASRC monthly maintenance will occur Monday December 2nd, 2024 from 7am-11am

    IMPORTANT NOTICES

    • holyscratch01 will be set to read-only during this maintenance and will be decommissioned February 1, 2025. Please move any needed scratch data to netscratch and begin using it instead if you have not done so already. The global $SCRATCH variable will be changed to /n/netscratch

    • FASRC will be switching to the Harvard ServiceNow ticket system on Dec. 2nd. Our email addresses remain the same and no action is required on your part.
      Please do not re-open old/closed tickets after Dec. 2nd and instead create a new ticket.

    • Cannon cluster: serial_requeue and gpu_requeue will be set to allow MPI/multinode jobs. Such jobs need to be able to handle preemption/being requeued. 

    Training: Upcoming training from FASRC and other sources can be found on our Training Calendar. at https://www.rc.fas.harvard.edu/upcoming-training/

    Status Page: You can subscribe to our status to receive notifications of maintenance, incidents, and their resolution at https://status.rc.fas.harvard.edu/ (click Get Updates for options).

    Upcoming holidays: Thanksgiving Nov. 28th and 29th. Winter break Dec. 23rd through January 1st 

    MAINTENANCE TASKS
    Cannon cluster will be paused during this maintenance?: NO
    FASSE cluster will be paused during this maintenance?: NO

    • Set /n/holyscratch01 scratch filesystem to read-only

      • Audience: All cluster users

      • Impact: Please adoptthe new scratch filesystem /n/netscratch prior to Dec. 2nd. The $SCRATCH variable will move to /n/netscratch during this maintenance
        Data on holyscratch01 will still be readable, but not writable, and will be fully decommissioned on Feb. 1, 2025.

    • Switch ticketing system to ServiceNow. Our email addresses remain the same.

      • Audience: All FASRC users

      • Impact: All new tickets will go to Harvard'sServiceNow,our email remains the same. Existing tickets will get moved any time someone replies.

      • NOTE: From Dec. 2nd on, please do not re-open any old tickets. Create a new one instead by emailing rchelp@rc.fas.harvard.edu

    • Login node reboots

      • Audience: Anyone logged into a FASRC Cannon or FASSE login node

      • Impact: Login nodes will rebooted during this maintenance window

    • Scratch cleanup ( https://docs.rc.fas.harvard.edu/kb/policy-scratch/ )

      • Audience: Cluster users

      • Impact: Files older than 90 days will be removed. Please note that retention cleanup can and does run at any time, not just during the maintenance window.

    Thank you,
    FAS Research Computing
    https://docs.rc.fas.harvard.edu/
    https://www.rc.fas.harvard.edu/upcoming-training/

нояб. 2024

holyscratch01 degraded
РешеноПроизводительность снижена1 час 11 минут
  • РешеноUTC
    holyscratch01 is operational. These failing object stores will continue to cause issues. Please move your scratch data to /n/netscratch if you have not already. Holyscratch01 will be set READ-ONLY on Dec. 2nd. https://www.rc.fas.harvard.edu/blog/announcing-netscratch/
  • ИзучаетсяUTC

    OST2b has wedged again. We are in the process of troubleshooting this incident.

holylfs06 stability issues
РешеноЧастичная недоступность1 час 6 минут
  • РешеноUTC
    holylfs06 issues resolved.
  • ОпределеноUTC
    We are working on an issue with holylfs06 Expect some instability or slowness.
Citrix (TMS/RCapps) down
РешеноПолная недоступность1 час 58 минут
  • РешеноUTC
    Citrix/RCapps is up and working again.
  • ОпределеноUTC
    rcapps.rc.fas.harvard.edu Citrix is down. We are investigating.
Globus - Boston collection unavailable
Решено391 час 9 минут
  • РешеноUTC

    The transfer nodes for Boston globus are working again. We will follow up with the vendor for any additional information on root cause.

    Thanks you for your patience.

  • ОпределеноUTC
    This issue has not yet been resolved. We have a ticket in with Globus and will update once we know more.
  • ИзучаетсяUTC
    The Boston collection appears unavailable in Globus. We are investigating.
Netscratch - some directories stalled/unavailable
РешеноЧастичная недоступность25 часов 18 минут
  • РешеноUTC
    Netscratch is working normally. The vendor has collected logs and is determining next steps for prevention.
  • ОпределеноUTC

    We are seeing a recurrence of this issue. We are working to determine the cause and resolution.

  • РешеноUTC
    The instability has been identified and resolved. Netscratch has returned to normal, full operaiton.
  • ИзучаетсяUTC
    We have reports that some directories in netscratch are unavailable or intermittent. We are working with Vast to determine the cause. This is a new filesystem which is under heavy load for cluster use as well as migration from holyscratch01. We appreciate your understanding of these teething pains and will update you as soon as we have more details or resolution.

Назад

нояб. 2024 до янв. 2025

Следующая

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu