FAS Research Computing - Histórico de avisos

Sistema em manutenção

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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Manutenção

SLURM Scheduler - Cannon - Manutenção

Cannon Compute Cluster (Holyoke) - Manutenção

Boston Compute Nodes - Manutenção

GPU nodes (Holyoke) - Manutenção

seas_compute - Manutenção

Manutenção

SLURM Scheduler - FASSE - Manutenção

FASSE Compute Cluster (Holyoke) - Manutenção

Manutenção

Kempner Cluster CPU - Manutenção

Kempner Cluster GPU - Manutenção

Manutenção

FASSE login nodes - Manutenção

Manutenção

Cannon Open OnDemand - Manutenção

FASSE Open OnDemand - Manutenção

Operacional

Netscratch (Global Scratch) - Operacional

Home Directory Storage - Boston - Operacional

Tape - (Tier 3) - Operacional

Holylabs - Operacional

Isilon Storage Holyoke (Tier 1) - Operacional

Holystore01 (Tier 0) - Operacional

HolyLFS04 (Tier 0) - Operacional

HolyLFS05 (Tier 0) - Operacional

HolyLFS06 (Tier 0) - Operacional

Holyoke Tier 2 NFS (new) - Operacional

Holyoke Specialty Storage - Operacional

holECS - Operacional

Isilon Storage Boston (Tier 1) - Operacional

BosLFS02 (Tier 0) - Operacional

Boston Tier 2 NFS (new) - Operacional

CEPH Storage Boston (Tier 2) - Operacional

Boston Specialty Storage - Operacional

bosECS - Operacional

Samba Cluster - Operacional

Globus Data Transfer - Operacional

Histórico de avisos

mai 2026

Cannon cluster down
  • Resolvido
    UTC
    Resolvido

    Slurm crashed on 4:30p on Friday due to a user running a large sacct query against the Slurm database. This caused the database host to run out of memory and crash the scheduler. To prevent this from reoccurring we are reducing the time range that users are permitted to query at one time to 7 days. Thus if you need to cover a month you would need to query in four 7 day increments.

    We do ask users to be judicious in their querying of the Slurm. Only ask for those fields that you require. Please also ensure any AI agents you have running limit their queries appropriately.

  • Identificado
    UTC
    Identificado

    To temporarily stabilize the situation, we have reduced the maximum query time for sacct and other Slurm commands to be 1 day. We have filed a ticket with SchedMD to further analyze the issue.

    The cluster is back up and the scheduler is accepting new jobs.

    We will continue to monitor for emergencies over the weekend, and resume in-depth troubleshooting on Monday.

  • Investigando
    UTC
    Investigando

    The Slurm scheduler is experiencing an error which is impacting jobs. The Cannon cluster will be inaccessible while we troubleshoot.

    We are currently investigating this incident.

Account approvals down
  • Resolvido
    UTC
    Resolvido

    This incident has been resolved. Login is again available for approvals/onboarding.

  • Investigando
    UTC
    Investigando

    Account approvals through Portal are not available at this time.

    We are currently investigating this incident.

FASRC VPN (Cambridge) is back up
  • Resolvido
    UTC
    Resolvido
    FASRC VPN (Cambridge) is back up. This incident was automatically resolved by Instatus monitoring.
  • Investigando
    UTC
    Investigando
    FASRC VPN (Cambridge) is down at the moment. This incident was automatically created by Instatus monitoring.
FASRC VPN (Cambridge) is back up
  • Resolvido
    UTC
    Resolvido
    FASRC VPN (Cambridge) is back up. This incident was automatically resolved by Instatus monitoring.
  • Investigando
    UTC
    Investigando
    FASRC VPN (Cambridge) is down at the moment. This incident was automatically created by Instatus monitoring.
FASRC VPN (Cambridge) is back up
  • Resolvido
    UTC
    Resolvido
    FASRC VPN (Cambridge) is back up. This incident was automatically resolved by Instatus monitoring.
  • Investigando
    UTC
    Investigando
    FASRC VPN (Cambridge) is down at the moment. This incident was automatically created by Instatus monitoring.

abr 2026

OpenOnDemand maintenance
  • Concluído
    abril 30, 2026 em 14:00UTC
    Concluído
    abril 30, 2026 em 14:00UTC
    Maintenance has completed successfully
  • Em curso
    abril 30, 2026 em 12:00UTC
    Em curso
    abril 30, 2026 em 12:00UTC
    Maintenance is now in progress
  • Ainda não iniciou
    abril 30, 2026 em 12:00UTC
    Ainda não iniciou
    abril 30, 2026 em 12:00UTC

    At 8am on Thursday April 30th we will be upgrading from Open OnDemand version 4.0.7 to 4.1.4 on both the Cannon and FASSE clusters.

    This is not expected to impact running jobs.

    This upgrade adds the Jobs->Project Manager menu item and fixes an issue that affected access to the Clusters->Shell Access menu item when using Firefox.

login.rc.fas.harvard.edu is responding normally
  • Resolvido
    UTC
    Resolvido
    \[login.rc.fas.harvard.edu\](http://login.rc.fas.harvard.edu) is responding normally. This incident was automatically resolved.
  • Investigando
    UTC
    Investigando
    login.rc.fas.harvard.edu is not responding normally. This incident was automatically created.
Login and OOD node access restricted due to serious security issue - No ETA
  • Resolvido
    UTC
    Resolvido

    The cluster has been rebooted and all nodes, including login and OOD, have been patched.

    The scheduler is re-opened and jobs which were preempted/requeued have priority for re-scheduling.

    Some non-standard, lab-owned nodes may still require patching. The owners of these machines may be contacted about this.

    Thank you for your patience. This is a global issue and is being addressed at centers everywhere.

  • Atualizar
    UTC
    Atualizar

    To mitigate this exploit we will need to restart -all nodes- on the cluster.

    This will begin at 1PM and run until all nodes have restarted (no ETA).

    This will mean any un-finished jobs will be terminated. There is no way to avoid this.

    We will then be validating the fix before re-opening the login. OOD nodes, and scheduler.

    Next steps and updates will be posted here.

  • Atualizar
    UTC
    Atualizar

    We are developing a plan of attack to mitigate this exploit. Please know that this is a very serious issue and so we are treating it as such. Thank you for your understanding.

    We are currently awaiting further information from the Redhat/Fedora/Rocky community but building a plan in the meantime with the information we have. More details to follow as we can share them.

    If you need to access storage (except scratch and home directories), Globus is still online and available. But again, login nodes and OOD are not available.

  • Identificado
    UTC
    Identificado

    Due to a serious in-the-wild exploit which can compromise Fedora-based Linux distributions including Rocky, which is used on the cluster, we need to restrict access. All login and OOD nodes are shut down until a fix can be put in place. Jobs running on the cluster will continue running.

    No ETA, There is not fix at this time. We will update our status page in the morning once we have more information or a fix to roll out.

    This is a serious exploit and we do not take this measure lightly. Please follow this status page for updates and eventual resolution.

holylfs06 down
  • Resolvido
    UTC
    Resolvido

    Holylfs06 is accessible again.

    This incident has been resolved.

  • Identificado
    UTC
    Identificado
    Holylfs06 storage is down. We are investigating. More details as they are known.
Website security maintenance (www.rc and docs.rc) 4-28-26 1pm
  • Concluído
    abril 28, 2026 em 17:16UTC
    Concluído
    abril 28, 2026 em 17:16UTC

    Website maintenance has completed successfully.

  • Em curso
    abril 28, 2026 em 17:00UTC
    Em curso
    abril 28, 2026 em 17:00UTC
    Maintenance is now in progress
  • Ainda não iniciou
    abril 28, 2026 em 17:00UTC
    Ainda não iniciou
    abril 28, 2026 em 17:00UTC

    Security updates are required for www.rc.fas.harvard.edu and docs.rc.fas.harvard.edu
    This work will take place today between 1pm and 2pm
    Both sites will be down for very short periods during the updates.

mar 2026

Scheduler is degraded
  • Resolvido
    UTC
    Resolvido

    This incident has been resolved. The scheduler is running normally.

  • Investigando
    UTC
    Investigando

    The scheduler is in a degraded state due to thrashing
    We are actively working to resolve this problem.

two-factor.rc.fas.harvard.edu (openauth) error
  • Resolvido
    UTC
    Resolvido

    This incident has been resolved. two-factor.rc.fas.harvard.edu is working normally again.

  • Investigando
    UTC
    Investigando

    We are currently investigating this incident. Requesting a new token or re-requesting your token from two-factor is not currently working.

The web front end to two-factor.rc.fas.harvard.edu is currently not allowing logins, generating new tokens is currently unavailable
  • Resolvido
    UTC
    Resolvido
    This incident has been resolved.
  • Investigando
    UTC
    Investigando
    We are currently investigating this incident.
Network issues - Cluster degraded
  • Resolvido
    UTC
    Resolvido

    This incident has been resolved by draining and rebooting any nodes with stuck mounts.

  • Monitoramento
    UTC
    Monitoramento

    Mounts to Holyoke Isilon (specifically /n/sw) are broken on numerous nodes across the cluster. We have a check rolling out to find these nodes so we can remediate them individually. Until remediated the cluster will be in a degraded state. Running jobs may randomly die or fail as they hit nodes that have stale mounts.

    It will be risky to run jobs for the next hour and then, after that point, the cluster will have a large number of nodes closed waiting for them to drain so we can reboot them and fix the mounts.

    At this time we are unaware of any holy-isilon problems other than the effect this had on cluster nodes/running jobs. We will update should we identify any data storage concerns.

  • Identificado
    UTC
    Identificado

    Mounts to Holyoke Isilon (specifically /n/sw) are broken on numerous nodes across the cluster. We have a check rolling out to find these nodes so we can remediate them individually. Until remediated the cluster will be in a degraded state. Running jobs may randomly die or fail as they hit nodes that have stale mounts.

    It will be risky to run jobs for the next hour and then, after that point, the cluster will have a large number of nodes closed waiting for them to drain so we can reboot them and fix the mounts.

  • Investigando
    UTC
    Investigando

    A network issue affecting storage critical to the cluster is It's causing instability. The cluster is currently in a degraded state as a result. We are looking into the problem. Updates to follow..

ColdFront is down.
  • Resolvido
    UTC
    Resolvido

    Cold front is back up. Thank you for your patience.

  • Identificado
    UTC
    Identificado

    ColdFront is down. We are working to bring it back up. The instance got replaced last night, but it had trouble configuring itself on the way up again.

mar 2026 para mai 2026

Próximo

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu