FAS Research Computing - Historia powiadomień

Doświadczanie częściowo obniżonej wydajności

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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Obniżona wydajność

SLURM Scheduler - Cannon - Obniżona wydajność

Cannon Compute Cluster (Holyoke) - Obniżona wydajność

Boston Compute Nodes - Obniżona wydajność

GPU nodes (Holyoke) - Obniżona wydajność

seas_compute - Obniżona wydajność

Poprawne działanie

SLURM Scheduler - FASSE - Poprawne działanie

FASSE Compute Cluster (Holyoke) - Poprawne działanie

Poprawne działanie

Kempner Cluster CPU - Poprawne działanie

Kempner Cluster GPU - Poprawne działanie

Poprawne działanie

FASSE login nodes - Poprawne działanie

Poprawne działanie

Cannon Open OnDemand/VDI - Poprawne działanie

FASSE Open OnDemand/VDI - Poprawne działanie

Poprawne działanie

Netscratch (Global Scratch) - Poprawne działanie

Home Directory Storage - Boston - Poprawne działanie

Tape - (Tier 3) - Poprawne działanie

Holylabs - Poprawne działanie

Isilon Storage Holyoke (Tier 1) - Poprawne działanie

Holystore01 (Tier 0) - Poprawne działanie

HolyLFS04 (Tier 0) - Poprawne działanie

HolyLFS05 (Tier 0) - Poprawne działanie

HolyLFS06 (Tier 0) - Poprawne działanie

Holyoke Tier 2 NFS (new) - Poprawne działanie

Holyoke Specialty Storage - Poprawne działanie

holECS - Poprawne działanie

Isilon Storage Boston (Tier 1) - Poprawne działanie

BosLFS02 (Tier 0) - Poprawne działanie

Boston Tier 2 NFS (new) - Poprawne działanie

CEPH Storage Boston (Tier 2) - Poprawne działanie

Boston Specialty Storage - Poprawne działanie

bosECS - Poprawne działanie

Samba Cluster - Poprawne działanie

Globus Data Transfer - Poprawne działanie

Historia powiadomień

cze 2026

Cluster CVMFS issue causing node closure
  • Monitorowanie
    Monitorowanie

    We have rolled out a fix and are currently monitoring the result.

    Any nodes still in Kill Task Fail will need to fully drain of running jobs first before being reopened to ensure there are no orphaned processes.

    PLEASE NOTE: This will take quite some time to fully resolve as jobs are still running on these nodes. But the nodes cannot accept new jobs until cleared.

    Currently # of potentially impacted nodes: 523 (number will update periodically)

  • Analiza
    Analiza

    We are currently investigating this incident. Due to a CVMFS mount issue, some nodes are being closed and labelled as "Kill task fail"
    WIP

holylfs06 degraded
  • Rozwiązany
    Rozwiązany
    This incident has been resolved.
  • Analiza
    Analiza
    holylfs06 storage may be slow or unresponsive. We are investigating this issue.
2026 MGHPCC power downtime June 15-18, 2026
  • Zakończono
    czerwca 18, 2026 o 21:15
    Zakończono
    czerwca 18, 2026 o 21:15

    The yearly power downtime at our Holyoke data center, MGHPCC, has completed.

    The clusters and storage are back online and login nodes and OOD nodes are now available.

    If you have an issue/need help, please send a ticket to rchelp@rc.fas.harvard.edu with details.

    IMPORTANT NOTE: Tomorrow, June 19th is a university holiday. FASRC staff will return Monday to address any lingering issues and any new tickets.

  • Aktualizacja
    czerwca 18, 2026 o 20:45
    Aktualizacja
    czerwca 18, 2026 o 20:45

    Power-up is nearly complete, but a delay earlier in the day has us slightly behind.

    New ETA is 6PM.

  • Aktualizacja
    czerwca 18, 2026 o 12:16
    Aktualizacja
    czerwca 18, 2026 o 12:16

    MGHPCC has completed their maintenance and restored power to the facility.

    FASRC will now begin the power-up process. Please be aware that this takes several hours.

    We will update this status once complete.

    NOTE: A reminder that tomorrow (Friday) is a university holiday.

  • W trakcie
    czerwca 15, 2026 o 13:00
    W trakcie
    czerwca 15, 2026 o 13:00
    Maintenance is now in progress
  • Planowane
    czerwca 15, 2026 o 13:00
    Planowane
    czerwca 15, 2026 o 13:00

    The yearly power downtime at our Holyoke data center, MGHPCC, has been scheduled by the facility. This year's power downtime will take place on Tuesday June  15th - 18th, 2025.  There will be no June monthly maintenance as a result.

    Since the facility will be powered down for two days this year, we will not be performing the usual maintenance tasks. 
    That said, networking and other key infrastructure will be doing maintenance.

    IMPORTANT NOTE: FASRC storage at both Holyoke and Boston will be affected and should not be expected to be available throughout the downtime. Please plan ahead accordingly.

    • Monday June 15th -  Power-down begins at 9AM

    • Tuesday June 16th - Power out at MGHPCC

    • Wednesday June 17th - Power out at MGHPCC

    • Thursday June 18th - Expected return to full service by 5PM

    • Friday June 19th - Please note that June 19th is a university holiday

     

    Monday June 15th -  Power-down begins at 9AM Tuesday June 16th - Power out at MGHPCC Wednesday June 17th - Power out at MGHPCC Thursday June 18th - Expected return to full service by 5PM

    For more detailed information and follow-up, please see:
    https://www.rc.fas.harvard.edu/mghpcc-yearly-shutdown or this Status Page

holylfs06 degraded
  • Rozwiązany
    Rozwiązany
    This incident has been resolved.
  • Analiza
    Analiza

    Holylfs06 storage may be slow or unresponsive

    We are currently investigating this incident.

Portal unavailable
  • Rozwiązany
    Rozwiązany

    The Portal website should be accessible for all now.

    This incident has been resolved.

  • Analiza
    Analiza

    There is an SSL issue with the Portal which will cause an error for anyone attempting to connect.

    Investigating.

maj 2026

Cannon cluster down
  • Rozwiązany
    Rozwiązany

    Slurm crashed on 4:30p on Friday due to a user running a large sacct query against the Slurm database. This caused the database host to run out of memory and crash the scheduler. To prevent this from reoccurring we are reducing the time range that users are permitted to query at one time to 7 days. Thus if you need to cover a month you would need to query in four 7 day increments.

    We do ask users to be judicious in their querying of the Slurm. Only ask for those fields that you require. Please also ensure any AI agents you have running limit their queries appropriately.

  • Zidentyfikowany
    Zidentyfikowany

    To temporarily stabilize the situation, we have reduced the maximum query time for sacct and other Slurm commands to be 1 day. We have filed a ticket with SchedMD to further analyze the issue.

    The cluster is back up and the scheduler is accepting new jobs.

    We will continue to monitor for emergencies over the weekend, and resume in-depth troubleshooting on Monday.

  • Analiza
    Analiza

    The Slurm scheduler is experiencing an error which is impacting jobs. The Cannon cluster will be inaccessible while we troubleshoot.

    We are currently investigating this incident.

Account approvals down
  • Rozwiązany
    Rozwiązany

    This incident has been resolved. Login is again available for approvals/onboarding.

  • Analiza
    Analiza

    Account approvals through Portal are not available at this time.

    We are currently investigating this incident.

FASRC VPN (Cambridge) is back up
  • Rozwiązany
    Rozwiązany
    FASRC VPN (Cambridge) is back up. This incident was automatically resolved by Instatus monitoring.
  • Analiza
    Analiza
    FASRC VPN (Cambridge) is down at the moment. This incident was automatically created by Instatus monitoring.
FASRC VPN (Cambridge) is back up
  • Rozwiązany
    Rozwiązany
    FASRC VPN (Cambridge) is back up. This incident was automatically resolved by Instatus monitoring.
  • Analiza
    Analiza
    FASRC VPN (Cambridge) is down at the moment. This incident was automatically created by Instatus monitoring.
FASRC VPN (Cambridge) is back up
  • Rozwiązany
    Rozwiązany
    FASRC VPN (Cambridge) is back up. This incident was automatically resolved by Instatus monitoring.
  • Analiza
    Analiza
    FASRC VPN (Cambridge) is down at the moment. This incident was automatically created by Instatus monitoring.

kwi 2026

OpenOnDemand maintenance
  • Zakończono
    kwietnia 30, 2026 o 14:00
    Zakończono
    kwietnia 30, 2026 o 14:00
    Maintenance has completed successfully
  • W trakcie
    kwietnia 30, 2026 o 12:00
    W trakcie
    kwietnia 30, 2026 o 12:00
    Maintenance is now in progress
  • Planowane
    kwietnia 30, 2026 o 12:00
    Planowane
    kwietnia 30, 2026 o 12:00

    At 8am on Thursday April 30th we will be upgrading from Open OnDemand version 4.0.7 to 4.1.4 on both the Cannon and FASSE clusters.

    This is not expected to impact running jobs.

    This upgrade adds the Jobs->Project Manager menu item and fixes an issue that affected access to the Clusters->Shell Access menu item when using Firefox.

login.rc.fas.harvard.edu is responding normally
  • Rozwiązany
    Rozwiązany
    \[login.rc.fas.harvard.edu\](http://login.rc.fas.harvard.edu) is responding normally. This incident was automatically resolved.
  • Analiza
    Analiza
    login.rc.fas.harvard.edu is not responding normally. This incident was automatically created.
Login and OOD node access restricted due to serious security issue - No ETA
  • Rozwiązany
    Rozwiązany

    The cluster has been rebooted and all nodes, including login and OOD, have been patched.

    The scheduler is re-opened and jobs which were preempted/requeued have priority for re-scheduling.

    Some non-standard, lab-owned nodes may still require patching. The owners of these machines may be contacted about this.

    Thank you for your patience. This is a global issue and is being addressed at centers everywhere.

  • Aktualizacja
    Aktualizacja

    To mitigate this exploit we will need to restart -all nodes- on the cluster.

    This will begin at 1PM and run until all nodes have restarted (no ETA).

    This will mean any un-finished jobs will be terminated. There is no way to avoid this.

    We will then be validating the fix before re-opening the login. OOD nodes, and scheduler.

    Next steps and updates will be posted here.

  • Aktualizacja
    Aktualizacja

    We are developing a plan of attack to mitigate this exploit. Please know that this is a very serious issue and so we are treating it as such. Thank you for your understanding.

    We are currently awaiting further information from the Redhat/Fedora/Rocky community but building a plan in the meantime with the information we have. More details to follow as we can share them.

    If you need to access storage (except scratch and home directories), Globus is still online and available. But again, login nodes and OOD are not available.

  • Zidentyfikowany
    Zidentyfikowany

    Due to a serious in-the-wild exploit which can compromise Fedora-based Linux distributions including Rocky, which is used on the cluster, we need to restrict access. All login and OOD nodes are shut down until a fix can be put in place. Jobs running on the cluster will continue running.

    No ETA, There is not fix at this time. We will update our status page in the morning once we have more information or a fix to roll out.

    This is a serious exploit and we do not take this measure lightly. Please follow this status page for updates and eventual resolution.

holylfs06 down
  • Rozwiązany
    Rozwiązany

    Holylfs06 is accessible again.

    This incident has been resolved.

  • Zidentyfikowany
    Zidentyfikowany
    Holylfs06 storage is down. We are investigating. More details as they are known.
Website security maintenance (www.rc and docs.rc) 4-28-26 1pm
  • Zakończono
    kwietnia 28, 2026 o 17:16
    Zakończono
    kwietnia 28, 2026 o 17:16

    Website maintenance has completed successfully.

  • W trakcie
    kwietnia 28, 2026 o 17:00
    W trakcie
    kwietnia 28, 2026 o 17:00
    Maintenance is now in progress
  • Planowane
    kwietnia 28, 2026 o 17:00
    Planowane
    kwietnia 28, 2026 o 17:00

    Security updates are required for www.rc.fas.harvard.edu and docs.rc.fas.harvard.edu
    This work will take place today between 1pm and 2pm
    Both sites will be down for very short periods during the updates.

kwi 2026 do cze 2026

Następny

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu