FAS Research Computing - Historique des avis

BosLFS02 (Tier 0) connaît une panne majeure

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

The colors shown in the bars below were chosen to increase visibility for color-blind visitors.
For higher contrast, switch to light mode at the bottom of this page if the background is dark and colors are muted.
Opérationnel

SLURM Scheduler - Cannon - Opérationnel

Cannon Compute Cluster (Holyoke) - Opérationnel

Boston Compute Nodes - Opérationnel

GPU nodes (Holyoke) - Opérationnel

seas_compute - Opérationnel

Opérationnel

SLURM Scheduler - FASSE - Opérationnel

FASSE Compute Cluster (Holyoke) - Opérationnel

Opérationnel

Kempner Cluster CPU - Opérationnel

Kempner Cluster GPU - Opérationnel

Opérationnel

FASSE login nodes - Opérationnel

Opérationnel

Cannon Open OnDemand - Opérationnel

FASSE Open OnDemand - Opérationnel

Panne majeure

Netscratch (Global Scratch) - Opérationnel

Home Directory Storage - Boston - Opérationnel

Tape - (Tier 3) - Opérationnel

Holylabs - Opérationnel

Isilon Storage Holyoke (Tier 1) - Opérationnel

Holystore01 (Tier 0) - Opérationnel

HolyLFS04 (Tier 0) - Opérationnel

HolyLFS05 (Tier 0) - Opérationnel

HolyLFS06 (Tier 0) - Opérationnel

Holyoke Tier 2 NFS - Opérationnel

Holyoke Specialty Storage - Opérationnel

holECS - Opérationnel

Isilon Storage Boston (Tier 1) - Opérationnel

BosLFS02 (Tier 0) - Panne majeure

Boston Tier 2 NFS - Opérationnel

CEPH Storage Boston (Tier 2) - Opérationnel

Boston Specialty Storage - Opérationnel

bosECS - Opérationnel

Samba Cluster - Opérationnel

Globus Data Transfer - Opérationnel

Historique des avis

Voir l’état actuel

juil. 2022

Websites & Tools - SPINAL (FAS Informatics) isn't accessible at the moment (automated)
RésoluPanne majeure27 minutes
  • RésoluUTC

    Websites & Tools - SPINAL (FAS Informatics) is now operational! This update was created by an automated monitoring service.

  • En cours d'investigationUTC

    Websites & Tools - SPINAL (FAS Informatics) cannot be accessed at the moment. This incident was created by an automated monitoring service.

Websites & Tools - MiniLIMs (FAS Informatics) isn't accessible at the moment (automated)
RésoluPanne majeure13 minutes
  • RésoluUTC

    Websites & Tools - MiniLIMs (FAS Informatics) is now operational! This update was created by an automated monitoring service.

  • En cours d'investigationUTC

    Websites & Tools - MiniLIMs (FAS Informatics) cannot be accessed at the moment. This incident was created by an automated monitoring service.

JUIL21
NESE tape (Tier 3) hardware maintenance/install
TerminéMaintenance12 heures
  • Terminéjuillet 21, 2022 à 22:00UTC

    Maintenance has completed successfully

  • En coursjuillet 21, 2022 à 10:00UTC

    Maintenance is now in progress

  • Planifiéejuillet 21, 2022 à 10:00UTC

    Our tier 3 tape system is part of and run by NESE (the NorthEast Storage Exchange).

    We have been informed that they will be installing additional tape drives to the system on July 21st and this will require a whole day downtime to accomplish. Tier 3 tape archives will not be available to our users on that date.

Websites & Tools - MiniLIMs (FAS Informatics) isn't accessible at the moment (automated)
RésoluPanne majeure13 minutes
  • RésoluUTC

    Websites & Tools - MiniLIMs (FAS Informatics) is now operational! This update was created by an automated monitoring service.

  • En cours d'investigationUTC

    Websites & Tools - MiniLIMs (FAS Informatics) cannot be accessed at the moment. This incident was created by an automated monitoring service.

holylfs02 performance issues
Résolu815 heures 14 minutes
  • RésoluUTC

    The unrepairable volume on holylfs02 is isolated to two labs and they have been informed of next steps. This issue does not affect other areas on holylfs02, so we are closing this incident.

  • Mettre à jourUTC

    Recently we noticed an uptick in bad blocks on a RAID6 disk volume that is part of the entire filesystem. Generally speaking, the operating system will vector these out so no data is written there. During this period, we had to replace a number of drives due to failures; they are part of RAID 6 multi-disk set with dual parity and will rebuild with minimal impact on performance.

    What we believe happened is that, during the rebuild process, bad data was copied to the replacement disks and the filesystem got corrupted. One of the staff ran a read-only, non-destructive repair on the volume in question and noted quite a few errors.

    So far, we have 1) contacted the vendor (who gave us a command to clear additional bad blocks)
    2) NOT run the actual repair command to "fix" the filesystem (which would delete data) 3) contacted the vendor to see if they had any partners that might be able to assist. We are planning to meet with one of those partners early next week, but are not confident they will have a solution. At this point (and depending on how that meeting goes), the next step would be to run the repair, note the extent of loss, and attempt to get the volume remounted.

    Updates to follow when we have more information.

    Note that these shelves are covered under warranty support for another year. We see no need at present to replace the 3PB allocation with new hardware (this is planned to take place Q3-4 FY23)

  • IdentifiéUTC

    Users may experience issues connecting to holylfs02, or slow samba performance.

    This is due to a hardware issue with holylfs02, and we have opened a ticket with the vendor. Updates to follow.

    No ETA.

juin 2022

JUIN18
Globus.org maintenance Saturday June 18, 9am-10am
TerminéMaintenance1 heure
  • Terminéjuin 18, 2022 à 14:00UTC

    Maintenance has completed successfully

  • Mettre à jourjuin 18, 2022 à 13:00UTC

    Maintenance is now in progress

  • En coursjuin 18, 2022 à 13:00UTC

    Maintenance is now in progress

  • Planifiéejuin 18, 2022 à 13:00UTC

    Globus has informed us that they will be performing maintenance Saturday June 18th 9am-10am

    ``` During the downtime, the following will be impacted:

    • All services in the Globus ecosystem that use Auth, including Flows, Search, and Timer, will be unavailable.
    • Users will be unable to initiate new transfers. Transfers that are inflight when the downtime begins will resume at the last checkpoint when the services are restored at the end of the maintenance period.
    • Users will not be able to log into applications that rely on Globus Auth, including Globus webapp and command line interface.
    • All third party applications and services that rely on Globus Auth will be impacted, and users will not be able to login/authenticate.
    • Users will be unable to initiate new flow runs. Flow runs that attempt to start a new step during the downtime will fail. We recommend that users check the state of their flow runs after services have resumed. ```
CVMFS not available from login nodes
Résolu311 heures 44 minutes
  • RésoluUTC

    This issue is currently not fixable on the login nodes. CVMFS can still be used on compute, but not login nodes. We are in contact with OSG and if there is a workaround later we will implement it. As a result, this incident is now closed.

  • En cours d'investigationUTC

    CVMFS is available from compute nodes, but not from login nodes. This will only impact users who need this filesystem (OpenScienceGrid).

    We will investigate this incident further next week.

Websites & Tools - SPINAL (FAS Informatics) isn't accessible at the moment (automated)
RésoluPanne majeure12 minutes
  • RésoluUTC

    Websites & Tools - SPINAL (FAS Informatics) is now operational! This update was created by an automated monitoring service.

  • En cours d'investigationUTC

    Websites & Tools - SPINAL (FAS Informatics) cannot be accessed at the moment. This incident was created by an automated monitoring service.

Portal approval emails
Résolu

  • A problem with the outgoing mail system the Portal uses to send approval and account emails has been found and fixed.

    You may be receiving late notices now. If you receive approval emails and find nothing to approve when following the link, this is why. Apologies for the inconvenience. Additional monitoring is being put into place.

    UTC
ECS certificate issues
Résolu6 minutes
  • RésoluUTC

    This issue with the ECS has been resolved.

  • IdentifiéUTC

    We are looking at a certificate issue with bosecs and holyecs. Replacement certs should be available to us shortly.

mai 2022

Websites & Tools - FASRC Documentation (docs.rc) isn't accessible at the moment (automated)
RésoluPanne majeure38 minutes
  • RésoluUTC

    Websites & Tools - FASRC Documentation (docs.rc) is now operational! This update was created by an automated monitoring service.

  • En cours d'investigationUTC

    Websites & Tools - FASRC Documentation (docs.rc) cannot be accessed at the moment. This incident was created by an automated monitoring service.

MAI23
MGHPCC/Holyoke May 2022 power downtime
TerminéMaintenance65 heures 49 minutes
  • Terminémai 26, 2022 à 15:49UTC

    Data center maintenance has completed successfully. The cluster and all resources are back in service.

  • En coursmai 23, 2022 à 22:00UTC

    Maintenance is now in progress

  • Planifiéemai 23, 2022 à 22:00UTC

    The annual MGHPCC data center power shutdown will occur from 6pm May 23 - noon May26

    • Power-down of the cluster will begin at 6PM on May 23rd
    • Power will be out that night and through the following day, May 24th
    • Maintenance to FASRC infrastructure will occur on May 25th
    • Power-up ETA and return to service is noon on May 26th

    While this outage impacts all services and resources in the MGHPCC/Holyoke data center, please be aware that this can have a knock-on effect for some Boston services as well.

    LOGIN & VDI Boston and Holyoke login, and VDI will be affected for the duration of the downtime.

    OFFICE HOURS Office hours will not be held on Wednesday May 25th.

    BOSTON DATA CENTER Boston storage may be affected at various times on May 25th. Any additional Boston outages will be noted here.

Websites & Tools - MiniLIMs (FAS Informatics) isn't accessible at the moment (automated)
RésoluPanne majeure13 minutes
  • RésoluUTC

    Websites & Tools - MiniLIMs (FAS Informatics) is now operational! This update was created by an automated monitoring service.

  • En cours d'investigationUTC

    Websites & Tools - MiniLIMs (FAS Informatics) cannot be accessed at the moment. This incident was created by an automated monitoring service.

Websites & Tools - SPINAL (FAS Informatics) isn't accessible at the moment (automated)
RésoluPanne majeure12 minutes
  • RésoluUTC

    Websites & Tools - SPINAL (FAS Informatics) is now operational! This update was created by an automated monitoring service.

  • En cours d'investigationUTC

    Websites & Tools - SPINAL (FAS Informatics) cannot be accessed at the moment. This incident was created by an automated monitoring service.

Slurm security patch causing node unavailability
RésoluPerformances dégradées2 heures 30 minutes
  • RésoluUTC

    The scheduler and node states appear to be stable. Thank you for your patience and understanding.

    Please note that the intermittent deadlock issue is still not resolved, but we are actively monitoring that and intervening as necessary until we receive a solution.

  • SurveilléUTC

    The patch has been deployed and the scheduler restarted. Paused jobs are resuming.

    Any jobs which did not start or were stuck may have been flushed. So please check any pending jobs you might have had.

    Related doc: https://docs.rc.fas.harvard.edu/kb/running-jobs/.

  • IdentifiéUTC

    We have tested the patch on our test cluster before releasing. We are now proceeding to deploy to the cluster. Thanks for your patience.

    UPDATE: jobs suspended, scheduler down for patching, nodes are updating.

  • En cours d'investigationUTC

    The Slurm emergency security patch introduced a bug which is causing many of our nodes to be set to 'not responding'. The vendor has already identified the issue and issued another patch.

    We are deploying this patch after testing. Jobs will be paused and the scheduler and cluster will be unavailable while deploying the patch. Watch here for updates.

Précédent

mai 2022 à juil. 2022

Suivant

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu