FAS Research Computing - Notice history

System Under Maintenance

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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Under maintenance

SLURM Scheduler - Cannon - Under maintenance

Cannon Compute Cluster (Holyoke) - Under maintenance

Boston Compute Nodes - Under maintenance

GPU nodes (Holyoke) - Under maintenance

seas_compute - Under maintenance

Under maintenance

SLURM Scheduler - FASSE - Under maintenance

FASSE Compute Cluster (Holyoke) - Under maintenance

Under maintenance

Kempner Cluster CPU - Under maintenance

Kempner Cluster GPU - Under maintenance

Under maintenance

FASSE login nodes - Under maintenance

Under maintenance

Cannon Open OnDemand/VDI - Under maintenance

FASSE Open OnDemand/VDI - Under maintenance

Under maintenance

Netscratch (Global Scratch) - Under maintenance

Home Directory Storage - Boston - Under maintenance

Tape - (Tier 3) - Under maintenance

Holylabs - Under maintenance

Isilon Storage Holyoke (Tier 1) - Under maintenance

Holystore01 (Tier 0) - Under maintenance

HolyLFS04 (Tier 0) - Under maintenance

HolyLFS05 (Tier 0) - Under maintenance

HolyLFS06 (Tier 0) - Under maintenance

Holyoke Tier 2 NFS (new) - Under maintenance

Holyoke Specialty Storage - Under maintenance

holECS - Under maintenance

Isilon Storage Boston (Tier 1) - Under maintenance

BosLFS02 (Tier 0) - Under maintenance

Boston Tier 2 NFS (new) - Under maintenance

CEPH Storage Boston (Tier 2) - Under maintenance

Boston Specialty Storage - Under maintenance

bosECS - Under maintenance

Samba Cluster - Under maintenance

Globus Data Transfer - Under maintenance

Notice history

Sep 2024

Virtual Machine hypervisor down - Affects FASSE login/OOD
  • Resolved
    Resolved
    Resolving. The hypervisor and all but one VM, which has separate issue, are operational.
  • Update
    Update

    FASSE Open OnDemand and FASSE login services should be operational now.

  • Monitoring
    Monitoring

    FASSE OOD is back up

    FASSE login nodes are still down

  • Identified
    Identified

    One of the hypervisors managing virtual machines is down. We are working to bring it back up. This does affect FASSE login and FASSE OOD nodes as well as may degrade OpenAuth (two-factor).

    Affected hosts are:
    HOST -- STATUS

    dataverse-backup UNKNOWN

    demo2-l3-fs UNKNOWN

    enos-vote-l3-fs UNKNOWN

    fasselogin01 UNKNOWN

    fasselogin02 UNKNOWN

    frontier-squid02 UNKNOWN

    frontier-squid03 UNKNOWN

    frontier-squid04 UNKNOWN

    goel-adm24-l3-fs UNKNOWN

    goel-blind-l3-fs UNKNOWN

    goel-l3-fs UNKNOWN

    h-dev-fasseooda-01 UNKNOWN

    h-dev-fasseooda-lb01 UNKNOWN

    h-dev-fasseoodb-lb11 UNKNOWN

    h-fasseooda-01 UNKNOWN

    h-fasseooda-lb02 UNKNOWN

    h-fasseoodb-lb11 UNKNOWN

    h-fasseoodb-lb12 UNKNOWN

    h-fasseoodc-lb21 UNKNOWN

    h-fasseoodc-lb22 UNKNOWN

    h-qa-fasseooda-01 UNKNOWN

    h-qa-fasseooda-lb02 UNKNOWN

    holy-es-master01 UNKNOWN

    holy-es-master02 UNKNOWN

    holy-es-master03 UNKNOWN

    holynagios UNKNOWN

    kreindlerl3-fs UNKNOWN

    martin-su-l3-fs UNKNOWN

    mcconnell-l3-fs UNKNOWN

    openauth02 jtriley UNKNOWN

    shleifer-dsl3-fs UNKNOWN

    stock-solar-l3-fs UNKNOWN

    stopsack-l3-fs UNKNOWN

    xcat UNKNOWN

holyscratch01
  • Resolved
    Resolved
    The failover is complete.
  • Identified
    Identified
    The object storage target OST2b on holyscratch01 is again causing degraded performance. We are failing it over to the backup. We're aware that this issue is a concern, but please know that an entire new scratch filesystem is forthcoming. Thanks for your understanding.
holyscratch01 issues overnight
  • Resolved
    Resolved
    holyscratch01 was at times degraded over the weekend. The OST causing the issues was restarted and the filesystem should be back to normal.
holyscratch01 degraded performance
  • Resolved
    Resolved
    holyscratch01 was found to be in a degraded state around 9:15AM and returned to operation at 9:25AM
holyscratch01 - OST2b stuck
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved
    holyscratch01 and affected nodes are reopened
  • Identified
    Identified
    holyscratch01 is seeing degraded performance and many nodes are closed off.

Aug 2024

holylfs04 down
  • Resolved
    Resolved
    holylfs04 is back up
  • Investigating
    Investigating
    Holylfs04 needs to be rebooted to address performance issues.
Cannon cluster degraded
  • Resolved
    Resolved
    The power issue has been resolved. All nodes that were drained are now being re-opened.
  • Investigating
    Investigating

    Due to temporary power availability issues in MGHPCC, half the nodes in 8A have been set to drain. This affects all partitions. Jobs will take longer to schedule but will not be terminated.

    We will reopen these nodes once the power issue has been resolved at the datacenter. No ETA at this time

boslfs02 degraded
  • Resolved
    Resolved
    boslfs02 is back up
  • Investigating
    Investigating
    boslfs02 needs to be rebalanced. Access may be inconsistent
Starfish upgrade
  • Completed
    August 27, 2024 at 12:00 PM
    Completed
    August 27, 2024 at 12:00 PM

    Starfish is back up

  • Update
    August 26, 2024 at 2:35 PM
    Update
    August 26, 2024 at 2:35 PM

    Starfish maintenance is still ongoing, no ETA at this time.

  • In progress
    August 24, 2024 at 12:00 AM
    In progress
    August 24, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    August 24, 2024 at 12:00 AM
    Planned
    August 24, 2024 at 12:00 AM

    The Starfish Zones Dashboard will be undergoing a few upgrades and maintenance this weekend from Friday, August 23rd at 8AM until Monday, August 26th at 8AM. The dashboard will not be accessible during this time. Further details will be provided, if needed. Please email rchelp@rc.fas.harvard.edu if you have any questions or concerns.

Rebalancing boslfs02
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are working on rebalancing boslfs02, there may be a short period of degraded performance

Jul 2024

Coldfront maintenance 7/30/24 noon-12:30
  • Completed
    July 30, 2024 at 4:58 PM
    Completed
    July 30, 2024 at 4:58 PM

    Maintenance completed.

  • Planned
    July 30, 2024 at 4:00 PM
    Planned
    July 30, 2024 at 4:00 PM
    Coldfront will be unavailable Tuesday July 30th from 12:00-12:30 for crucial maintenance.
boslfs02 down
  • Resolved
    Resolved
    boslfs02 is back up
  • Identified
    Identified
    boslfs02 is currently experiencing degraded performance. We are actively working on this issue.
Authentication issues - Related to global Crowdstrike incident
  • Resolved
    Resolved

    All Crowdstrike-related resources are back up and operational.

  • Update
    Update
    For FASRC resources affected by the Crowdstrike issue, most are back in full services. A few remaining issues involving the following may not be resolved until Monda: - waywiser2 - proteomics2 - tmsdb3 - lic3
  • Update
    Update

    Please see HUIT Status (harvard.edu) for additional information on the global issue caused by Crowdstrike security which Harvard relies on. This is an ongoing issue university-wide.

    The systems that continue to be affected at FASRC are minimal, but some Windows-based systems managed by or connected to FASRC may still be affected.

  • Monitoring
    Monitoring

    Authentication is back up and running. Windows machines are still in a bad state and will need remedial work to get them back in service.

  • Identified
    Identified

    Authentication is back up and running. Windows machines are still in a bad state and will need remedial work to get them back in service.

  • Investigating
    Investigating

    Authentication is back up and running. Windows machines are still in a bad state and will need remedial work to get them back in service.

boslogin01 rebooting
  • Resolved
    Resolved
    boslogin01 is rebooted and ready for use.
  • Identified
    Identified
    boslogin01 will be rebooted at 11:05AM. Due to stuck mounts it is currently not working as expected. Please save any necessary work before the reboot.
Infiniband networking down
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved
    Infiniband has been restored
  • Identified
    Identified
    The Infiniband fabric in MGHPCC that connects nodes with high-speed fiber is down. We are investigating. This _will_ cause performance issues and jobs may be stalled. Updates as we learn more.

Jul 2024 to Sep 2024

Next

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu