Openauth/Two-Factor issues for new users - Incident details - FAS Research Computing - Status

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE

Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

The colors shown in the bars below were chosen to increase visibility for color-blind visitors.
For higher contrast, switch to light mode at the bottom of this page if the background is dark and colors are muted.

Openauth/Two-Factor issues for new users

Resolved

Degraded performance

Started 2 months agoAugust 12, 2026Lasted 51 hours 46 minutesAugust 12, 20264:25 PMAugust 14, 20268:11 PMUTC

Affected

Authentication

Authentication

FASRC Two-Factor (OpenAuth)

Updates

Resolved
August 14, 2026 at 8:11 PMUTC
Resolved
August 14, 2026 at 8:11 PMUTC
This issue is resolved and normal authentification for new accounts or accounts whose tokens have been reset/revoked can now log in.
In the event that you find your token is not working still, we recommend you revoke your token and get a new one. See the last and first sections here, repectively: https://docs.rc.fas.harvard.edu/kb/openauth/
Update
August 13, 2026 at 5:50 PMUTC
Update
August 13, 2026 at 5:50 PMUTC
If you have an existing 2FA token, please do not reset it at this time.
We are continuing to work on a fix for this incident.
Identified
August 12, 2026 at 4:25 PMUTC
Identified
August 12, 2026 at 4:25 PMUTC
We have identified an issue which keeps new accounts from using their two-factor/openauth token for authentication.
This would also affect anyone resetting their token.
If you have a new account and are unable to authenticate to the cluster, FASRC VPN, or other FASRC services, this is why.
Existing accounts are not affected.
We are working to resolve this as quickly as possible, but no ETA at this time. We will update this status as things change.

Thanks for your understanding and patience.