FAS Research Computing - Coldfront timeout – Incident details

Globus Data Transfer experiencing major outage

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


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GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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Show current status

Coldfront timeout

Resolved2 hours 11 minutes

Affected

Websites & Tools

Operational from 3:22 PM to 5:34 PM

Coldfront

Operational from 3:22 PM to 5:34 PM

  • ResolvedUTC

    Coldfront is accessible again. Thanks for your patience so that would could investigate further. We've added new logging to have a better view into this should it happen again.

  • InvestigatingUTC

    Coldfront is currently up but inaccessible. Login attempts will result in a timeout/proxy error.
    We would like time to gather forensics to sort out why this is happening before restarting the service.

    If you need to access Coldfront, please try again later today.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu