FAS Research Computing - VM and Ceph infrastructure issues - also affects FASRC ticket system – Incident details

All systems operational

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


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GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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VM and Ceph infrastructure issues - also affects FASRC ticket system

Resolved
Operational
Started over 3 years agoLasted about 2 hours

Affected

OpenOnDemand/OOD

Operational from 3:00 PM to 4:55 PM

Cannon Open OnDemand

Operational from 3:00 PM to 4:55 PM

Storage

Operational from 3:00 PM to 4:55 PM

CEPH Storage Boston (Tier 2)

Operational from 3:00 PM to 4:55 PM

Websites & Tools

Operational from 3:00 PM to 4:55 PM

FASRC Ticket System (ServiceNow)

Operational from 3:00 PM to 4:55 PM

Updates
  • Update
    UTC
    Update

    The Ceph/VM cluster issues have subsided and performance should be back to normal.

  • Resolved
    UTC
    Resolved

    The virtual infrastructure is responding normally again.
    This is a known issue that we are working to eliminate, but which requires new infrastructure (and time and resources). Thanks for your patience.

  • Identified
    UTC
    Identified

    An issue with our virtual infrastructure is affecting virtual machines and services which rely on that including Ceph storage, VDI, the FASRC ticket system, and hosted virtual machines.

    Updates will be posted here.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu