FAS Research Computing - GPU outage – Incident details

FASRC Ticket System (ServiceNow) experiencing partial outage

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


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GETTING HELP
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Show current status

GPU outage

Resolved26 hours 27 minutes

Affected

Cannon Cluster

Operational from 2:12 PM to 4:39 PM

GPU nodes (Holyoke)

Operational from 2:12 PM to 4:39 PM

  • ResolvedUTC

    The down nodes in the GPU queue have been revived and returned to service.

    Please note that this is the queue 'gpu' and related requeue.

    This is not gpu_test which will remain as-is until new hardware becomes available.

  • InvestigatingUTC

    Due to a cooling failure in the Holyoke datacenter, only 4 out of 17 GPU nodes are currently up. Our staff will be visiting the datacenter to assess what can be done to bring them up as soon as possible.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu