FAS Research Computing - FARCS ticket system outage – Incident details

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FARCS ticket system outage

Resolved
Operational
Started over 3 years agoLasted 26 minutes

Affected

Websites & Tools

Operational from 4:38 PM to 5:04 PM

FASRC Ticket System (ServiceNow)

Operational from 4:38 PM to 5:04 PM

Updates
  • Resolved
    UTC
    Resolved

    The ticket system is back in service. Any pending emails in or out will be delivered but possibly delayed.

  • Investigating
    UTC
    Investigating

    The FASRC ticket system is currently down. We are working to resolve this as quickly as possible. Replies to tickets will be delayed (email replies should continue to attempt delivery until the system responds).

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu