FAS Research Computing - The short path fibre to MGHPCC Holyoke is down - long path remains up – Incident details

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The short path fibre to MGHPCC Holyoke is down - long path remains up

Resolved
Operational
Started over 4 years agoLasted about 20 hours

Affected

Networking

Operational from 9:33 PM to 5:44 PM

Holyoke-Boston fiber link (short path)

Operational from 9:33 PM to 5:44 PM

Updates
  • Resolved
    UTC
    Resolved

    The short path repair is complete. Normal network operation and speed/latency between Boston and Holyoke have been restored.

  • Identified
    UTC
    Identified

    Additional note: The long path was briefly down, but was quickly restored. No knock-on effects observed and long path is fully operational.

    No ETA on short path repair.

  • Investigating
    UTC
    Investigating

    We've been informed that the 'short path' fibre connection to Holyoke is down. No ETA.

    The 'long path' remains in operation, but this means slightly more latency when performing operations between Boston and Holyoke.

    We will relay updates when we receive them.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu