FAS Research Computing - FASRC ticket system - tickets and replies delayed – Incident details

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FASRC ticket system - tickets and replies delayed

Resolved
Degraded performance
Started over 4 years agoLasted about 2 hours

Affected

Websites & Tools

Degraded performance from 2:12 PM to 4:29 PM

FASRC Ticket System (ServiceNow)

Degraded performance from 2:12 PM to 4:29 PM

Updates
  • Resolved
    UTC
    Resolved

    A fix was implemented earlier and after monitoring this is deemed resolved.

  • Investigating
    UTC
    Investigating

    We are currently working on this issue and expect the ticket system back in operation shortly.

    New tickets and replies should be queued and will get processed as soon as the system is back to normal.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu