VM issue affecting FASSE VDI and Tier2 storage

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Resolved

Partial outage

Started over 4 years agoJanuary 16, 2022Lasted about 2 hours4:005:42 PMUTC

Affected

OpenOnDemand/OOD

FASSE Open OnDemand

Storage

CEPH Storage Boston (Tier 2)

Virtual Machines

Virtual Infrastructure - Holyoke

Updates

Resolved
January 16, 2022 at 5:42 PMUTC
Resolved
January 16, 2022 at 5:42 PMUTC
We have found the root issue and restored functionality. We will continue to monitor, but services are restored.

Email rchelp@rc.fas.harvard.edu if you still have issues with FASSE VDI/login or Tier2 storage.
Identified
January 16, 2022 at 5:11 PMUTC
Identified
January 16, 2022 at 5:11 PMUTC
We are still working on the underlying issue.

A correction: This does not affect Academic VDI or vdi.rc. It primarily affects FASSE VDI and some Tier2 storage.
Investigating
January 16, 2022 at 4:00 PMUTC
Investigating
January 16, 2022 at 4:00 PMUTC
There is an issue with several VMs (virtual machines) including the VDI (Open OnDemand) nodes.

We are investigating and will update here as this issue progresses.

Please not that this affects the Academic cluster as well as FASSE VDI, NCF VDI, and VDI.rc

FAS Research Computing - VM issue affecting FASSE VDI and Tier2 storage – Incident details

VM issue affecting FASSE VDI and Tier2 storage