VM issue affecting FASSE VDI and Tier2 storage

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE

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GETTING HELP
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Affected

OpenOnDemand/OOD

FASSE Open OnDemand

Storage

CEPH Storage Boston (Tier 2)

Virtual Machines

Virtual Infrastructure - Holyoke

ResolvedJanuary 16, 2022 at 5:42 PMUTC
We have found the root issue and restored functionality. We will continue to monitor, but services are restored.

Email rchelp@rc.fas.harvard.edu if you still have issues with FASSE VDI/login or Tier2 storage.
IdentifiedJanuary 16, 2022 at 5:11 PMUTC
We are still working on the underlying issue.

A correction: This does not affect Academic VDI or vdi.rc. It primarily affects FASSE VDI and some Tier2 storage.
InvestigatingJanuary 16, 2022 at 4:00 PMUTC
There is an issue with several VMs (virtual machines) including the VDI (Open OnDemand) nodes.

We are investigating and will update here as this issue progresses.

Please not that this affects the Academic cluster as well as FASSE VDI, NCF VDI, and VDI.rc

FAS Research Computing - VM issue affecting FASSE VDI and Tier2 storage – Incident details