FAS Research Computing - h-nfs11-p down – Chi tiết sự cố

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h-nfs11-p down

Đã khắc phục
Sự cố một phần
Bắt đầu lúc 23 ngày trướckéo dài 144 giờ 33 phút

Ảnh hưởng

Storage

Sự cố một phần từ 7:33 PM đến 8:07 PM

Holyoke Tier 2 NFS

Sự cố một phần từ 7:33 PM đến 8:07 PM

Cập nhật
  • Đã khắc phục
    UTC
    Đã khắc phục

    The vendor has replaced the necessary hardware components, and FASRC engineers have installed updates and confirmed working status. No data was affected.

    All h-nfs11-p shares should be accessible again once more.

    If you notice any irregularities, please reach out at rchelp@rc.fas.harvard.edu

  • Cập nhật
    UTC
    Cập nhật

    The vendor has dispatched parts. The vendor has indicated that this may not get fixed until Monday, but the storage team is pressing them to accelerate that timeline. We will update here when we know more.

    Thanks for your understanding.

  • Cập nhật
    UTC
    Cập nhật

    After lengthy troubleshooting, h-nfs11-p is still down. The vendor is scheduling a datacenter visit for on-site repairs. We will update as we know more.

  • Đã nhận diện
    UTC
    Đã nhận diện

    Our engineers are diagnosing the root cause of the failure and are working with the vendor to troubleshoot further

    We are continuing to work on a fix for this incident.

  • Đang điều tra
    UTC
    Đang điều tra

    h-nfs11-p is currently down. The following shares are inaccessible on FASSE

    • ncf_cnl01

    • ncf_cnl02

    • ncf_cnl03

    • ncf_cnl04

    • ncf_gspdata

    • ncf_mri_l3

    • cnl05

    • cnl06

    • eldaief

    • ncf_apps

    • jcamprodon_lab_l3

    We are investigating this incident.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu