FAS Research Computing - Netscratch - some directories stalled/unavailable – Chi tiết sự cố

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Netscratch - some directories stalled/unavailable

Đã khắc phụcSự cố một phần25 giờ 18 phút

Ảnh hưởng

Storage

Sự cố một phần từ 3:05 PM đến 3:12 PM, Đang hoạt động từ 3:12 PM đến 2:52 PM, Sự cố một phần từ 2:52 PM đến 4:24 PM

Netscratch (Global Scratch)

Sự cố một phần từ 3:05 PM đến 3:12 PM, Đang hoạt động từ 3:12 PM đến 2:52 PM, Sự cố một phần từ 2:52 PM đến 4:24 PM

  • Đã khắc phụcUTC
    Netscratch is working normally. The vendor has collected logs and is determining next steps for prevention.
  • Đã nhận diệnUTC

    We are seeing a recurrence of this issue. We are working to determine the cause and resolution.

  • Đã khắc phụcUTC
    The instability has been identified and resolved. Netscratch has returned to normal, full operaiton.
  • Đang điều traUTC
    We have reports that some directories in netscratch are unavailable or intermittent. We are working with Vast to determine the cause. This is a new filesystem which is under heavy load for cluster use as well as migration from holyscratch01. We appreciate your understanding of these teething pains and will update you as soon as we have more details or resolution.
For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu