FAS Research Computing - FASRC ticket system - tickets and replies delayed – Chi tiết sự cố

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FASRC ticket system - tickets and replies delayed

Đã khắc phục
Hiệu suất giảm sút
Bắt đầu lúc hơn 4 năm trướckéo dài khoảng 2 giờ

Ảnh hưởng

Websites & Tools

Hiệu suất giảm sút từ 2:12 PM đến 4:29 PM

FASRC Ticket System (ServiceNow)

Hiệu suất giảm sút từ 2:12 PM đến 4:29 PM

Cập nhật
  • Đã khắc phục
    UTC
    Đã khắc phục

    A fix was implemented earlier and after monitoring this is deemed resolved.

  • Đang điều tra
    UTC
    Đang điều tra

    We are currently working on this issue and expect the ticket system back in operation shortly.

    New tickets and replies should be queued and will get processed as soon as the system is back to normal.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu