FAS Research Computing - h-nfs11-p down – Деталі інциденту

Незначний збій

Status page for the Harvard FAS Research Computing cluster and other resources.

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h-nfs11-p down

Вирішено
Часткова недоступність
Почалося 23 днi томуТривала 144 години 33 хвилини

Зачеплені компоненти

Storage

Часткова недоступність від 7:33 PM до 8:07 PM

Holyoke Tier 2 NFS

Часткова недоступність від 7:33 PM до 8:07 PM

Оновлення
  • Вирішено
    UTC
    Вирішено

    The vendor has replaced the necessary hardware components, and FASRC engineers have installed updates and confirmed working status. No data was affected.

    All h-nfs11-p shares should be accessible again once more.

    If you notice any irregularities, please reach out at rchelp@rc.fas.harvard.edu

  • Оновлення
    UTC
    Оновлення

    The vendor has dispatched parts. The vendor has indicated that this may not get fixed until Monday, but the storage team is pressing them to accelerate that timeline. We will update here when we know more.

    Thanks for your understanding.

  • Оновлення
    UTC
    Оновлення

    After lengthy troubleshooting, h-nfs11-p is still down. The vendor is scheduling a datacenter visit for on-site repairs. We will update as we know more.

  • Визначено
    UTC
    Визначено

    Our engineers are diagnosing the root cause of the failure and are working with the vendor to troubleshoot further

    We are continuing to work on a fix for this incident.

  • Вивчається
    UTC
    Вивчається

    h-nfs11-p is currently down. The following shares are inaccessible on FASSE

    • ncf_cnl01

    • ncf_cnl02

    • ncf_cnl03

    • ncf_cnl04

    • ncf_gspdata

    • ncf_mri_l3

    • cnl05

    • cnl06

    • eldaief

    • ncf_apps

    • jcamprodon_lab_l3

    We are investigating this incident.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu