FAS Research Computing - Netscratch - some directories stalled/unavailable – Деталі інциденту

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Netscratch - some directories stalled/unavailable

Вирішено
Часткова недоступність
Почалося більше 1 року томуТривала 1 день

Постраждалі

Storage

Часткова недоступність від 3:05 PM до 3:12 PM, Працює від 3:12 PM до 2:52 PM, Часткова недоступність від 2:52 PM до 4:24 PM

Netscratch (Global Scratch)

Часткова недоступність від 3:05 PM до 3:12 PM, Працює від 3:12 PM до 2:52 PM, Часткова недоступність від 2:52 PM до 4:24 PM

Оновлення
  • Вирішено
    UTC
    Вирішено
    Netscratch is working normally. The vendor has collected logs and is determining next steps for prevention.
  • Визначено
    UTC
    Визначено

    We are seeing a recurrence of this issue. We are working to determine the cause and resolution.

  • Вирішено
    UTC
    Вирішено
    The instability has been identified and resolved. Netscratch has returned to normal, full operaiton.
  • Вивчається
    UTC
    Вивчається
    We have reports that some directories in netscratch are unavailable or intermittent. We are working with Vast to determine the cause. This is a new filesystem which is under heavy load for cluster use as well as migration from holyscratch01. We appreciate your understanding of these teething pains and will update you as soon as we have more details or resolution.
For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu