FAS Research Computing - Ticket system slow – Деталі інциденту

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Ticket system slow

Вирішено
Працює
Почалося близько 2 років томуТривала близько 1 години

Постраждалі

Websites & Tools

Продуктивність знижена від 4:30 PM до 5:25 PM

FASRC Ticket System (ServiceNow)

Продуктивність знижена від 4:30 PM до 5:25 PM

Оновлення
  • Вирішено
    UTC
    Вирішено
    This incident has been resolved.
  • Визначено
    UTC
    Визначено

    Delayed email is the root of this issue. We are working to resolve or work around this issue.

  • Вивчається
    UTC
    Вивчається

    The ticketing system (which uses HUIT services) is experiencing lag. New ticket autoreplies and ticket responses may be delayed. We are currently investigating this incident.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu