FAS Research Computing - FASRC ticket system - tickets and replies delayed – Деталі інциденту

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FASRC ticket system - tickets and replies delayed

Вирішено
Продуктивність знижена
Почалося більше 4 років томуТривала близько 2 годин

Постраждалі

Websites & Tools

Продуктивність знижена від 2:12 PM до 4:29 PM

FASRC Ticket System (ServiceNow)

Продуктивність знижена від 2:12 PM до 4:29 PM

Оновлення
  • Вирішено
    UTC
    Вирішено

    A fix was implemented earlier and after monitoring this is deemed resolved.

  • Вивчається
    UTC
    Вивчається

    We are currently working on this issue and expect the ticket system back in operation shortly.

    New tickets and replies should be queued and will get processed as soon as the system is back to normal.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu