FAS Research Computing - h-nfs11-p down – Incidentdetaljer

Upplever mindre avbrott

Status page for the Harvard FAS Research Computing cluster and other resources.

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h-nfs11-p down

Löst
Partiellt avbrott
Började 23 dagar sedanVarade 144 timmar 33 minuter

Påverkade

Storage

Partiellt avbrott från 7:33 PM till 8:07 PM

Holyoke Tier 2 NFS

Partiellt avbrott från 7:33 PM till 8:07 PM

Uppdateringar
  • Löst
    UTC
    Löst

    The vendor has replaced the necessary hardware components, and FASRC engineers have installed updates and confirmed working status. No data was affected.

    All h-nfs11-p shares should be accessible again once more.

    If you notice any irregularities, please reach out at rchelp@rc.fas.harvard.edu

  • Uppdatering
    UTC
    Uppdatering

    The vendor has dispatched parts. The vendor has indicated that this may not get fixed until Monday, but the storage team is pressing them to accelerate that timeline. We will update here when we know more.

    Thanks for your understanding.

  • Uppdatering
    UTC
    Uppdatering

    After lengthy troubleshooting, h-nfs11-p is still down. The vendor is scheduling a datacenter visit for on-site repairs. We will update as we know more.

  • Identifierat
    UTC
    Identifierat

    Our engineers are diagnosing the root cause of the failure and are working with the vendor to troubleshoot further

    We are continuing to work on a fix for this incident.

  • Undersöker
    UTC
    Undersöker

    h-nfs11-p is currently down. The following shares are inaccessible on FASSE

    • ncf_cnl01

    • ncf_cnl02

    • ncf_cnl03

    • ncf_cnl04

    • ncf_gspdata

    • ncf_mri_l3

    • cnl05

    • cnl06

    • eldaief

    • ncf_apps

    • jcamprodon_lab_l3

    We are investigating this incident.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu