FAS Research Computing - Ticket system slow – Incidentdetaljer

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Ticket system slow

Löst
I drift
Började ungefär två år sedanVarade ungefär en timme

Påverkade

Websites & Tools

Försämrad prestanda från 4:30 PM till 5:25 PM

FASRC Ticket System (ServiceNow)

Försämrad prestanda från 4:30 PM till 5:25 PM

Uppdateringar
  • Löst
    UTC
    Löst
    This incident has been resolved.
  • Identifierat
    UTC
    Identifierat

    Delayed email is the root of this issue. We are working to resolve or work around this issue.

  • Undersöker
    UTC
    Undersöker

    The ticketing system (which uses HUIT services) is experiencing lag. New ticket autoreplies and ticket responses may be delayed. We are currently investigating this incident.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu