FAS Research Computing - RC Ticket System and other VMs Offline - Expect Delays, emails will be delivered eventually – Incidentdetaljer

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Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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RC Ticket System and other VMs Offline - Expect Delays, emails will be delivered eventually

Löst
I drift
Började över två år sedanVarade ungefär en timme

Påverkade

Storage

I drift från 4:41 PM till 5:55 PM

CEPH Storage Boston (Tier 2)

I drift från 4:41 PM till 5:55 PM

Websites & Tools

Stort avbrott från 4:41 PM till 5:37 PM, I drift från 4:41 PM till 5:55 PM

Coldfront

I drift från 4:41 PM till 5:55 PM

FASRC Ticket System (ServiceNow)

Stort avbrott från 4:41 PM till 5:37 PM, I drift från 5:37 PM till 5:55 PM

Virtual Machines

I drift från 4:41 PM till 5:55 PM

Uppdateringar
  • Löst
    Löst

    VMs are returning to operation. If you receive an error (on Portal, Coldfront, etc) please wait a few minutes and try again.

    Ticket system is online and starting to receive delayed emails.

  • Undersöker
    Undersöker

    The RT ticket system is currently offline due to a VM issue.

    Any emails sent to the ticket system will eventually be delivered once it recovers, but until then expect delayed response.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu