FAS Research Computing - A100 GPU issue – Incidentdetaljer

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Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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A100 GPU issue

Löst
I drift
Började nästan tre år sedanVarade ungefär en månad

Påverkade

Cannon Cluster

I drift från 3:00 PM till 5:51 PM

GPU nodes (Holyoke)

I drift från 3:00 PM till 5:51 PM

Uppdateringar
  • Löst
    Löst

    Firmware updates have resolved this issue.

  • Uppdatering
    Uppdatering

    The proscribed driver update did not fix this issue.

    We are working with Nvidia to find a fix. As a stop-gap nodes which get stuck/flagged will be marked in Slurm for reboot and rebooted once empty of jobs.

    If a A100 GPU host your lab owns is stuck in a bad state, please let us know and we will mark and reboot it.

  • Identifierat
    Identifierat

    A100s are open but still experiencing some instability. Infrequently, you may hit the issue we noted earlier.

    We are continuing to work on a solution.

  • Undersöker
    Undersöker

    An NVIDIA bug may be causing failures in A100 GPUs. nvidia-smi command is slow, or outputs "ERR!" or "No GPUs are found".

    Jobs on affected nodes may fail.

    We are investigating this issue.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu