FAS Research Computing - FASRC ticket system - tickets and replies delayed – Incidentdetaljer

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Status page for the Harvard FAS Research Computing cluster and other resources.

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Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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FASRC ticket system - tickets and replies delayed

Löst
Försämrad prestanda
Började över fyra år sedanVarade ungefär två timmar

Påverkade

Websites & Tools

Försämrad prestanda från 2:12 PM till 4:29 PM

FASRC Ticket System (ServiceNow)

Försämrad prestanda från 2:12 PM till 4:29 PM

Uppdateringar
  • Löst
    UTC
    Löst

    A fix was implemented earlier and after monitoring this is deemed resolved.

  • Undersöker
    UTC
    Undersöker

    We are currently working on this issue and expect the ticket system back in operation shortly.

    New tickets and replies should be queued and will get processed as soon as the system is back to normal.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu