Harvard ServiceNow ( help ticket ) system and email outage

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE

Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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Websites & Tools

FASRC Ticket System (ServiceNow)

Мониторингноября 13, 2026 в 18:47UTC
Harvard's primary email systems rely on Microsoft Exchange/365 which is experiencing an outage.
As a result, tickets emailed in to Harvard's ticket system, ServiceNow, which FASRC also uses, are not being received.
You do not need to re-send your ticket, it should be delivered once Harvard's mail system returns to normal. But be aware that any tickets sent today have not yet been received not can they be responded to.

FAS Research Computing - Harvard ServiceNow ( help ticket ) system and email outage – Детали инцидента