FAS Research Computing - h-nfs11-p down – Детали инцидента

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Status page for the Harvard FAS Research Computing cluster and other resources.

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h-nfs11-p down

Решено
Частичная недоступность
Началось 23 дня назаддлился 144 часа 33 минуты

Затронутые

Storage

Частичная недоступность от 7:33 PM до 8:07 PM

Holyoke Tier 2 NFS

Частичная недоступность от 7:33 PM до 8:07 PM

Обновления
  • Решено
    UTC
    Решено

    The vendor has replaced the necessary hardware components, and FASRC engineers have installed updates and confirmed working status. No data was affected.

    All h-nfs11-p shares should be accessible again once more.

    If you notice any irregularities, please reach out at rchelp@rc.fas.harvard.edu

  • Обновление
    UTC
    Обновление

    The vendor has dispatched parts. The vendor has indicated that this may not get fixed until Monday, but the storage team is pressing them to accelerate that timeline. We will update here when we know more.

    Thanks for your understanding.

  • Обновление
    UTC
    Обновление

    After lengthy troubleshooting, h-nfs11-p is still down. The vendor is scheduling a datacenter visit for on-site repairs. We will update as we know more.

  • Определено
    UTC
    Определено

    Our engineers are diagnosing the root cause of the failure and are working with the vendor to troubleshoot further

    We are continuing to work on a fix for this incident.

  • Изучается
    UTC
    Изучается

    h-nfs11-p is currently down. The following shares are inaccessible on FASSE

    • ncf_cnl01

    • ncf_cnl02

    • ncf_cnl03

    • ncf_cnl04

    • ncf_gspdata

    • ncf_mri_l3

    • cnl05

    • cnl06

    • eldaief

    • ncf_apps

    • jcamprodon_lab_l3

    We are investigating this incident.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu