FAS Research Computing - Openauth/Two-Factor issues for new users – Детали инцидента

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Openauth/Two-Factor issues for new users

Решено
Производительность снижена
Началось 13 дней назаддлился 2 дня

Затронутые

Authentication

Производительность снижена от 4:25 PM до 8:11 PM

Authentication

Производительность снижена от 4:25 PM до 8:11 PM

FASRC Two-Factor (OpenAuth)

Производительность снижена от 4:25 PM до 8:11 PM

Обновления
  • Решено
    UTC
    Решено

    This issue is resolved and normal authentification for new accounts or accounts whose tokens have been reset/revoked can now log in.

    In the event that you find your token is not working still, we recommend you revoke your token and get a new one. See the last and first sections here, repectively: https://docs.rc.fas.harvard.edu/kb/openauth/

  • Обновление
    UTC
    Обновление

    If you have an existing 2FA token, please do not reset it at this time.

    We are continuing to work on a fix for this incident.

  • Определено
    UTC
    Определено

    We have identified an issue which keeps new accounts from using their two-factor/openauth token for authentication.

    This would also affect anyone resetting their token.

    If you have a new account and are unable to authenticate to the cluster, FASRC VPN, or other FASRC services, this is why.
    Existing accounts are not affected.

    We are working to resolve this as quickly as possible, but no ETA at this time. We will update this status as things change.


    Thanks for your understanding and patience.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu