FAS Research Computing - RC Ticket System and other VMs Offline - Expect Delays, emails will be delivered eventually – Детали инцидента

Частично сниженная производительность

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


Please scroll down to see details on any Incidents or maintenance notices.
Monthly maintenance occurs on the first Monday of the month (except holidays).

GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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RC Ticket System and other VMs Offline - Expect Delays, emails will be delivered eventually

Решено
Работает
Началось больше 2 лет назаддлился около 1 часа

Затронутые

Storage

Работает от 4:41 PM до 5:55 PM

CEPH Storage Boston (Tier 2)

Работает от 4:41 PM до 5:55 PM

Websites & Tools

Полная недоступность от 4:41 PM до 5:37 PM, Работает от 4:41 PM до 5:55 PM

Coldfront

Работает от 4:41 PM до 5:55 PM

FASRC Ticket System (ServiceNow)

Полная недоступность от 4:41 PM до 5:37 PM, Работает от 5:37 PM до 5:55 PM

Virtual Machines

Работает от 4:41 PM до 5:55 PM

Обновления
  • Решено
    Решено

    VMs are returning to operation. If you receive an error (on Portal, Coldfront, etc) please wait a few minutes and try again.

    Ticket system is online and starting to receive delayed emails.

  • Изучается
    Изучается

    The RT ticket system is currently offline due to a VM issue.

    Any emails sent to the ticket system will eventually be delivered once it recovers, but until then expect delayed response.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu