FAS Research Computing - FASRC ticket system - tickets and replies delayed – Детали инцидента

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FASRC ticket system - tickets and replies delayed

Решено
Производительность снижена
Началось больше 4 лет назаддлился 2 часа 16 минут

Затронутые

Websites & Tools

Производительность снижена от 2:12 PM до 4:29 PM

FASRC Ticket System (ServiceNow)

Производительность снижена от 2:12 PM до 4:29 PM

Обновления
  • Решено
    UTC
    Решено

    A fix was implemented earlier and after monitoring this is deemed resolved.

  • Изучается
    UTC
    Изучается

    We are currently working on this issue and expect the ticket system back in operation shortly.

    New tickets and replies should be queued and will get processed as soon as the system is back to normal.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu