FAS Research Computing - Shutdown nodes in 8A14, 8A16 and 8A18 - Cooling Leak – Incident details

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Shutdown nodes in 8A14, 8A16 and 8A18 - Cooling Leak

Resolved
Partial outage 30 %
Started 11 months agoLasted 4 days

Affected

Cannon Cluster

Partial outage from 9:45 PM to 4:06 PM

SLURM Scheduler - Cannon

Partial outage from 9:45 PM to 4:06 PM

Cannon Compute Cluster (Holyoke)

Partial outage from 9:45 PM to 4:06 PM

Boston Compute Nodes

Partial outage from 9:45 PM to 4:06 PM

GPU nodes (Holyoke)

Partial outage from 9:45 PM to 4:06 PM

seas_compute

Partial outage from 9:45 PM to 4:06 PM

Updates
  • Resolved
    UTC
    Resolved

    Thanks to staff that made multiple datacenter visits, the leak has been addressed and all systems are back up and running.

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring
    8a14 and 8a18 are back online, 8a16 is still down
  • Update
    UTC
    Update

    Power and water is shutdown to these racks and the vendor is working to send someone in next working day to investigate. Partition totally down are mweber_compute, mweber_gpu, seas_gpu and seas_compute.

  • Identified
    UTC
    Identified

    Row 8A18 (row 8A rack18) will also be shut down.

  • Investigating
    UTC
    Investigating

    MGHPCC found a leak in 8A14 or 8A16 racks and asked us to shutdown those nodes. We are working with the vendor to fix the issue ASAP.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu