FAS Research Computing - RC Ticket System and other VMs Offline - Expect Delays, emails will be delivered eventually – Incident details

All systems operational

Status page for the Harvard FAS Research Computing cluster and other resources.

Cluster Utilization (VPN and FASRC login required): Cannon | FASSE


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GETTING HELP
Documentation: https://docs.rc.fas.harvard.edu | Account Portal https://portal.rc.fas.harvard.edu
Email: rchelp@rc.fas.harvard.edu | Support Hours

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RC Ticket System and other VMs Offline - Expect Delays, emails will be delivered eventually

Resolved
Operational
Started over 2 years agoLasted about 1 hour

Affected

Storage

Operational from 4:41 PM to 5:55 PM

CEPH Storage Boston (Tier 2)

Operational from 4:41 PM to 5:55 PM

Websites & Tools

Major outage from 4:41 PM to 5:37 PM, Operational from 4:41 PM to 5:55 PM

Coldfront

Operational from 4:41 PM to 5:55 PM

FASRC Ticket System (ServiceNow)

Major outage from 4:41 PM to 5:37 PM, Operational from 5:37 PM to 5:55 PM

Virtual Machines

Operational from 4:41 PM to 5:55 PM

Updates
  • Resolved
    UTC
    Resolved

    VMs are returning to operation. If you receive an error (on Portal, Coldfront, etc) please wait a few minutes and try again.

    Ticket system is online and starting to receive delayed emails.

  • Investigating
    UTC
    Investigating

    The RT ticket system is currently offline due to a VM issue.

    Any emails sent to the ticket system will eventually be delivered once it recovers, but until then expect delayed response.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu