FAS Research Computing - Some VMs unresponsive – Incident details

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Some VMs unresponsive

Resolved
Operational
Started almost 4 years agoLasted about 6 hours

Affected

Virtual Machines

Operational from 1:28 PM to 7:08 PM

Virtual Infrastructure - Boston

Operational from 1:28 PM to 7:08 PM

Updates
  • Resolved
    UTC
    Resolved

    The hypervisor issues have been mitigated and any downed VMs were brought back up earlier. We've monitored and see no further issues.

  • Investigating
    UTC
    Investigating

    An unknown number of virtual machines (VM) are unresponsive. We are investigating.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu