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Openauth/Two-Factor issues for new users

Rezolvat

Performanță scăzută

Început la 13 zile în urmăaugust 12, 2026A durat 2 zileaugust 12, 202616:25august 14, 202620:11UTC

Afectat

Authentication

Authentication

FASRC Two-Factor (OpenAuth)

Actualizări

Rezolvat
august 14, 2026 la 20:11UTC
Rezolvat
august 14, 2026 la 20:11UTC
This issue is resolved and normal authentification for new accounts or accounts whose tokens have been reset/revoked can now log in.
In the event that you find your token is not working still, we recommend you revoke your token and get a new one. See the last and first sections here, repectively: https://docs.rc.fas.harvard.edu/kb/openauth/
Actualizare
august 13, 2026 la 17:50UTC
Actualizare
august 13, 2026 la 17:50UTC
If you have an existing 2FA token, please do not reset it at this time.
We are continuing to work on a fix for this incident.
Identificat
august 12, 2026 la 16:25UTC
Identificat
august 12, 2026 la 16:25UTC
We have identified an issue which keeps new accounts from using their two-factor/openauth token for authentication.
This would also affect anyone resetting their token.
If you have a new account and are unable to authenticate to the cluster, FASRC VPN, or other FASRC services, this is why.
Existing accounts are not affected.
We are working to resolve this as quickly as possible, but no ETA at this time. We will update this status as things change.

Thanks for your understanding and patience.