FAS Research Computing - Ticket system slow – Detalhes do incidente

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Ticket system slow

Resolvido
Operacional
Início há aproximadamente 2 anosDurado aproximadamente 1 hora

Afetado

Websites & Tools

Desempenho degradado de 4:30 PM para 5:25 PM

FASRC Ticket System (ServiceNow)

Desempenho degradado de 4:30 PM para 5:25 PM

Atualizações
  • Resolvido
    UTC
    Resolvido
    This incident has been resolved.
  • Identificado
    UTC
    Identificado

    Delayed email is the root of this issue. We are working to resolve or work around this issue.

  • Investigando
    UTC
    Investigando

    The ticketing system (which uses HUIT services) is experiencing lag. New ticket autoreplies and ticket responses may be delayed. We are currently investigating this incident.

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