FAS Research Computing - Ticket system slow – Detalhes do incidente

Experimentando Desempenho Parcialmente Degradado

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Ticket system slow

Resolvido
Operacional
Início há aproximadamente 2 anosDurado aproximadamente 1 hora

Afetado

Websites & Tools

Desempenho degradado de 4:30 PM para 5:25 PM

FASRC Ticket System (ServiceNow)

Desempenho degradado de 4:30 PM para 5:25 PM

Atualizações
  • Resolvido
    Resolvido
    This incident has been resolved.
  • Identificado
    Identificado

    Delayed email is the root of this issue. We are working to resolve or work around this issue.

  • Investigando
    Investigando

    The ticketing system (which uses HUIT services) is experiencing lag. New ticket autoreplies and ticket responses may be delayed. We are currently investigating this incident.

For issues not shown here, please contact FASRC via
https://portal.rc.fas.harvard.edu or email rchelp@rc.fas.harvard.edu